$228 Avg/night
Rate and special offer based on Check-in: Jun 12, 2015 Check-out: Jun 13, 2015

Grand Riviera Princess All Suites Resort and Spa All Inclusive

4 stars
View map of Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710

Hotel Overview

Reviewer score
3.9
out of 5
133 reviews
Second time and was overly pleased

My boyfriend and I traveled to Playa Del Carmen and stayed at the Princess hotels for our... See full review

  • morgan w.
  • May 25, 2015
Excellent trip, wonderful hotel

Great hotel, friendly staff, great food (for value, taste and presentation), plenty of good... See full review

  • David C.
  • May 18, 2015

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Grand Riviera Princess All Suites Resort and Spa All Inclusive Rooms

Grand Yucatn Deluxe Junior Suite
Grand Yucatn Deluxe Junior Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Grand Yucatn Deluxe Junior Suite - Pool View
Grand Yucatn Deluxe Junior Suite - Pool View offers the same accomodations as in the Grand Yucatn Deluxe Junior Suite, with a direct acces to the pool from the balcony
Deluxe Junior Suite - Pool View
Deluxe Junior Suite - Pool View offers the same accomodations as in the Deluxe Junior Suite, with a direct acces to the pool from the balcony
Platinum Suite
Plaitnum Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Junior Suite
Junior Suite offers one king bed or two double beds air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, ceiling fan, color TV, hairdryer, iron / ironing board, laundry service, mini bar, room service, safe in room, telephone and tea and coffee making facilities.
Junior Suite Deluxe
Junior Suite Deluxe offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV, Mini Bar with water, soft drink, beer, stocked daily. Balcony or terrace.
Laguna Villa Suite
Laguna Villa Suite offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Dining

Riviera
International Main Buffet.
Sunset
International Main Buffet.
Mamma Mia
Italian.
La Vaqueria
Grill.
Las Olas
Seafood.
La Hacienda
Mexican.
Miso
Asian.
Le Fleur
International Gourmet.
La Fondue
Swiss.
Chill Out Beach Club & Restaurant
Restaurant.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Grand Riviera Princess All Suites Resort and Spa All Inclusive

Overall score

3.5 / 5
5.01.0
55 out of 133
Amenities:
3.8
Cleanliness:
4
Hotel staff:
3.8
Comfort:
3.8
Location:
3.8
Value:
3.6

62% would recommend to a friend.

Sort by:
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
David C.
Business
N/A
May 18, 2015

Excellent trip, wonderful hotel

Great hotel, friendly staff, great food (for value, taste and presentation), plenty of good entertainment, as much to drink as you wish. Comfortable rooms, well maintained by friendly and efficient staff. Whole complex I.e. Buildings and gardens are beautifully maintained. Highly recommended

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
lovemexico
Business
Kimball
Mar 2, 2015

annual mexico trip

The weather was great and the people we meet were awesome. Overall the food was good. The resort experience was not as favorable. No free wi-fi, no dresser drawers, no slippers or robes, no conditioner, lotion, razor....dinner reservations can only be done for 2 days a time. Pool area is crowded and beach area is limited and not as nice as other resorts. Service at the pool was almost nonexistant,limited and slow. Lots of children everywhere.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Feb 17, 2015

great location

accommodation were very good, check in process was lengthy. moving around with children is not as easy as places are far apart. shows start late so kids cannot enjoy as much because they are falling asleep

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Feb 17, 2015

very good trip

accommodation were very good, check in process was lengthy. moving around with children is not as easy as places are far apart. shows start late so kids cannot enjoy as much because they are falling asleep

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Jan 9, 2015

Great Trip

The accommodations were very good, food was great. the distance between the different areas were a bit inconvenient because of small kids. there was a blackout during our stay that caused us a night of partying but all in all a very good trip.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: In Hotel

relax and enjoy

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Jan 9, 2015

Great Trip

Great accommodations for a family vacation. Hotel needs more food variation and rooms need to be stocked with beverages more often.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Jan 9, 2015

Great Trip

Family filled fun, kids enjoyed, adults enjoyed. Check-in process is a bit lengthy, staff members were polite and courteous.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Dora H.
Business
N/A
Jan 5, 2015

Staff very friendly

Food was just ok..... Little disappointed with choices Some good... Some not so good

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
first_time_yucatan
Business
N/A
Jan 5, 2015

First timer Playa Del Carmen Princess review

In general we all (there were 4 adults and 2 minors) agreed the resort was nice. The entire staff was very friendly and bent over backwards to help, with the exception of Fernando in the Family teen center that missed 2 scheduled appointments for basketball with my son and other boys. The only other negative issue was the food. The food was plentiful and diverse, but as usual in a large venue, there was a bad food service element to the food (especially in the buffet). We were initially excited about all the different restaurants and really wanted to like the food but were disappointed with the preparation and taste at almost every turn. A general disappointment. I would advise going to some restaurants in Playa Del Carmen in the evening for good Mexican food. The grills at the beach were great though. The food service and staff were excellent throughout.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Not Applicable

Dine elsewhere when and if possible.

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
shenno
Business
miami, Fl
Dec 1, 2014

nice experience

That was my first time going to Cancun...we had a great time there but i was expecting more as for shows snd kids activities...but overall it was a nice experience..the resort is beautiful and well designed

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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