Grand Riviera Princess All Suites Resort and Spa All Inclusive

4 stars
Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
99 reviews
Dream Vacation!

The Resort was awesome! It is so large that they have shuttles to get you to where you want to go!... See full review

  • Maddog
  • Oct 20, 2014
Great trip!

We stayed 3 nights and everything was perfect, great food and strong wifi. See full review

  • ss2h
  • Oct 15, 2014
The Mayan Riviera offers gorgeous surroundings and an incredible variety of landscapes to explore the ancient history of the area, and the Grand Riviera Princess All-Suites Resort lets guests take full advantage of that. Hundreds of palm trees line the resort to enhance the natural setting, but the beach is the main attraction, keeping honeymooners and other guests coming back. Enjoy one of the 12 pools scattered around the property, or take a free scuba lesson to prepare for later excursions in the crystal-clear ocean. The all-Inclusive tag of the Grand Riviera Princess means that meals, drinks and selected activities are included when you book a stay.
Key facts
  • All-inclusive room packages
  • 12 pools
  • Fitness center
  • Teen club
  • Water sports
  • 6 tennis courts
  • Scuba lessons
  • Banquet and meeting facilities
  • 24-hour room service
Neighborhood
The Grand Riviera Princess is located just minutes from the beach and all the shops, restaurants and amenities of the resort. There's a trolley service for those who want to rest tired legs after walking in the Mexican heat.
Hints and tips
Overall, the resort is quite large. Search a map online before booking your stay, and decide what you want to be near so that you can choose a room accordingly.

Staying in the center of the resort will be a short walk to restaurants and the beach. If you select a swim-out room, make sure to book one in front of the pools where the sunshine warms the water.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Grand Riviera Princess All Suites Resort and Spa All Inclusive Rooms

Grand Yucatn Deluxe Junior Suite
Grand Yucatn Deluxe Junior Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Grand Yucatn Deluxe Junior Suite - Pool View
Grand Yucatn Deluxe Junior Suite - Pool View offers the same accomodations as in the Grand Yucatn Deluxe Junior Suite, with a direct acces to the pool from the balcony
Deluxe Junior Suite - Pool View
Deluxe Junior Suite - Pool View offers the same accomodations as in the Deluxe Junior Suite, with a direct acces to the pool from the balcony
Platinum Suite
Plaitnum Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Junior Suite
Junior Suite offers one king bed or two double beds air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, ceiling fan, color TV, hairdryer, iron / ironing board, laundry service, mini bar, room service, safe in room, telephone and tea and coffee making facilities.
Junior Suite Deluxe
Junior Suite Deluxe offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV, Mini Bar with water, soft drink, beer, stocked daily. Balcony or terrace.
Laguna Villa Suite
Laguna Villa Suite offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Hotel Map

20.6728 -87.0337
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport (CUN) - 45 minutes.
Area description
The hotel is located in Riviera Maya, 45 minutes from Cancun International Airport an 15 minutes to Playa del Carmen.

Dining

Riviera
International Main Buffet.
Sunset
International Main Buffet.
Mamma Mia
Italian.
La Vaqueria
Grill.
Las Olas
Seafood.
La Hacienda
Mexican.
Miso
Asian.
Le Fleur
International Gourmet.
La Fondue
Swiss.
Chill Out Beach Club & Restaurant
Restaurant.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (99)

Ratings and reviews for Grand Riviera Princess All Suites Resort and Spa All Inclusive

Overall score

3.8 / 5
5.01.0
99 out of 99
Amenities:
4
Room cleanliness:
4.1
Hotel staff:
4.1
Room comfort:
4
Location:
3.9
Value:
4

74% would recommend to a friend.

Sort by:
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
LovesaBeachVacation
Business
United States
Oct 12, 2013

Relaxing Vacation

This resort is fantastic and immaculate! Every staff member did their very best to make sure our experience was perfect. We will be staying here again in the near future.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
shashasha travel
Business
mexico
Oct 10, 2013

great vacations

is a great hotel. Wonderful place to stay. beautiful resort full of amenities awesome pools great restaurants and nice people. The food is good. You can find everything in buffet restaurant.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
8th trip to the Riviera
Business
Moncton New Brunswick
Oct 6, 2013

Great resort

Wonderful place to stay. You get spoiled and pampered. One of the best resort I have stayed in in Mexico, and I have stayed in 12 to date.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Disappointed explorer
Business
Chicago, il
Oct 1, 2013

Not so great

I booked my stay at the grand riviera princess and somehow ended up with grand sunset princess. Not exactly sure what the difference but it should've been explained. I was not pleased with their service. The concierge was not very helpful and was very un-accommodating. The view and sights were nice. Also, there were lots of Mosquitos in the room. On my next trip, I would rather pay a little more for a much better hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

2
5.01.0
roberto m
Business
miami, fl
Aug 21, 2013

very poor food quality.

check in process is a mess. food quality is very poor. employees are nice. rooms are nice. beach has rocks. pool activities are fun. tennis instructor is awesome (luis coronado) night shows are ok spa is very nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
2
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

1
5.01.0
Vacationer DY
Business
New Jersey
Aug 14, 2013

Wasn't What I Was Expecting

So I had booked 2 villas for a pretty good price thinking that it was going to be amazing. We had a late flight so we got to the hotel around 11 or so at night. First thing we notice is a dead cockroach in the closet of on the rooms and later on an alive one with insects scattered around the room. We believe this was because we had an outdoor shower. So we were arranged to move into a villa on the second floor which was a lot better. However the next night we found a small worm in our bed sheets near our pillow so we got that removed. Food wasn't good except for one place called Tapas. Beach was not as clear as we thought it would be. Not enough entertainment. Service was very good overall throughout the resort with the exception of the long waiting room exchange.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
4
Room comfort:
1
Location:
1
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Nguyen's family
Business
Lorton, Virginia
Aug 3, 2013

Our fantastic family getaway

This is our second time staying at this Grand Princess Riviera Resort and we brought all 26 of our family members to enjoy it with us. It's still as fantastic as the first time. we upgraded to the Platinum suites and all worth it. The food was great, just that the service took a bit too long at most of the A La Carte restaurants. But overall, it's one of the best all inclusive resorts in Cancun/Playa del Carmen area.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

make sure you make reservation to dine at restaurants on your first day that you arrive.

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Sean and Lori
Business
West Mifflin, PA
Jul 19, 2013

Awesome time

Resort was excellent. Staff was very friendly and always at your service. First 15 feet in water very rocky, actually bruised my foot but still very nice. Food could be better. Mama Mia's and the steak place were very good, but Mexican place surpringly not. Could use some lighting on the beach for late night walks. Much better overall than our last stay in Mexico.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Mlado's
Business
Southgate, MI
Jul 8, 2013

ABSOLUTELY WONDERFULL

I hardly write reviews but i had too on this resort i absolutely loved everything about it it a beautiful resort full of amenities awesome pools great restaurants and nice people. We had reserved for the Platinum section and was upgraded for free there to the Private Villas wow are those rooms awesome with the outdoors shower, room service 24hrs inside huge jacuzzi, food and bars everywhere. The beach area is beautiful kinda of over packed but everyone has their section. I really recommend this resort it has a little for everyone!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

Night shows every night separate for adults and children

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
best mami
Business
San Diego Ca
Jul 1, 2013

great family vacation

The hotel is good we love it but the beach it's not amazing a lot of rocks and the color it's not blue it's green and in some places brown and smelly the buffet average. The best reserved restaurant was Le Fleur we didn't like Miso too salty and Las Olas

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
1
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top