$205 Avg/night
Rate and special offer based on Check-in: Dec 1, 2014 Check-out: Dec 4, 2014

Grand Riviera Princess All Suites Resort and Spa All Inclusive

4 stars
Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
104 reviews
good resort

great resort, excellent services, needs improvement on the beach, See full review

  • luis mtz
  • Oct 26, 2014
Dream Vacation!

The Resort was awesome! It is so large that they have shuttles to get you to where you want to go!... See full review

  • Maddog
  • Oct 20, 2014
The Mayan Riviera offers gorgeous surroundings and an incredible variety of landscapes to explore the ancient history of the area, and the Grand Riviera Princess All-Suites Resort lets guests take full advantage of that. Hundreds of palm trees line the resort to enhance the natural setting, but the beach is the main attraction, keeping honeymooners and other guests coming back. Enjoy one of the 12 pools scattered around the property, or take a free scuba lesson to prepare for later excursions in the crystal-clear ocean. The all-Inclusive tag of the Grand Riviera Princess means that meals, drinks and selected activities are included when you book a stay.
Key facts
  • All-inclusive room packages
  • 12 pools
  • Fitness center
  • Teen club
  • Water sports
  • 6 tennis courts
  • Scuba lessons
  • Banquet and meeting facilities
  • 24-hour room service
Neighborhood
The Grand Riviera Princess is located just minutes from the beach and all the shops, restaurants and amenities of the resort. There's a trolley service for those who want to rest tired legs after walking in the Mexican heat.
Hints and tips
Overall, the resort is quite large. Search a map online before booking your stay, and decide what you want to be near so that you can choose a room accordingly.

Staying in the center of the resort will be a short walk to restaurants and the beach. If you select a swim-out room, make sure to book one in front of the pools where the sunshine warms the water.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.6728 -87.0337
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport (CUN) - 45 minutes.
Area description
The hotel is located in Riviera Maya, 45 minutes from Cancun International Airport an 15 minutes to Playa del Carmen.

Grand Riviera Princess All Suites Resort and Spa All Inclusive Rooms

Grand Yucatn Deluxe Junior Suite
Grand Yucatn Deluxe Junior Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Grand Yucatn Deluxe Junior Suite - Pool View
Grand Yucatn Deluxe Junior Suite - Pool View offers the same accomodations as in the Grand Yucatn Deluxe Junior Suite, with a direct acces to the pool from the balcony
Deluxe Junior Suite - Pool View
Deluxe Junior Suite - Pool View offers the same accomodations as in the Deluxe Junior Suite, with a direct acces to the pool from the balcony
Platinum Suite
Plaitnum Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Junior Suite
Junior Suite offers one king bed or two double beds air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, ceiling fan, color TV, hairdryer, iron / ironing board, laundry service, mini bar, room service, safe in room, telephone and tea and coffee making facilities.
Junior Suite Deluxe
Junior Suite Deluxe offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV, Mini Bar with water, soft drink, beer, stocked daily. Balcony or terrace.
Laguna Villa Suite
Laguna Villa Suite offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Dining

Riviera
International Main Buffet.
Sunset
International Main Buffet.
Mamma Mia
Italian.
La Vaqueria
Grill.
Las Olas
Seafood.
La Hacienda
Mexican.
Miso
Asian.
Le Fleur
International Gourmet.
La Fondue
Swiss.
Chill Out Beach Club & Restaurant
Restaurant.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (104)

Ratings and reviews for Grand Riviera Princess All Suites Resort and Spa All Inclusive

Overall score

3.8 / 5
5.01.0
104 out of 104
Amenities:
4
Room cleanliness:
4.1
Hotel staff:
4.1
Room comfort:
4
Location:
4
Value:
4

73% would recommend to a friend.

Sort by:
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Sun Pug
Business
IL
Feb 2, 2014

Relaxing

We just got back last night...was a relaxing vacation. We stayed in the Villas which was well worth the upgrade for what all is included...is time for a little freshening in the rooms though... Rating is most reflective that the food was just, ok. The Romantic dinner at Chill Out was not included in the all inclusive but was definitely a highlight of the trip. Staff was very attentive.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

"Chill Out" Romantic dinner on the beach...

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

1
5.01.0
Gandalfdea
Business
Wisconsin
Dec 15, 2013

Mixed Emotions

The resort /facility had many nice features, but these pluses were more than offset by the problem with HVAC /mold / mildew situation. Our group stayed in many different building and the problem existed in all of them. HVAC desperately needs some remediation / replacement work. The smell stayed in everything (clothes, luggage, plastics) we had in the room and required a lot of Lysol spray to get rid of it. Unfortunate as it could be an nice place.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Go see Maya ruins of Tulum! Well worth the rental car cost to get there.

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Hapetty
Business
Indiana
Dec 13, 2013

Great

We really enjoyed ourselves. The food was good and the grounds were beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Super agent mn
Business
Minnesota
Oct 21, 2013

Good for the price

I felt like there was way to much walking and not another source of transportation other than walking unless u took their train that on ran for new people getting to the hotel

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
cymru95
Business
Tabasco, Mexico
Oct 18, 2013

fantastic vacation

Our expectations of hotels are always low so that we are never disappointed. This hotel was excellent, exactly as advertised. We stayed in a Platinum suit and would not have stayed in the basic rooms. The extras in platinum are very much worth it. Room service for example is free, we made good use of this everyday for breakfast and even at 2am when we were hungry. The only complaint i would have is that the beds are VERY hard. These really need upgrading especially for the platinum rooms! So my overall advise is book platinum, not platinum adults only as these rooms are at the back of the hotel. The standard platinum suits are at the front right next to the beach, plus we barely every saw kids here either. The platinum suits are like a resort on its own and are quite. Great for couples who want to relax and not get caught up with the people who spend every day getting drunk in the main pool.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
LovesaBeachVacation
Business
United States
Oct 12, 2013

Relaxing Vacation

This resort is fantastic and immaculate! Every staff member did their very best to make sure our experience was perfect. We will be staying here again in the near future.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
shashasha travel
Business
mexico
Oct 10, 2013

great vacations

is a great hotel. Wonderful place to stay. beautiful resort full of amenities awesome pools great restaurants and nice people. The food is good. You can find everything in buffet restaurant.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
8th trip to the Riviera
Business
Moncton New Brunswick
Oct 6, 2013

Great resort

Wonderful place to stay. You get spoiled and pampered. One of the best resort I have stayed in in Mexico, and I have stayed in 12 to date.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Disappointed explorer
Business
Chicago, il
Oct 1, 2013

Not so great

I booked my stay at the grand riviera princess and somehow ended up with grand sunset princess. Not exactly sure what the difference but it should've been explained. I was not pleased with their service. The concierge was not very helpful and was very un-accommodating. The view and sights were nice. Also, there were lots of Mosquitos in the room. On my next trip, I would rather pay a little more for a much better hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

2
5.01.0
roberto m
Business
miami, fl
Aug 21, 2013

very poor food quality.

check in process is a mess. food quality is very poor. employees are nice. rooms are nice. beach has rocks. pool activities are fun. tennis instructor is awesome (luis coronado) night shows are ok spa is very nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
2
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top