Grand Velas Riviera Maya - All Inclusive

5 stars
Carr Cancun- Tulum Km 62, Municipio de Solidaridad, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.8
out of 5
46 reviews
Excellent Family Vacation

Super clean hotel,The Food Is Excellent,Room Service is Slow, The Service at the pool is very very... See full review

  • Sam Cherro
  • Aug 4, 2014
Paradise

This was our 2nd visit to Grand Velas and it is by far one of the best resorts/hotels that I've... See full review

  • SweetRN
  • Jul 24, 2014
Set among 80 acres of the natural features that mark out the Riviera Maya - underwater caves, mangroves and bright green jungle - the Grand Velas Hotel Riviera Maya is a uniquely Mexican experience. Terraced suites call to mind the Mayan stepped pyramids of the peninsula, while miles of private Caribbean beachfront are just steps away from the pristine outdoor pool. The hotel is exceptional in its five-diamond rating, with healing and hydrotherapeutic spa treatments and an imaginative kids' program - which includes the jungle-surrounded Teen's Club. Guests can feast on marinated Asian creations at SinLin, or savor the rich flavors of Mexican mole (traditional sauces) under the watchful gaze of Frida Kahlo's famous self-portraits, at Frida restaurant.
Key facts
  • Key facts
  • 491 suites
  • 3 pools
  • 8 restaurants: Sen-Lin, Bistro, Frida, Azul, Lucca, Chaka, Piaf, Signature by Mikel Alonso and Xavi Perez
  • Swim-up bars, plus sky bar
  • Gift shop
  • 32 conference/event spaces
  • Full-service health spa
  • Kids/Teens clubs
  • Arcade/game room
  • 24-hour room service
  • Free Wi-Fi
  • ATM/banking and currency exchange
  • Pets allowed (hotel policy and fees may apply)
Neighborhood
Sitting seven miles north of the Playa del Carmen resort and a roughly 45-minute drive from Cancun Airport (CUN), the boutique shopping and glittering nightlife of Playa Del Carmen are only a short ride down the coast from your front door at Grand Velas. Dive or snorkel off the coast in the company of sea turtles and dazzling corals, take the frequent ferry out to the island of Cozumel in the bay, or comb the Quinta Avenida for a stylish Italian meal at one of the many Mediterranean outlets.
Hints and tips
Of the three main areas, you'll find Zen Grand to be the quietest, while Grand Class suites feature splash pools on the patios.

The multilingual staff will happily arrange limo and town car services.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Grand Velas Riviera Maya - All Inclusive Rooms

Zen Grand Tower Pool Suite Nature View-
1184 SQ FT. Located in the heart of the jungle with a special Zen atmosphere and unique natural views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Ambassador Tower-Suite Ocean View
1270 SQ FT. Located in Ambassador ambiance ideal for families and with beautiful ocean and pool views. This suite offers one king size bed or two queen size beds, terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Ambassador Tower-Pool Suite Ocean Front
1270 SQ FT. Located in Ambassador ambiance ideal for families and with privileged ocean front views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Grand Class Tower- Pool Suite Ocean Front
1377 SQ FT. Located in the exclusive Grand Class ambiance and with privileged ocean front views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, walk-in closet, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Relevant Hotel Recommendation: Ideal for families with teens from 12 years and older
Zen Grand Tower Suite Nature View-
1184 SQ FT. Located in the heart of the jungle with a special Zen atmosphere and unique natural views. This suite offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.675 -87.0226
Area served
Playa del Carmen, Riviera Maya.
Nearby airports
Cancun International Airport.
Area description
Fronting the glorious white sand beach of Mexico's stunning Caribbean coast, the new Grand Velas Riviera Maya redefines all-inclusive, 5-star luxury. Lush tropical Yucatan jungle surrounds the resort with captivating appeal. Cancun International Airport is just 40 miles, while downtown Playa del Carmen is just seven miles away.

Meeting facilities

Meeting Info
Host your next business meeting, conference, or incentive event at the new Grand Velas Riviera Maya in beautiful Riviera Maya, Mexico. Our deluxe convention center offers more than 91,547 square feet of flexible event space that can be divided into as many as 32 small meeting rooms. Two large convention areas easily accommodate up to 3000 guests. Our team of professional meeting and event planners can help you coordinate a successful event complete with catering services, technical equipment, and group activities.

Dining

Sen-Lin Restaurant
Serving flavourful Asian fusion cuisine, invites guests to indulge in an elegant experience of culinary delights. Children are welcomed. Open it's door March 2009.
Bistro Restaurant
A window to the Mexican Caribbean. Adults only restaurant located near the pool with oceanfront views, casual atmosphere. Minimum age required 17yrs. Open daily from 7 AM to 11 PM.
Azul Restaurant
Blending nature color palettes immersing into the white sand, turquoise sea & blue skies hues and its freeform design, Azul Restaurant endures the nature perfect balance. Casual ambiance located near the pool area. Open daily from 7 am to 11pm.
Lucca Restaurant
Italian delicacies surrounded by lush vegetation and the tranquil sounds of nature. Children are welcomed. Open daily from 6:00 p.m. to 11:00 p.m. Lucca menu is served at Chaka restaurant located at the Zen Ambience
Chaka restaurant- Seasonal
Savour sights and sounds among Mangroves, Chechen, Salam and Chak trees. Its decor engage regional fabrics with exotic scenery; a magical combination. Chaka Restaurant is located in the hearth of the Zen Grand section, serves an international array of dishes and delightful organic experiences.
Frida
Recently distinguished by the AAA with the Four Diamonds Award , Frida Restaurant merges colors, foreign woods and white polished floors crowned by handpicked river stones to provide guests a relaxing atmosphere, enhanced by refined haute Mexican cuisine. Children are welcomed. Open daily from 6 PM to 11 PM.
Piaf Restaurant
Piaf cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in French classic cuisine. Michele Mustiere, Chef of Restaurant Piaf, has been named a Maitre Cuisinier by the Association of Master Chefs of France. Only 300 Chefs in the entire world hold this distinction, and Chef Mustiere is one of just seven chefs in all Mexico to be recognized by the association. Adults only, minimum age required 17 yrs. Open daily from 6 PM to 11 PM. Kids up to 12 years old, are allowed only from 6 pm to 7:30 pm.
Signature Restaurant by Mikel Alonso and Xavi Perez
Signature Restaurant is an experience of flavors and aromas, unveil gastronomic delicacies carefully created by international renowned Spanish Chef and Xavi Perez Stone who was the Grand finale winner of the Third Edition of Mexico's Chef of the Year in 2012, considered the best gastronomy contest for professionals in Mexico. Adults only, minimum age required 17 yrs. Open daily from 6 PM to 11 PM. Kids up to 12 years old, are allowed only from 6 pm to 7:30 pm.
Aqua Bar (3)
Swim up to your favorite tropical drink while enjoying favorite swimming pool. Open daily from 10 AM to 6 PM. Aqua Bar at Adults only section is restricted to a minimum age of 18 years.
Sky Bar
Dazzling views from the roof top Sky bar- the perfect way to end an unforgettable night. Adults only minimum age required 18yrs. Open daily from 6 PM to 11 PM.
Karaoke Bar (1)
Come nightfall the Lobby Bar comes to life with luscious libations and appetizing edibles, the place to be. Open daily from 6 PM to 11 PM.
Sen-Lin Bar
Exotic delights with a perfect balance.

Hotel Policies

Check-in:
1500
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (46)

Ratings and reviews for Grand Velas Riviera Maya - All Inclusive

Overall score

4.8 / 5
5.01.0
46 out of 46
Amenities:
4.9
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.9
Location:
4.7
Value:
4.4

96% would recommend to a friend.

Sort by:
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Kate S.
New York, NY
Jun 17, 2013

Great in every way

Stayed in the jungle section room with my boyfriend. Was a bit nervous about being "far" from the beach but the trek from jungle to beach was so easy and seamless it did not make one bit of a difference. Jungle rooms were beautiful and worth it for the price difference. Suite was gorgeous. Food varied from ok to very good. Definitely good food for an all-inclusive hotel. Will definitely go back no questions asked.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Nightlife tip: In Hotel

There basically is none, at least when I was there.

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
ykaeric
Austin, TX
Mar 11, 2013

Fantastic property!

Just returned from a seven night stay at Grand Velas - what a wonderful property. We took our two kids (both under 10) and they love the both of the kids clubs. The restaurants we're great, the service wonderful, and the property beautiful. The beach was great. There are some rocky areas that make it difficult for swimming in the ocean, but they also have sandy sections where you can swim and walk around in the water. I don't have a single complaint. This was the first vacation I've taken in years where I wasn't ready to leave.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

The food at Piaf was incredible.

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Kate S.
New York, NY
Mar 11, 2013

Amazing

Exceeded expectations on all levels. Food varied from very good to okay. Rooms were beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
BHallberg
Grand Velas
Mar 6, 2013

Just the wife and I

Amazing experience. Just remember you get what you pay for - this place was pricey but worth every penny once we arrived. Had the pleasure of traveling the world and I must say the staff and dinner dining were second to none. I have eaten at some of the best restaurants in the world and was completely surprised and astonished by the creativeness at Cocina de Autor. Staff very attentive, from F&B to housekeeping - all very professional and hospitality driven. Don't forget to tip - if you can afford an 'all inclusive' at this level then you can throw an extra $5 on top of lunch. I found that it goes a long way...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Kate S.
New York, NY
Feb 28, 2013

Very happy with this hotel

Hotel ground are beautiful- photos do not do it justice. Stayed in the Zen area and the shuttle to the beach was easy- never had to wait more than 3 minutes for it. Service is impeccable and hotel is extremely secure. Everyone has their own personal concierge. Food varies from very good to okay. Better than most all inclusives. Beach and pool at main hotel area are fantastic. Pool at Zen area is gorgeous and quiet. If you are looking to spend less money, then stay at the Zen- not being near the beach was really not an issue. Spa is also worth a visit.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Not Applicable

Lucca (the Italian themed restaurant) was by far the best meal. Friday (the Mexican themed restaurant) was ironically the worst.

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Miked from Ohio
Somewhere, Ohio
Nov 22, 2012

Luxury all inclusive

I've stayed at a lot of high end hotels and resorts, but this one topped them all. The all inclusive 5-star dining was an unbelievable experience. All day, anything you want - all you had to do was ask. And they delivered anywhere - in the restaurants, at the pool, in your room, and even on the beach. The chefs were outstanding. Hotel was very child friendly though I don't know why I'd spoil my kids with that experience. Had both adult pool area and kid pool area which was nice.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
just what i need it
new york, ny
Oct 1, 2012

a must go

fantastic. The pics on the internet don't do this hotel justice. Its beautiful overall. good food (small portions), good liquor. defenately will love to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Paco Cortina
Mexico City, Distrito Federal, Mexico
Apr 23, 2012

One of the ten best hotels

Extremely good. The only think was thta in high season( Easter) they were overwelmed, specifically in dinner at specialities restaurants. The room is big, and we think the best value is the one with junle view instead partial or total oceanview considering cost differences.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Mosleh
Maryland, USA
Apr 9, 2012

Total Relaxation

A wonderful place that caters to families as much as it does to couples without children. Three beautiful properties under one umbrella! We would certainly go back and recommend this place to anyone who is looking for a luxury and all inclusive vacation experience.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
JungleLover23
Hawaii, USA
Mar 29, 2012

What a great vacation!

The hotel was simply amazing and the overall zen theme was very relaxing! The staff was very friendly (including our personal butler, Noe). We had personal service at the pool as well as a personalized jungle tour where an alligator might live. The food was also really good for being an all-inclusive and all the restaurants were very unique and the waiters always had a gentle smile and always asked if you had any allergies. I can't wait to return!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

Go to all the restaurants except the Italian one. If you happen to go come prepared. It's a BYOF (Bring Your Own Flashlight).

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