$194 Avg/night
Rate and special offer based on Check-in: Oct 15, 2014 Check-out: Oct 16, 2014

Grand Riviera Princess All Suites Resort and Spa All Inclusive

4 stars
Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
93 reviews
Loved this Resort!

We had an amazing trip at The Grand Princess Riviera Maya! Comparing it to 3 other hotels we've... See full review

  • MikiSims81
  • Aug 19, 2014
Friends and family vacation

The hotel was very nice and clean. We can't say enough about the staff there work so hard for so... See full review

  • Pretty boy
  • Jul 28, 2014
The Mayan Riviera offers gorgeous surroundings and an incredible variety of landscapes to explore the ancient history of the area, and the Grand Riviera Princess All-Suites Resort lets guests take full advantage of that. Hundreds of palm trees line the resort to enhance the natural setting, but the beach is the main attraction, keeping honeymooners and other guests coming back. Enjoy one of the 12 pools scattered around the property, or take a free scuba lesson to prepare for later excursions in the crystal-clear ocean. The all-Inclusive tag of the Grand Riviera Princess means that meals, drinks and selected activities are included when you book a stay.
Key facts
  • All-inclusive room packages
  • 12 pools
  • Fitness center
  • Teen club
  • Water sports
  • 6 tennis courts
  • Scuba lessons
  • Banquet and meeting facilities
  • 24-hour room service
Neighborhood
The Grand Riviera Princess is located just minutes from the beach and all the shops, restaurants and amenities of the resort. There's a trolley service for those who want to rest tired legs after walking in the Mexican heat.
Hints and tips
Overall, the resort is quite large. Search a map online before booking your stay, and decide what you want to be near so that you can choose a room accordingly.

Staying in the center of the resort will be a short walk to restaurants and the beach. If you select a swim-out room, make sure to book one in front of the pools where the sunshine warms the water.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.6728 -87.0337
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport (CUN) - 45 minutes.
Area description
The hotel is located in Riviera Maya, 45 minutes from Cancun International Airport an 15 minutes to Playa del Carmen.

Grand Riviera Princess All Suites Resort and Spa All Inclusive Rooms

Grand Yucatn Deluxe Junior Suite
Grand Yucatn Deluxe Junior Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Grand Yucatn Deluxe Junior Suite - Pool View
Grand Yucatn Deluxe Junior Suite - Pool View offers the same accomodations as in the Grand Yucatn Deluxe Junior Suite, with a direct acces to the pool from the balcony
Deluxe Junior Suite - Pool View
Deluxe Junior Suite - Pool View offers the same accomodations as in the Deluxe Junior Suite, with a direct acces to the pool from the balcony
Platinum Suite
Plaitnum Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Junior Suite
Junior Suite offers one king bed or two double beds air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, ceiling fan, color TV, hairdryer, iron / ironing board, laundry service, mini bar, room service, safe in room, telephone and tea and coffee making facilities.
Junior Suite Deluxe
Junior Suite Deluxe offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV, Mini Bar with water, soft drink, beer, stocked daily. Balcony or terrace.
Laguna Villa Suite
Laguna Villa Suite offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Dining

Riviera
International Main Buffet.
Sunset
International Main Buffet.
Mamma Mia
Italian.
La Vaqueria
Grill.
Las Olas
Seafood.
La Hacienda
Mexican.
Miso
Asian.
Le Fleur
International Gourmet.
La Fondue
Swiss.
Chill Out Beach Club & Restaurant
Restaurant.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (93)

Ratings and reviews for Grand Riviera Princess All Suites Resort and Spa All Inclusive

Overall score

3.8 / 5
5.01.0
93 out of 93
Amenities:
4
Room cleanliness:
4.1
Hotel staff:
4.1
Room comfort:
4
Location:
3.9
Value:
4

74% would recommend to a friend.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Disappointed explorer
Chicago, il
Oct 1, 2013

Not so great

I booked my stay at the grand riviera princess and somehow ended up with grand sunset princess. Not exactly sure what the difference but it should've been explained. I was not pleased with their service. The concierge was not very helpful and was very un-accommodating. The view and sights were nice. Also, there were lots of Mosquitos in the room. On my next trip, I would rather pay a little more for a much better hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
3
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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Nguyen's family
Lorton, Virginia
Aug 3, 2013

Our fantastic family getaway

This is our second time staying at this Grand Princess Riviera Resort and we brought all 26 of our family members to enjoy it with us. It's still as fantastic as the first time. we upgraded to the Platinum suites and all worth it. The food was great, just that the service took a bit too long at most of the A La Carte restaurants. But overall, it's one of the best all inclusive resorts in Cancun/Playa del Carmen area.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Dining tip: In Hotel

make sure you make reservation to dine at restaurants on your first day that you arrive.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
shashasha travel
mexico
Oct 10, 2013

great vacations

is a great hotel. Wonderful place to stay. beautiful resort full of amenities awesome pools great restaurants and nice people. The food is good. You can find everything in buffet restaurant.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Gena19
New York
May 23, 2013

there is a room for improvement

it started from getting a smoking room with 2 beds instead of requested non-smoking king size bed. the request to exchange the room was not granted. the broken glass shower door by one of the stuff was replaced quickly. that's a plus. the broken air conditioner in my daughter's room was fixed within 2 hours. still ok. but to occupy the room with smoke smell for 9 days was not pleasant. not staying in this hotel any more. one of the concierges(RENATO)in the lobby area was rude and left bad impression.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
3
Dining tip: Short walk from hotel

follow the dress code of the restaurants

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Mommy queen
California
Jun 8, 2014

Awesome resort! Family friendly.

This was the first time going to Cancun and it was great. The down fall was the rain but that didn't really stop us. If you arrive early be ready to wait because there is no early check in. Other than that it was great. The entertainment, food and location was wonderful. We plan to return.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
mauchiappe
Bogota, Colombia
Aug 8, 2012

Great Getaway

The hotel is good.....Have a problem with mosquitos!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
2
Location:
5
Value:
4
Entertainment tip: Short drive from hotel

Is very close to Playacar

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
All Inclusive Conossieur
Quad Cities, USA
Nov 25, 2011

Trip to Paradise

What a beautiful resort, wall to wall granite and marble. The rooms are amazing, clean, very well kept and a joy to spend time in. The entire grounds are kept immaculate and make it easy to unwind here. Service is cordial but not overly friendly. Our onsite rep even went the extra mile to see that one of our rooms was changed to one with better air conditioning. Food at the a la carte restaurants was better than others I've visited but the buffett food and offering was MUCH better than other all-inlcusives I've visited. Expect premium liquor brands all over the resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Sightseeing tip: Short drive from hotel

Just off the back of Margaritaville Cafe in nearby Cozumel, Jimmy Buffett has sunk an airplane to create a manmade reef. The reef provides for an abundance of underwater wildlife free for the viewing!

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
JXR99
Ecuador
Jan 30, 2013

Great Place to go

It is a great hotel... good food, good beverage... the only downside is that the night restaurants were full al the time you have to do the reservation with 3 days of anticipation.... the rest of the hotel perfect... very beutiful place...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Dining tip: In Hotel

Eat the fish at mamma mia.. it cant get any better than that...

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
L Hink
Houston, Texas
Nov 13, 2012

Sister's Snorkeling Trip

I read all the reviews...pages and pages. What I found was the hotel is perfectly kept up. Groomed beyond belief, pools shiney clean and they add lounge chairs all day long. Beach is pretty with soft sand but entering the water is rocky and tough with break water. The biggest complaint was the food and I am really easy to please here. Chicken nuggets were horrible, couldn't even eat the hamburger it was so bad and added every condiment we had available. Drinks are good and they really am to please. So all in all I would most recommend this hotel to the 20 to 30 year old crowd that like to party and drink and swim. Older folks....the platinum suites have no view at all but are really quiet and close to the beach accesses.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
3
Dining tip: Not Applicable

Go to town to eat.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Japhia
Austin, Texas
Aug 11, 2014

Great Couples Relaxation

We had a great time in the Yucutan Rooms. They are adult only and they have the swim up balcony and exclusive bar for the Yucutan rooms. Only complaint was that the shower went cold and then hot off and on. But really it was fantastic. Beach was great and easy access to bar and servers. It is a very pretty beach but not as pretty as some of those just a bit North or South of this area. Buffet food was great. The place is filled with North Americans so they have a lot of comfort foods for those from the States. My advice, avoid all those foods and eat what they do best in Mexico. The red sauces are great. The tacos, pork, beef, etc are amazing. The restaurants are ok I thought. Fondue was really good. Bottom line if you want good value and an extremely relaxing and friendly environment, go with this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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