Grand Riviera Princess All Suites Resort and Spa All Inclusive

Great place for families. Lot of good food and restaurants. Great Service.

I had a wonderful time the staff was great the room fantastic the food to die for,, can't wait to come again neext year! thanks Tracey

Stunning grounds. Well kept pools. Got to their website to see the photos. Check online for great reviews. This was my first AI. Was like a cruise only on land. Did not care much for soldiers with machine-guns along the highways. Area is unattractive. Area has some very interesting ruins and history of the Mayan people. Area is distressingly poor. If you are thinking of going to the Mayan Rivera area don't hesitate to book this hotel. Food is good. Did get sick of mexican food after a few days. Beach is lovely, plenty of chairs and palapas. Water pretty but lots of coral rock in the water. Take a left and go to the next hotel and they have a nicely cleared swimming area. WATCH OUT if you want a soft pillow, it's a $20 deposit. If someone steals your towel, it happened to us, you will pay $20 for another towel card. We lucked out as the concierge did get us another with difficulty. Concierge is not terribly helpful. We would still stay here again but for 4-5days. We prefer to explore the countries we visit. Did not feel safe doing so here. YMMV!

If you're looking for a weekend getaway with pool and drinks this is fine. If you want good food and more amenities look elsewhere. If you don't upgrade to a suite the only restaurant reservations made available to you are 6PM and you aren't allowed to dine at over half of the a la cartes.

We usually stay at the Riu resorts in Mexico and Jamaica which we absolutely love but decided to see if we were missing out on some better resorts. We paid a lot more to stay at the Grand Riviera Princess than we would have paid to stay at a Riu so we were thinking we were getting a better resort. This is a beautiful resort that falls short in so many areas. Basically, you check in and are then left to figure everything else out on your own, from getting to your room to where restaurants are and everything in between. We were in the platinum building and my sister was in a villa for one week. We knew we were entitled to extras amenities but were never told about them by the resort staff. The staff is not friendly (came across one friendly guy on a golf cart making a delivery) and they don't know anything about the resort other than things that pertain to their job (the main building with all the restaurants is very large and we had to ask 2 different people where one restaurant was as there are no maps posted or signs directing you to the restaurants). There are so many common sense things missing such as no towel hooks in the bathroom, no instructions in the room on how to turn on the electric (knew from reading forums that your key card is put into a slot by the door to turn it on), how to turn on ceiling fans (sliding tabs hidden on the walls) or how the AC works (it is in Spanish and has many settings). Breakfast at the restaurant by the platinum building was not done well - ran out of bacon almost every day and even ran out of scrambled eggs one day forcing us to have an omelet made by a very unfriendly lady. It's not as though we were getting there just before they closed, we were usually there between 8am and 9am. They would have mustard out for breakfast but no ketchup and then at lunch, no mustard and the ketchup would run out so no condiments for the hamburgers and hotdogs. Guacamole ran out everyday and like everything else, was not re-filled. Lunches at the platinum restaurant were pretty good but choices were limited. We are used to endless choices at the Rui. Will say the dinner buffet in the main building was very good every night. We ate at the Japanese restaurant (hibachi table) one night and it was very good and entertaining. I talked to a lady one day staying in a regular room with her parents and her son. They called to get extra coffee and were told they would have to pay for it!! We didn't go to the beach because the water was so bad - filled with rocks and tons of seaweed. I'm from NJ and can tolerate seaweed but this was wall to wall in the water and on the beach!! The large center pool where the entertainment takes place each day is a lot of fun with music playing whereas the other pools are more quiet and no music. The pool by the platinum building is massive huge but other than the 12 seats around the swim up bar and inside the jacuzzi there is no place to hang out - no built in tables with stools, no seating ledge around the perimeter. Also, the only way in and out of this pool is by ladders or the one area where it becomes very shallow whereas the pool in the center of the resort has multiple areas with steps - very strange to do in one pool but not others. We talked to quite a few people and everyone of them said they would not go back even though it was a beautiful resort. It is such a shame to have built a truly beautiful resort and to not have thought through the simple things that would make it superior and to not insist that your employees know the resort and know how to interact with the customers. Even though I have written a lot of negatives, I will say we didn't let this stop us from having a great time as it isn't worth letting the things you can't change ruin your vacation. Back to the Riu Resorts for us!!

We only spent one night at the Princess at the end of our vacation. It was a beautiful resort -- the landscaping was amazing, and the pools were endless. Many of the rooms have personal entrances to the pools from their private balconies. The crowd was a mix of Spring break partiers, families and couples. All of the staff were very accomodating and helpful.

This was my third trip to Mexico in the past 5 years. We picked this resort because we thought that it was in Playa del Carmen but it turned out that we had to take a 20-minute ride to get to the center of Playa del Carmen. The resort and the rooms were beautiful. The beach was full of seaweed and it was rocky in many areas. The beach area was full with massage huts and vendors, which blocked the beach views in many areas and limited the number of available beach chairs under huts. People were going very early in the morning and leaving their towels and books on the chairs to reserve them. By 8 am, there were no chairs available. The all-inclusive package included buffet breakfast, lunch and dinner. It also included vouchers for “a la carte” dinners. We arrived on Saturday morning and went immediately after checking in to reserve for the a la carte dinners. We were able to reserve at one restaurant twice at 9 pm and all the others were completely booked. Apparently, they limit the a la carte dinners to 40 people per half an hour, which is unrealistic given the size of the resort. With a 2 year old, it was difficult to eat at 9 pm and they were not very accommodating to us. Additionally, in the buffet restaurants, we walked out with a banana and a bread roll in our hand for our daughter because she didn't eat anything that day, the waiter followed us outside the restaurant and wanted us to put them back as if we were stealing food. I didn't pay $6,000 for the vacation to steal a banana and a bread roll. The quality of the food in the buffet restaurants or the a la carte restaurants was average to below average. The staff in general was very kind and friendly. The front desk staff and concierge service were not very nice and nor very helpful. We were trying to call a local taxi company (Grey Line) to confirm our return trip to the airport. For some reason, the hotel phone lines were "unable to call the number" because it was considered "long distance". However, we could make the call from our room with a $5 connection charge then $1.60 per minute after that. Eventually, I called on my cell phone and had them confirm it for us. There was entertainment every night. It was not great but it was ok. They had music bands, dance shows and fire shows. They also had a sports bar that was open all night with billiard tables, air hockey and foosball tables, many flat screen TV’s showing NBA basketball, college basketball, tennis, soccer, and hockey. I certainly had a much better time during my previous two visits to Mexico and my stay at the other resorts was much more relaxing and enjoyable. The resort is just way too big, crowded and it took almost 10 minutes to walk from our room to the beachfront. The bottom line is that the hotel advertises things that it does not provide. It offered a beautiful beachfront, great food and restaurants and a 4 star rating. What we got was a 4 star resort and room appearance and a 2-3 star service.

This was my 3rd trip to Mexico and I would definitely stay at The Grand Riviera/Sunset Princess resort again. Tons of activities and things to do on the resort, no need to leave at all. Of course venturing out to Playa Del Carmen and Coco Bongo can be amazing fun too. Staff were great, rooms were lovely, had an all around great experience.

Everything was perfect. On arrival got upgraded to a better room. Only issue I have with this resort is the beach and the rock/seaweed and the fact that they forgot the bonus package that was purchased on top of my package.

Would go again "Platinum a must" Princess Resorts are great! Nice and big. Not so crowded resort :)