$62 Avg/night
Rate and special offer based on Check-in: Aug 10, 2014 Check-out: Aug 12, 2014

Eurostars Hacienda Vista Real - Playa del Carmen

3 stars
Paseo Xaman-HA, Ret. 3 Lotes 12 y 13, Villas Pakal, Playa Del Carmen, 77710
Hotel Overview
Reviewer score
3.9
out of 5
74 reviews
beautiful place

Awesome hotel and excellent customer service they go above and beyond. Couldn't ask for more. See full review

  • nancyc
  • Nov 9, 2013
Pleasant stay

Very good place to stay for your vacation if you are looking to get out of the crowded area and... See full review

  • Andres the explorer
  • Feb 27, 2013
Hotel Eurostars Hacienda Vista Real Hotel has 77 rooms and suites with an incomparable view of the amazing golf course, which was designed by Robert Von Hague. All rooms and suites in this hotel are finely furnished and decorated. Each Suite offers Jacuzzi (under availability), central air conditioning, satellite TV and telephone. Finishing details tastefully combine wood, marble and granite, creating an irresistible atmosphere of tranquility and comfort.

We offer the following services:pool bar, Iguana Grill, wireless Internet access in lobby (complimentary),tours($) and activities ($), laundry ($).

Iguana Grill ($) open from 10:30am - 3:00pm serving snacks.

Hotel Map

20.618 -87.082
Area served
Family suites, honeymoon vacations, romantic escape, security, privacy, E.P. bases, golf course on site, Playa Del Carmen, Riviera Maya, Tulum, XCaret, Xplor Xel-Ha, Chetumal, Merida.
Nearby airports
Cancn International Airport (CUN): Approximate driving time is 60 minutes and distance is 30 miles
Area description
Located in the heart of the championship Playacar Golf course, Hacienda Vista Real Hotel combines a personalized petit hotel service with the magic of the historical places and the beauty of the Caribbean Sea just to give you an unforgettable vacation. If you are looking for luxury & comfort think in Hacienda Vista Real where dreams become to reality. Located between Cancun and Tulum, ask for our tours and visit the most beautiful places of the Riviera Maya.

Eurostars Hacienda Vista Real - Playa del Carmen Rooms

Royal Suite with Kitchen, Private Balcony
The Royal Suite (2 bedroom with capacity up to 5 persons + 1 Child), has two bedrooms, one with two double beds an one with a king size bed, complete bathroom, closet, central air conditioning, 24" TV, kitchen with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony. Ideal for groups of friends and families.
Ambassador Suite with Kitchen, Private Balcony
The Ambassador (1 bedroom suite with capacity up to 3 persons + 1 Child) is a one bedroom suite with two double beds, complete bathroom, closet, central air conditioning, 24" TV, kitchen equipped with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony with a beautiful view to the golf course. Ideal for families.
Luxury Studio
The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.
Super Saver
The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.

Amenities

  • Free buffet breakfast
  • Free internet in room
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Dining
Free buffet breakfast
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Doctor on call
Currency exchange
Internet
Free internet in room
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Public areas wheelchair accessible for disabled
Ramp access to buildings

Dining

Iguana Grill
This mexican grill offers a delicious mexican cuisine,quick meals such as sandwiches, hamburgers, all while enjoying live music during the evening. We serve breakfast and lunch. Room Service available.
Pool bar
Our pool bar is also offering an extensive selection of domestic and international drinks and cocktails. It also offers quick meals such as sandwiches, hamburgers and coffee.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (74)

Ratings and reviews for Eurostars Hacienda Vista Real - Playa del Carmen

Overall score

3.9 / 5
5.01.0
74 out of 74
Amenities:
3.5
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.1
Location:
3.7
Value:
4.1

86% would recommend to a friend.

Sort by:
Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
AndLinz
Minneapolis, MN
Jan 30, 2013

Nice Hotel!

We were very satisfied with our stay at Vista Real,. Just a couple of issues, with the water pump and the door lock, but the staff has been very helpful and attentive both times.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
4
Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Anonymous
san Francisco
Feb 17, 2010

Not a 4 star

Need a car here. Nice facilities and secure. The Jacuzzi was broken and there were charges for the SPA so the only facility to use was the pool. Breakfast was repetitive and cold often. There were added charges for most things which is annoying, especially for late check outs. Had to ask for more towels and sheets a few times. Room was nice but small, dark and facing the hallway. This is not a 4 star hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
2
Value:
2
Dining tip: Short drive from hotel

La Tarraya in Plays has great, cheap seafood. Yaxche is awesome. There is also a great Italian place near Coco Bongo. Eat away from 5th Ave to save money and get similar or better quality.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Harkin Banks
Lake Tahoe, United States
Feb 26, 2012

Good getaway

Great hotel for the price. Bed was a little stiff but comfortable. Plan on walking at least 15 minutes to town and activites.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
4
Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Anonymous
Napa CA
Jun 30, 2009

A home away from home.

The staff was extremely frendly and helpful. The decor of the hotel was a tradtional Mexican Hacienda,very warm and comfortable. We spent 14 nights there and it soon grew to feel like our home away from home. A short cab ride to 5th Ave and all of the fine restaurants of downtown Playa Del Carmen. A short walk to the golf course club house to play 18 holes on one of most beautiful courses you'll ever see. We recommend it highly.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Anonymous
Napa CA
Jun 30, 2009

A home away from home.

The staff was extremely frendly and helpful. The decor of the hotel was a tradtional Mexican Hacienda,very warm and comfortable. We spent 14 nights there and it soon grew to feel like our home away from home. A short cab ride to 5th Ave and all of the fine restaurants of downtown Playa Del Carmen. A short walk to the golf course club house to play 18 holes on one of most beautiful courses you'll ever see. We recommend it highly.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Anonymous
Calgary, AB.
May 10, 2009

Need a car for this place!

This is a very difficult location to get to. You do need to rent a car and even then, you need proper directions which are hard to find. Once you are there, you will find that you'll need other options for food as this place does not offer variety. Hacienda does have a beautiful spa that is free of charge for all the "wet" areas, which includes an outdoor pool on the roof of the building and another on the lower floor with jets.(We had to discover this on our own) They don't advertise this, but should, as it may appeal to others.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
1
Value:
3
Shopping tip: Long walk from hotel

It ia a half an hour walk to fifth avenue.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
RunBikeSwim
Colorado Springs
Feb 29, 2012

Hacienda Vista Real

This is a nice place and a bit out of the way. It is neither on the beach nor in the bustle of downtown Playa del Carmen. The walk into the start of the town is about 10-15 minutes and almost the same to the first public beach. Their pass to the central Indigo Beach and some beach loungers did not work, but it was not too much of a problem. The breakfast is okay, but a bit on the Mexican side of the offerings. It is nice that breakfast is served till 11:30AM so you can almost skip lunch. The pool is a bit small and kidney shaped so lap swimming is not a possiblity, but it was ideal for our 4 and 6-year old grandchildren. And if you golf, it is right on the course. If you stay here, do get an Internet map of its location. Driving down from the Cancun Airport, you need to understand how to get off 307 and into Playacar. It takes going past the place south, and then using a returno to come back to the Playacar entrance. Once in Playacar, the signage to get to the Vista Real is not all that clear and distinct. A map is a very useful thing. All in all, this is a reasonable mid-range place to stay in Playa del Carmen.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Money-saving tip: Not Applicable

We got roped into a vacation time share sales pitch at another hotel, The Reef. We picked up on this at a downtown kiosk. We did get "free" RT ferry tickets and a snorkeling trip for six on Cozumel, but the hassle was quite an arm-twisting experience. Proceed with caution.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Qwessy28
St Paul, MN, USA
Mar 12, 2012

Great Hotel For The Value...

We were there March 1-11, 2012. The hotel is a smaller hotel located a 20-25min walk away from the beach through Playacar (a gated community that borders Playa Del Carmen). The neighborhood that its located in is extremely safe and our group walked everywhere. Taxi's were always available for US$7 if you wanted to get into town faster. Pool is ok and the available seating poolside filled up fast. But for the few days we spent at the hotel during the day this was fine. There is a free breakfast buffet everyday that offers good food. I wish they would've had the 5 gallon water coolers in each room. They did provide smaller bottles of water at no cost. Overall great experience for what we paid. The walk into/back from town being the only drawback.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
4
Money-saving tip: Short walk from hotel

Upgrade to the kitchen suite and get some simple supplies at the mini mart for some of your meals. Plus you get a full sized fridge for beverages.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Snorkler lancer.
Denver, co.
May 9, 2013

Ok...

Was hoping to be a bit closer to playa del Carmen and the beach. Good for a "getaway" because a seven dollar taxi is necessary to go to activities. Off season means fewer amenities. Our pool bar was not open, an actual reason I chose this hotel, disappointing. Great housekeeping, better than average staff.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
2
Value:
3
Money-saving tip: Not Applicable

Exchange money in the US before going. If there a way to be taken advantage of by exchange you will be subjected to it. Hotel staff know what the brochure says about the activity, little more.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Boston
Dec 28, 2009

Definitely worth the stay

We enjoyed the beautiful location next to the golf course, the nice decor, and the quiet and relaxing atmosphere. Unfortunately the hotel no longer offers free entry to the adjoining spa nor the shuttle to the beach. The water in the pool is freezing. The walk to the beach takes 20 minutes but is pleasant.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
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