$325 Avg/night
Rate and special offer based on Check-in: Apr 23, 2015 Check-out: Apr 26, 2015

Grand Riviera Princess All Suites Resort and Spa All Inclusive

4 stars
View map of Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710

Hotel Overview

Ratings and reviews for Grand Riviera Princess All Suites Resort and Spa All Inclusive

Overall score

3.8 / 5
5.01.0
122 out of 122
Amenities:
4
Cleanliness:
4.2
Hotel staff:
4.1
Comfort:
4
Location:
4
Value:
4

76% would recommend to a friend.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Jan 9, 2015

Great Trip

The accommodations were very good, food was great. the distance between the different areas were a bit inconvenient because of small kids. there was a blackout during our stay that caused us a night of partying but all in all a very good trip.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: In Hotel

relax and enjoy

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Jan 9, 2015

Great Trip

Great accommodations for a family vacation. Hotel needs more food variation and rooms need to be stocked with beverages more often.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Jan 9, 2015

Great Trip

Family filled fun, kids enjoyed, adults enjoyed. Check-in process is a bit lengthy, staff members were polite and courteous.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Dora H.
Business
N/A
Jan 5, 2015

Staff very friendly

Food was just ok..... Little disappointed with choices Some good... Some not so good

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
first_time_yucatan
Business
N/A
Jan 5, 2015

First timer Playa Del Carmen Princess review

In general we all (there were 4 adults and 2 minors) agreed the resort was nice. The entire staff was very friendly and bent over backwards to help, with the exception of Fernando in the Family teen center that missed 2 scheduled appointments for basketball with my son and other boys. The only other negative issue was the food. The food was plentiful and diverse, but as usual in a large venue, there was a bad food service element to the food (especially in the buffet). We were initially excited about all the different restaurants and really wanted to like the food but were disappointed with the preparation and taste at almost every turn. A general disappointment. I would advise going to some restaurants in Playa Del Carmen in the evening for good Mexican food. The grills at the beach were great though. The food service and staff were excellent throughout.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Not Applicable

Dine elsewhere when and if possible.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
shenno
Business
miami, Fl
Dec 1, 2014

nice experience

That was my first time going to Cancun...we had a great time there but i was expecting more as for shows snd kids activities...but overall it was a nice experience..the resort is beautiful and well designed

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Wee Man
Business
Playa del Carmen
Nov 25, 2014

Lovely

5 ***** great location and food choice plenty pools and bars

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
FranciscoG
Business
Chicago
Nov 21, 2014

Beautiful hotel, a bit understaffed.

The Grand Riviera Princess is a beautiful expansive resort with all of the amenities one could ask for. I would definitely recommend upgrading to the Platinum or Laguna Suites as the extra amenities are definitely worth the cost. The only downside for me was the quality of service. While the staff was very friendly and helpful when they could be, the resort is simply just too big for the amount of staff on site. With so many people to take care of, you are almost always waiting for something you need. Whether its checking in or trying to make a dinner reservation get ready to do a lot of standing around. Also, the resort isn't exactly next door to the center of town so if you want to enjoy life outside of the resort get ready to spend $20 bucks on cab rides back and forth. That being said, still had a wonderful time and met a lot of nice people. Would recommend a stay.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
sm1234
Business
north jersey
Nov 18, 2014

great hotel for the price

Without traffic, the hotel was only a 30 minute taxi ride from the airport. The hotel staff were all very pleasant - from front desk check in to the cleaning staff for the rooms. The hotel grounds were beautiful and well maintained. Food was average, but for the price I paid for airfare and the all inclusive feature it was well worth it. Overall I would highly recommend this hotel and would return again myself.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

Selvatica - awesome day trip for zip lines and other adventures. About a 40 min drive from hotel.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Pao1982
Business
Waldorf, md
Nov 8, 2014

Great vacations

The staff were nice and helpful. Great place to relax and eat. The beach was great! I totally recommend it. We went to the 5 th ave at night and it was nice.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Nightlife tip: Short drive from hotel

5 the avenue

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