$786 Avg/night
Rate and special offer based on Check-in: Jul 23, 2015 Check-out: Jul 24, 2015

Grand Velas Riviera Maya - All Inclusive

5 stars
View map of Carr Cancun- Tulum Km 62, Municipio de Solidaridad, Playa del Carmen, 77710

Hotel Overview

Reviewer score
4.8
out of 5
58 reviews
Perfect stay

It was raining the entire trip and still awsome stay! The staff arrange some areas so you can be... See full review

  • Eduardo C.
  • Jun 16, 2015
The best hotel ever.

Inclusived food is awesome. main swimming pool is always clean and active location is good to visit... See full review

  • MOMO
  • Apr 6, 2015

Discover the Yucatan's most coveted vacation destination at Grand Velas Riviera Maya All Inclusive Playa Del Carmen resort. Indulge in superior Mexican hospitality with private, 24-hour butler service in elegantly appointed suites, or take advantage of pool- and beach-side concierge services, designed to cater to all of your relaxation needs. This resort also features multiple pools, including an exclusive children's pool for the little ones and a stunning infinity pool for sophisticated and luxurious adult time. Savvy travelers know that Grand Velas Riviera Maya is the resort of choice when unparalleled service and well-appointed accommodations are the order of the day.

Location
Sitting seven miles north of the Playa del Carmen resort and a roughly 45-minute drive from Cancun Airport (CUN), the boutique shopping and glittering nightlife of Playa Del Carmen are only a short ride down the coast from your front door at Grand Velas. Dive or snorkel off the coast in the company of sea turtles and dazzling corals, take the frequent ferry out to the island of Cozumel in the bay, or comb the Quinta Avenida for a stylish Italian meal at one of the many Mediterranean outlets.
Highlights

This sumptuous resort is just five minutes from downtown Playa Del Carmen, and a short 35-minute drive from Cancun International Airport (CUN), giving you easy access to the best Cancun has to offer. This family friendly, all-inclusive resort offers fun and age-appropriate services for every member of the family. The Grand Velas Teen's Club offers an ultra-cool environment with supervised dancing, video games and sports activities specially created for kids aged 13 to 18. The Grand Velas Kid's Club provides interactive and engaging activities for kids 5 to 12. These safe, supervised environments are designed to free adults to enjoy extensive spa and fitness suites, guided tours and other great attractions.

Policies
Of the three main areas, you'll find Zen Grand to be the quietest, while Grand Class suites feature splash pools on the patios.

The multilingual staff will happily arrange limo and town car services.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Top hotels

Grand Velas Riviera Maya - All Inclusive Rooms

Zen Grand Tower Suite Nature View-
1184 SQ FT. Located in the heart of the jungle with a special Zen atmosphere and unique natural views. This suite offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Zen Grand Tower Pool Suite Nature View-
1184 SQ FT. Located in the heart of the jungle with a special Zen atmosphere and unique natural views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Ambassador Tower-Suite Ocean View
1270 SQ FT. Located in Ambassador ambiance ideal for families and with beautiful ocean and pool views. This suite offers one king size bed or two queen size beds, terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Ambassador Tower-Pool Suite Ocean Front
1270 SQ FT. Located in Ambassador ambiance ideal for families and with privileged ocean front views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Family Ambiance
Grand Class Tower- Pool Suite Ocean Front
1377 SQ FT. Located in the exclusive Grand Class ambiance and with privileged ocean front views. This suite graced with a private plunge pool offers one king size bed or two queen size beds, private terrace or balcony, indoor and outdoor sitting area, interior jacuzzi/whirpool, Molton Brown bathroom amenities, bathrobes & sleepers, beach bag, walk-in closet, white goose down comforter and pillows, pillow menu, laptop size safe deposit box, iPod/ DVD/CD/MP3 station, 42" flat screen TV, pay-per-view-movies, internet access ($), 1 touch screen telephone, 2 telephones, voicemail service, 24 hours suite service, daily restocked minibar , tea and coffee making facilities, Nespresso coffee maker, laundry service ($), smoking or non-smoking suites available. 24 hours concierge service. Relevant Hotel Recommendation: Ideal for families with teens from 12 years and older

Amenities

  • All inclusive
  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
Host your next business meeting, conference, or incentive event at the new Grand Velas Riviera Maya in beautiful Riviera Maya, Mexico. Our deluxe convention center offers more than 91,547 square feet of flexible event space that can be divided into as many as 32 small meeting rooms. Two large convention areas easily accommodate up to 3000 guests. Our team of professional meeting and event planners can help you coordinate a successful event complete with catering services, technical equipment, and group activities.

Dining

Piaf Restaurant
Piaf cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in French classic cuisine. Michele Mustiere, Chef of Restaurant Piaf, has been named a Maitre Cuisinier by the Association of Master Chefs of France. Only 300 Chefs in the entire world hold this distinction, and Chef Mustiere is one of just seven chefs in all Mexico to be recognized by the association. Adults only, minimum age required 17 yrs. Open daily from 6 PM to 11 PM. Kids up to 12 years old, are allowed only from 6 pm to 7:30 pm.
Signature Restaurant by Mikel Alonso and Xavi Perez
Signature Restaurant is an experience of flavors and aromas, unveil gastronomic delicacies carefully created by international renowned Spanish Chef and Xavi Perez Stone who was the Grand finale winner of the Third Edition of Mexico's Chef of the Year in 2012, considered the best gastronomy contest for professionals in Mexico. Adults only, minimum age required 17 yrs. Open daily from 6 PM to 11 PM. Kids up to 12 years old, are allowed only from 6 pm to 7:30 pm.
Aqua Bar (3)
Swim up to your favorite tropical drink while enjoying favorite swimming pool. Open daily from 10 AM to 6 PM. Aqua Bar at Adults only section is restricted to a minimum age of 18 years.
Sky Bar
Dazzling views from the roof top Sky bar- the perfect way to end an unforgettable night. Adults only minimum age required 18yrs. Open daily from 6 PM to 11 PM.
Karaoke Bar (1)
Come nightfall the Lobby Bar comes to life with luscious libations and appetizing edibles, the place to be. Open daily from 6 PM to 11 PM.
Sen-Lin Bar
Exotic delights with a perfect balance.
Sen-Lin Restaurant
Serving flavourful Asian fusion cuisine, invites guests to indulge in an elegant experience of culinary delights. Children are welcomed. Open it's door March 2009.
Bistro Restaurant
A window to the Mexican Caribbean. Adults only restaurant located near the pool with oceanfront views, casual atmosphere. Minimum age required 17yrs. Open daily from 7 AM to 11 PM.
Azul Restaurant
Blending nature color palettes immersing into the white sand, turquoise sea & blue skies hues and its freeform design, Azul Restaurant endures the nature perfect balance. Casual ambiance located near the pool area. Open daily from 7 am to 11pm.
Lucca Restaurant
Italian delicacies surrounded by lush vegetation and the tranquil sounds of nature. Children are welcomed. Open daily from 6:00 p.m. to 11:00 p.m. Lucca menu is served at Chaka restaurant located at the Zen Ambience

Hotel Policies

Check-in:
3:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Grand Velas Riviera Maya - All Inclusive

Overall score

4.8 / 5
5.01.0
58 out of 58
Amenities:
4.9
Cleanliness:
4.9
Hotel staff:
4.8
Comfort:
4.9
Location:
4.7
Value:
4.5

97% would recommend to a friend.

Sort by:
Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Eduardo C.
Business
N/A
Jun 16, 2015

Perfect stay

It was raining the entire trip and still awsome stay! The staff arrange some areas so you can be eathier relaxing at the spa, having a great time with the kids at the kids And teens clubs or having a drink in A restaurant or bar! The spa isn't cheap but the greatest experience ever! The all inclusive program is perfect! Food, drinks, even the minibar! Love This place! You are going to love it to!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
MOMO
Business
N/A
Apr 6, 2015

The best hotel ever.

Inclusived food is awesome. main swimming pool is always clean and active location is good to visit playa del carmen, it take's about 5min . staffs always help us kindly. I will visit again here our next time vacation in Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Deena B.
Business
Sunny Isles
Mar 1, 2015

Great trip

We had a wonderful time at the grand velas. I would recommend it

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Happy NY'er
Business
Brooklyn
Feb 3, 2015

Awesome Family Trip

I was there with a two year old and six year old. They had a blast from the pools and use of the kids clubs. The staff couldnt be more eager to help and understanding what its like to sit through a dinner with two small kids. Never once did we feel out of place especially when dining with such high quality food. We plan on returning again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

4
5.01.0
MB fan of resort
Business
NJ
Nov 29, 2014

Memorial Birthday

Spacious and comfortable room and kind courtesy!! However it's a little difficult to understand the restaurant reservation system quickly.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

The shuttle transportation between 3 accomodation zones were so covenient and helpful that we could access to every restaurants with an infant child.

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Viggy
Business
Peapack, NJ
Nov 26, 2014

Superb

This was my second time visiting and it was again fantastic. I got a deal online and I honestly don't think there is better value out there.(paid approx $525 a night) I prefer the zen area as it's more private and luckily happens to be less money. I'm a bit of a hotel snob and I do not prefer all inclusives but the grand velas is just top notch. The restaurants and food are high end, the service and staff are great, and the suites and amenities are beautiful. See you all again soon.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
MikeS03
Business
New Jersey
Nov 13, 2014

Perfect couple getaway

Phenomenal experience at absolute 1st class resort!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
FJK Senior
Business
Minnepolis, MN
Sep 11, 2014

Greatest All Inclusive on the Riviera

Excellence is all that needs to be stated about this resort. From the staff to the food, it was all 5 star.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Cocina Autor is a must go for people looking for an adventure in food.

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
Natasha S.
Business
Dana point, CA
Sep 7, 2014

Perfect escape

From the moment you arrive until you leave expect to be spoiled and treated like the only guest at this resort. The concierge staff fulfills whatever your needs. The rooms with beautiful views and luxury amenities do not disappoint!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Velas Riviera Maya - All Inclusive

Reviewer score

5
5.01.0
DMV ecu
Business
ecuador
Aug 28, 2014

Outstanding!!!

I have never been in a hotel like this. It seems like paradise. The staff is amazing their service outstanding, the food delicious and fhe rooms incredible.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

All restaurants amazing

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