$57 Avg/night
Rate and special offer based on Check-in: Dec 7, 2014 Check-out: Dec 8, 2014

Eurostars Hacienda Vista Real - Playa del Carmen

3 stars
Paseo Xaman-HA, Ret. 3 Lotes 12 y 13, Villas Pakal, Playa Del Carmen, 77710
Hotel Overview
Reviewer score
3.9
out of 5
55 reviews
beautiful place

Awesome hotel and excellent customer service they go above and beyond. Couldn't ask for more. See full review

  • nancyc
  • Nov 9, 2013
Fantastic holiday for couples

Great time at this hotel it is nice and quiet in a very secure environment .ok people say that it... See full review

  • Martine. Super grandma
  • Feb 25, 2014
Hotel Eurostars Hacienda Vista Real Hotel has 77 rooms and suites with an incomparable view of the amazing golf course, which was designed by Robert Von Hague. All rooms and suites in this hotel are finely furnished and decorated. Each Suite offers Jacuzzi (under availability), central air conditioning, satellite TV and telephone. Finishing details tastefully combine wood, marble and granite, creating an irresistible atmosphere of tranquility and comfort.

We offer the following services:pool bar, Iguana Grill, wireless Internet access in lobby (complimentary),tours($) and activities ($), laundry ($).

Iguana Grill ($) open from 10:30am - 3:00pm serving snacks.

Eurostars Hacienda Vista Real - Playa del Carmen Rooms

Royal Suite with Kitchen, Private Balcony
The Royal Suite (2 bedroom with capacity up to 5 persons + 1 Child), has two bedrooms, one with two double beds an one with a king size bed, complete bathroom, closet, central air conditioning, 24" TV, kitchen with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony. Ideal for groups of friends and families.
Ambassador Suite with Kitchen, Private Balcony
The Ambassador (1 bedroom suite with capacity up to 3 persons + 1 Child) is a one bedroom suite with two double beds, complete bathroom, closet, central air conditioning, 24" TV, kitchen equipped with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony with a beautiful view to the golf course. Ideal for families.
Luxury Studio
The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.
Super Saver
The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.

Amenities

  • Free buffet breakfast
  • Free internet in room
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Dining
Free buffet breakfast
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Doctor on call
Currency exchange
Internet
Free internet in room
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Public areas wheelchair accessible for disabled
Ramp access to buildings

Dining

Iguana Grill
This mexican grill offers a delicious mexican cuisine,quick meals such as sandwiches, hamburgers, all while enjoying live music during the evening. We serve breakfast and lunch. Room Service available.
Pool bar
Our pool bar is also offering an extensive selection of domestic and international drinks and cocktails. It also offers quick meals such as sandwiches, hamburgers and coffee.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (55)

Ratings and reviews for Eurostars Hacienda Vista Real - Playa del Carmen

Overall score

3.9 / 5
5.01.0
55 out of 55
Amenities:
3.5
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.1
Location:
3.6
Value:
4.1

85% would recommend to a friend.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
KR D
Business
Idaho Springs, CO
Mar 5, 2013

Noise noise noise!

This hotel is very picturesque and well maintained. It would have been great, but in our room we could clearly hear the conversations of those in the next room (not to mention other less pleasant sounds). Then, in the morning, we were wakened by the loud clanking of dishes being tossed in tubs etc only to discover that we were directly above the kitchen area and the windows and doors to said kitchen were wide open. We heard it all, from talking to dishes breaking to carts banging the walls, all at 7:15 am.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Time-saving tip: Not Applicable

Stay on hiway 307 and go past the actual town of playa Del Carmen and use the returno. We had a heck of a time finding the place.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Fitz n Beth
Business
SE Minnesota
Mar 11, 2013

Wonderful Vacation

Nice quiet place to stay.From the desk staff to the bar and restaurant to maids n maintanence, the help was very accomidating and Friendly.We would stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

20 min. walk into downtown PlayadelCarmen for shopping,dining,public beach or ferry to Cozumel.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Snorkler lancer.
Business
Denver, co.
May 9, 2013

Ok...

Was hoping to be a bit closer to playa del Carmen and the beach. Good for a "getaway" because a seven dollar taxi is necessary to go to activities. Off season means fewer amenities. Our pool bar was not open, an actual reason I chose this hotel, disappointing. Great housekeeping, better than average staff.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
2
Value:
3
Trip purpose:

Business

Money-saving tip: Not Applicable

Exchange money in the US before going. If there a way to be taken advantage of by exchange you will be subjected to it. Hotel staff know what the brochure says about the activity, little more.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Evedi
Business
Austin, Texas
Mar 21, 2011

The scoop

The hotel room was lovely with a nice kitchen and large refrigerator. The breakfast was very good and enjoyable. The golf course is beautiful as a back drop to the hotel. However, the hotel is not on a beach. It is a 15-20 minute walk to town, which isn't bad, but is a bit annoying if you are going 2x's a day to hit the beach and then have dinner later in the evening. If you want to play golf on the course, it is a 20 minute walk to the entrance of the club house in 80-100 degree weather. We were told that there was no pickup service even though the clubhouse was directly across the course from the hotel. For those people who choose to stay here I recommend renting a car or planning on hiring taxi services.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Time-saving tip: Short drive from hotel

If you rent a car and drive to the hotel, you will enter a gated community. Once inside the Playacar gated area, turn into an additional gated area called Pakal (with a big golf ball in the logo) and the hotel is at the end of this street.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Anonymous
Business
Napa CA
Jun 30, 2009

A home away from home.

The staff was extremely frendly and helpful. The decor of the hotel was a tradtional Mexican Hacienda,very warm and comfortable. We spent 14 nights there and it soon grew to feel like our home away from home. A short cab ride to 5th Ave and all of the fine restaurants of downtown Playa Del Carmen. A short walk to the golf course club house to play 18 holes on one of most beautiful courses you'll ever see. We recommend it highly.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Anonymous
Business
san Francisco
Feb 17, 2010

Not a 4 star

Need a car here. Nice facilities and secure. The Jacuzzi was broken and there were charges for the SPA so the only facility to use was the pool. Breakfast was repetitive and cold often. There were added charges for most things which is annoying, especially for late check outs. Had to ask for more towels and sheets a few times. Room was nice but small, dark and facing the hallway. This is not a 4 star hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: Short drive from hotel

La Tarraya in Plays has great, cheap seafood. Yaxche is awesome. There is also a great Italian place near Coco Bongo. Eat away from 5th Ave to save money and get similar or better quality.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
Martine. Super grandma
Business
Bracknell. England
Feb 25, 2014

Fantastic holiday for couples

Great time at this hotel it is nice and quiet in a very secure environment .ok people say that it is a little far from the beach ,it take about 15 minutes and it is a beautiful walk or you hire a bike from them and it's a 2 minutes ride to the beach which is a good exercise and they have special path for bikes.The hotel was very clean , the beds were perfect .if there was a problem in your room they dealt with it there and then ,they upgraded us Because the clim was not working well enough then the new room was just amazing .we have stayed in some of the best hotels in the area but we found this one the best because it was nice and quiet and yet very near playa del carmen town.we found our room always cleaned when we came back every day no matter what time we came back .In the hotels all inclusive you often find your room cleaned late when you come back or sometimes they turn your door sign to do not disturb so you are left with a room uncleaned So for us we really enjoyed our month holiday .we are ready to go back in about 3 months time

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Latino restaurant and Italian restaurant at Pakal entrance just a little stroll from the hotel

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
T Money
Business
Saltspring Island, Salt Spring Island, BC, Canada
Nov 28, 2011

Good relaxing getaway.

The hotel is situated in the middle of a championship golf course which was the prime reason for my vacation. The second reason was to have a quiet, relaxing stay away from the main party centers. There was an added bonus to the hotel being in a quiet area, the local wildlife also enjoyed it. There were Coati Mundi that visit in the evening with Gecko's and numerous types of birds singing their songs. Very cool. The only drawback, possibly due to the time I went, was no food or drink service after 3pm. I dealt with that without a problem thanks to the helpful front desk staff. Over-all, WONDERFUL!!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Visit the Tulum Ruins about 45mins. south. Exceptional!!!!

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
MBgill
Business
Montréal, QC, Canada
Jan 19, 2012

an oasis of peace

if you rent a car ,it cannot be better in playa del carmen. if you want to go at the beach it is 15 min walk . the birds are there all the time it is funny for pictures, it is at 200meter from xelha birds sanctuary and many kinds escape from there and live around the hotel for taxi to the beach it is $5. the breakfast was good and complete. they were all the time open to help us. it is the most secure place in playa del carmen because it is in a private park that you pass gates to enter . you can walk there alone even in the middle of the night.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
CassieSml
Business
Brooklyn, NY, USA
Jan 30, 2012

It's worth it!!!

First thing is to RENT a car as the location is not easy to find and the taxi fares are ridiculous because they know you are a tourist. The property is not breathtaking, but it's nice and comfy. If you are a crowd lover this isn't the place for you. Overall you will have a great stay at this hotel, the staff are friendly and will go beyond to make your stay as memorable as possible. AVOID 5th avenue because it's too expensive:-) but again it's up to your pocket. Room type:Ambassador suite ( i was on my honeymoon)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
2
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

go Visit Tulum on your own, don't pay $70 for excursions. Just take a bus going towards Tulum about $4 US the beach is gorgeous the water is crystal clear.

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