Orbitz

Grand Riviera Princess All Suites Resort and Spa All Inclusive

4 stars
Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.0
out of 5
51 reviews
Great wedding location

We went with people of all ages for a wedding and regret nothing! Everyone had a blast. Good food... See full review

  • Proulxmaster
  • May 12, 2013
VILLAS couple getaway

The hotel was exceptional. Great value. I will definitely return again. The only thing is in the... See full review

  • KARDOM
  • Dec 13, 2012
Luxury hotel in the Riviera Maya with beautiful surroundings and pools
Located in the beautiful Riviera Maya, the Grand Riviera Princess All Suites Resort and Spa hotel has VIP areas providing a superior service including continental breakfasts, premium drinks, aperitifs, private pool waiters, concierge service and 24-hour room service. Once the spacious, airy lobby has been crossed, guests explore an array of dining and relaxation options including seven themed restaurants serving a range of cuisines from Mexican and Mediterranean dishes to Swiss and Italian fare. The hotel has a gym, 12 swimming pools, water sports, six tennis courts, two paddle courts, scuba lessons and clubs for teenagers; as well as billiards and a basketball court.
Reasons to stay
  • Luxury hotel in in historic surrounds
  • All-inclusive facilities including daytime activities and nighttime entertainment
  • Club for teenagers and mini-clubs for smaller children
Grand Riviera Princess All Suites Resort and Spa All Inclusive Rooms
The Grand Riviera Princess All Suites Resort and Spa rooms all have air-conditioning, mini-bars, safes and balconies looking out over the beach, pool or garden. The rooms have separate living areas, flat-screen televisions with satellite channels and are decorated in contemporary style. Junior suites in the Grand Riviera Princess All Suites Resort and Spa have a king-sized bed or two double beds. The deluxe junior suites add a full bathroom with Jacuzzi. The Laguna Villa Suite includes aromatherapy in the room. The Platinum Suite is the top of the range and offers many extra services.
Things to do nearby
  • Tres Rios EcoPark (2.8 mi/4.6 km)
  • Mamitas Beach Club (3.5 mi/ 5.6 km)

Grand Riviera Princess All Suites Resort and Spa All Inclusive Rooms

Grand Yucatn Deluxe Junior Suite
Grand Yucatn Deluxe Junior Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Grand Yucatn Deluxe Junior Suite - Pool View
Grand Yucatn Deluxe Junior Suite - Pool View offers the same accomodations as in the Grand Yucatn Deluxe Junior Suite, with a direct acces to the pool from the balcony
Deluxe Junior Suite - Pool View
Deluxe Junior Suite - Pool View offers the same accomodations as in the Deluxe Junior Suite, with a direct acces to the pool from the balcony
Platinum Suite
Plaitnum Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Junior Suite
Junior Suite offers one king bed or two double beds air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, ceiling fan, color TV, hairdryer, iron / ironing board, laundry service, mini bar, room service, safe in room, telephone and tea and coffee making facilities.
Junior Suite Deluxe
Junior Suite Deluxe offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV, Mini Bar with water, soft drink, beer, stocked daily. Balcony or terrace.
Laguna Villa Suite
Laguna Villa Suite offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.

Amenities

  • Wireless internet
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa services
Night club
Game room
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Babysitting/Child services
Safe deposit box
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Wireless internet
Accessibility
Handicapped rooms/facilities

Hotel Map

20.6728 -87.0337
Area served
Playa del Carmen.
Nearby airports
Cancun International Airport (CUN) - 45 minutes.
Area description
The hotel is located in Riviera Maya, 45 minutes from Cancun International Airport an 15 minutes to Playa del Carmen.

Dining

Riviera
International Main Buffet.
Sunset
International Main Buffet.
Mamma Mia
Italian.
La Vaqueria
Grill.
Las Olas
Seafood.
La Hacienda
Mexican.
Miso
Asian.
Le Fleur
International Gourmet.
La Fondue
Swiss.
Chill Out Beach Club & Restaurant
Restaurant.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (51)

Ratings and reviews for Grand Riviera Princess All Suites Resort and Spa All Inclusive

Overall score

4 / 5
51 out of 51
Amenities:
4
Room cleanliness:
4.2
Hotel staff:
4
Room comfort:
4.1
Location:
3.9
Value:
4.1

80% would recommend to a friend.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
l.m.g.
connecticut
Dec 6, 2012

o.k. vacation

we had o.k. time.the water is beautiful,but a lot of rocks.need special shoes.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
Felix A
New York
Nov 30, 2012

Nice Vacation

We stayed in Grand Riviera Princess from 10/20/2012-10/26/2012. We were with 2 kids: 2 y.o and 7 y.o. We had an amazing time there. The food was good. Ocean was warm but water in the pool was a little chilly. We will definitely go there again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
Bshoe
Lancaster, pa
Nov 21, 2012

Paradise!

We could not have asked for a better resort to vacation at! Staff was wonderful. Always happy and so friendly! Not one complaint about the whole stay!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
Shelley07
Hudson, NH
Nov 21, 2012

Wonderful vacation!!

This was our third time at ths resort. First time i styed in swim up suite and the 2nd and 3rd Platinum with ocean view. Platinum is the way to go to get the best service including bed made and towels changed twice a day, free room service, a la carte lunches, easy reservations in platinum lounge for a la carte full service restaurants slippers, a bath robe, 3 bottles of liquor and refrigerator stock up each day. Its so worth the upgrade. Got towel art everyday and some amazing ones at that. Beach is beautifil, pools a little cool but ths resort is spotless, safe and clean and service is excellent. The shuttle company was Grey line and they were excellent also. Got a rose and water and could make a free call to the states. Will return again! And Flying nonstop is the way to go!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

La Vaqueria grill has the best chicken meal you will ever find

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
L Hink
Houston, Texas
Nov 13, 2012

Sister's Snorkeling Trip

I read all the reviews...pages and pages. What I found was the hotel is perfectly kept up. Groomed beyond belief, pools shiney clean and they add lounge chairs all day long. Beach is pretty with soft sand but entering the water is rocky and tough with break water. The biggest complaint was the food and I am really easy to please here. Chicken nuggets were horrible, couldn't even eat the hamburger it was so bad and added every condiment we had available. Drinks are good and they really am to please. So all in all I would most recommend this hotel to the 20 to 30 year old crowd that like to party and drink and swim. Older folks....the platinum suites have no view at all but are really quiet and close to the beach accesses.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
3
Dining tip: Not Applicable

Go to town to eat.

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
CaribTraveler
New Hampshire
Oct 30, 2012

The good, the bad, the ugly

My wife and I just got back and would like to give our input. Pros - The hotel was beautifully landscaped and gives a tropical paradise look and feel that gave a very nice first impression. The staff was very friendly and helpful. Lots of food chioces with 4 buffet restraunts open in 4 hours blocks for morning afternoon and evening. Very large pool wth swim up suites and swim up bars. All Alcohol is included and to our suprise were top brands like Johnny Walker scotch ad Corona Beer. With so many bars in the hotel you will not have a problem finding a drink. Cons - Too much walking, the hotel is built out not up so it is a good 15 min walk from lobby to the room. It doesnt sound like a lot but you will end up walking that several times a day in the hot weather(my bad back was pretty sore by end of week). The food taste was just ok and It seemed like they recycled the food into different dishes and served at other meals. Conclusion - If your the partying type then I would recommend this hotel to you as the pool and beach party's were great. If your Handicapped, have a bad back, legs, I would find another hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
4
Sightseeing tip: Long walk from hotel

When you go to Coba ...rent a bike!!! walking for miles in the heat was rough.

Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
chef frank
Cleveland, Ohio
Sep 23, 2012

Great Vacation

Hotel was spectacular, immaculate, and great service. Stayed over two weeks and food continued to impress. Bar service was good and staff very pleasant, the beach has to be one of the best! Only down side, was fighting the mosquitoes and no see ums flies. would return again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
Marcella J
Chicago, IL
Aug 31, 2012

Amazing time!

Great food, beautiful beach, fun entertainment, tentative staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
3
Value:
4
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
SDENNISTON
FRANKLIN, OHIO
Aug 29, 2012

BEAUTIFUL PLACE

IT WAS OUR 2ND TIME THERE. ABSOLUTLEY WONDERFUL! THE BEACH IS BEAUTFUL, ALOT OF ACTIVITIES GOING ON. POOLS EVERYWHERE. ROOMS ARE CLEAN AND SPACIOUS. STAFF ARE VERY FRIENDLY AND HELPFUL. WOULD SUGGEST YOU CHECK OUT THE TAULM PACKAGE WITH JEEP RIDE,ZIP LINE AND CANOEING..TIME OF OUR LIVES. THIS WAS THE BEST TRIP EVER FOR US!! WE TRAVEL 2XS A YEAR AND THIS HAS BEEN THE BEST BY FAR!! TAKING A GROUP OF OUR FRIENDS NEXT AUGUST!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
NY Mom 2012
New York
Aug 29, 2012

Huge and friendly staff but needs some TLC!!!!

The hotel is quite overwhelming. It was great that it was large but the downfall was that we had to walk about 10 - 15 minutes from the lobby or the restaurants to get back to our room. There was plenty of areas to swim which was great! You did not feel like you were on top of one another because there were different spots throughout. The beach and pools were beautiful. The not so good side of the hotel was that there were tiny insects in the room. The jacuzzi was dirty, with some stains that I guess they could not remove. One night two baby lizards got into our room and I had to call the front desk to get someone to remove them. However, even with that the bed was comfy, the room and bathroom was a good size. Overall my experience at the Grand Riviera Princess was very good. The staff was always pleasant, I even got upgraded and the front desk person was very nice and accommodating. My recommendation to improve the hotel experience would be to get more housekeepers to clean better. I know the place is huge so maybe they don't have enough help. The food was mediocre. The restaurants to me were not 4 stars. I think they were about 3 stars (edible but no real WOW factor).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
4
Dining tip: Short drive from hotel

Definitely venture off the resort to try authentic Mexican cuisine by going to 5th Avenue. There are a slew of restaurants that are well worth the trip.

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