$228 Avg/night
Rate and special offer based on Check-in: Jun 12, 2015 Check-out: Jun 13, 2015

Grand Riviera Princess All Suites Resort and Spa All Inclusive

4 stars
View map of Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710

Hotel Overview

Reviewer score
3.9
out of 5
132 reviews
Excellent trip, wonderful hotel

Great hotel, friendly staff, great food (for value, taste and presentation), plenty of good... See full review

  • David C.
  • May 18, 2015
Great couple's trip

we loved the hotel. We stayed on the adults only side but we liked the family side better. Very... See full review

  • ANTONIO S.
  • May 7, 2015
The Mayan Riviera offers gorgeous surroundings and an incredible variety of landscapes to explore the ancient history of the area, and the Grand Riviera Princess All-Suites Resort lets guests take full advantage of that. Hundreds of palm trees line the resort to enhance the natural setting, but the beach is the main attraction, keeping honeymooners and other guests coming back. Enjoy one of the 12 pools scattered around the property, or take a free scuba lesson to prepare for later excursions in the crystal-clear ocean. The all-Inclusive tag of the Grand Riviera Princess means that meals, drinks and selected activities are included when you book a stay.
Key facts
  • All-inclusive room packages
  • 12 pools
  • Fitness center
  • Teen club
  • Water sports
  • 6 tennis courts
  • Scuba lessons
  • Banquet and meeting facilities
  • 24-hour room service
Neighborhood
The Grand Riviera Princess is located just minutes from the beach and all the shops, restaurants and amenities of the resort. There's a trolley service for those who want to rest tired legs after walking in the Mexican heat.
Hints and tips
Overall, the resort is quite large. Search a map online before booking your stay, and decide what you want to be near so that you can choose a room accordingly.

Staying in the center of the resort will be a short walk to restaurants and the beach. If you select a swim-out room, make sure to book one in front of the pools where the sunshine warms the water.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Top hotels

Grand Riviera Princess All Suites Resort and Spa All Inclusive Rooms

Grand Yucatn Deluxe Junior Suite
Grand Yucatn Deluxe Junior Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Grand Yucatn Deluxe Junior Suite - Pool View
Grand Yucatn Deluxe Junior Suite - Pool View offers the same accomodations as in the Grand Yucatn Deluxe Junior Suite, with a direct acces to the pool from the balcony
Deluxe Junior Suite - Pool View
Deluxe Junior Suite - Pool View offers the same accomodations as in the Deluxe Junior Suite, with a direct acces to the pool from the balcony
Platinum Suite
Plaitnum Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Junior Suite
Junior Suite offers one king bed or two double beds air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, ceiling fan, color TV, hairdryer, iron / ironing board, laundry service, mini bar, room service, safe in room, telephone and tea and coffee making facilities.
Junior Suite Deluxe
Junior Suite Deluxe offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV, Mini Bar with water, soft drink, beer, stocked daily. Balcony or terrace.
Laguna Villa Suite
Laguna Villa Suite offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Dining

Riviera
International Main Buffet.
Sunset
International Main Buffet.
Mamma Mia
Italian.
La Vaqueria
Grill.
Las Olas
Seafood.
La Hacienda
Mexican.
Miso
Asian.
Le Fleur
International Gourmet.
La Fondue
Swiss.
Chill Out Beach Club & Restaurant
Restaurant.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Grand Riviera Princess All Suites Resort and Spa All Inclusive

Overall score

3.9 / 5
5.01.0
132 out of 132
Amenities:
4
Cleanliness:
4.2
Hotel staff:
4.1
Comfort:
4.1
Location:
4
Value:
4

77% would recommend to a friend.

Sort by:
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Shelley07
Hudson, NH
Nov 21, 2012

Wonderful vacation!!

This was our third time at ths resort. First time i styed in swim up suite and the 2nd and 3rd Platinum with ocean view. Platinum is the way to go to get the best service including bed made and towels changed twice a day, free room service, a la carte lunches, easy reservations in platinum lounge for a la carte full service restaurants slippers, a bath robe, 3 bottles of liquor and refrigerator stock up each day. Its so worth the upgrade. Got towel art everyday and some amazing ones at that. Beach is beautifil, pools a little cool but ths resort is spotless, safe and clean and service is excellent. The shuttle company was Grey line and they were excellent also. Got a rose and water and could make a free call to the states. Will return again! And Flying nonstop is the way to go!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

La Vaqueria grill has the best chicken meal you will ever find

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Elena B.
Business
N/A
May 22, 2015

Good Honeymoon!

The first thing I would like to say is that all of the staff at this hotel is exceptionally friendly and works extremely hard to make everyone happy. You really do feel taken care of and you are constantly seeing the workers around the hotel working on the maintenance. The grounds are beautiful and the rooms are also very clean and comfortable. The food is ok, not the greatest, but for an all-inclusive resort you can't expect much. The drinks were all watered down and not that great. We stayed in Platinum rooms which were very nice and close to the beach. The downside to that was it was a 15 minute walk to the front lobby and all of the main buffet places. They did have a shuttle that did not run very often. We didn't mind the walk until our 6th day at the resort ha ha. They do have specialty restraunts that are included with a reservation only. They have pretty good food, better than the buffet, however the whole reservation system is a little silly. You can't call them directly to make the reservations. The only way to do it is to see a concierge person. And last the beach and the pools. The pools were very nice. Yes, like some other people said the chairs do get filled up quickly but we were up arount 8:30am-9 and there were still chairs available. The beach was one of the main reasons I chose Playa Del Carmen vs. Cancun and I was disapointed. Cancun water is like a swimming pool probably because its facing the open water. Playa's ocean was nice but was not that crystal clear blue water I was hoping for. Overal we had a great trip for the value of what we paid. Yes there were a few things that were not perfect, however the staff's efforts and the beauty of the resort made it a great trip.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
David C.
Business
N/A
May 18, 2015

Excellent trip, wonderful hotel

Great hotel, friendly staff, great food (for value, taste and presentation), plenty of good entertainment, as much to drink as you wish. Comfortable rooms, well maintained by friendly and efficient staff. Whole complex I.e. Buildings and gardens are beautifully maintained. Highly recommended

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
ANTONIO S.
Business
N/A
May 7, 2015

Great couple's trip

we loved the hotel. We stayed on the adults only side but we liked the family side better. Very very very nice!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Joseph S.
Business
Preston
Apr 22, 2015

Getaway...

Awesome hotel, grounds and staff. Food was good and plentiful, easy access. Weather was perfect. I'll go back again in a heartbeat...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
James A.
Business
Bountiful
Apr 22, 2015

Great Honeymoon

We had an excellent experience at the Grand Riviera Princess during our Honeymoon. The staff was fantastic and TRULY enjoyed the onsite scuba staff. Christian was amazing! You had to pay to use the internet....which was a disappointment, but other than that the amenities were great. Would definitely consider going back there again!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Peter O.
Business
Bronx
Apr 6, 2015

Fall vacation

We have been to the Princess a few times before this trip. The beaches are great as well as the pools. Food and drink are very good, actually enjoy the breakfast buffet and the buffet in general. the grounds of the Princess are garden like. Evening entertainment in the courtyard is a big plus.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Lindsay
Business
N/A
Mar 3, 2015

Good Value

The hotel was beautiful! The beach was gorgeous. The food was so-so.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

3
5.01.0
lovemexico
Business
Kimball
Mar 2, 2015

annual mexico trip

The weather was great and the people we meet were awesome. Overall the food was good. The resort experience was not as favorable. No free wi-fi, no dresser drawers, no slippers or robes, no conditioner, lotion, razor....dinner reservations can only be done for 2 days a time. Pool area is crowded and beach area is limited and not as nice as other resorts. Service at the pool was almost nonexistant,limited and slow. Lots of children everywhere.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Feb 17, 2015

great location

accommodation were very good, check in process was lengthy. moving around with children is not as easy as places are far apart. shows start late so kids cannot enjoy as much because they are falling asleep

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Estroy P.
Business
ladyville
Feb 17, 2015

very good trip

accommodation were very good, check in process was lengthy. moving around with children is not as easy as places are far apart. shows start late so kids cannot enjoy as much because they are falling asleep

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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