$50 Avg/night
Rate and special offer based on Check-in: Oct 22, 2014 Check-out: Oct 23, 2014

Eurostars Hacienda Vista Real - Playa del Carmen

3 stars
Paseo Xaman-HA, Ret. 3 Lotes 12 y 13, Villas Pakal, Playa Del Carmen, 77710
Hotel Overview
Reviewer score
3.9
out of 5
55 reviews
beautiful place

Awesome hotel and excellent customer service they go above and beyond. Couldn't ask for more. See full review

  • nancyc
  • Nov 9, 2013
Fantastic holiday for couples

Great time at this hotel it is nice and quiet in a very secure environment .ok people say that it... See full review

  • Martine. Super grandma
  • Feb 25, 2014
Hotel Eurostars Hacienda Vista Real Hotel has 77 rooms and suites with an incomparable view of the amazing golf course, which was designed by Robert Von Hague. All rooms and suites in this hotel are finely furnished and decorated. Each Suite offers Jacuzzi (under availability), central air conditioning, satellite TV and telephone. Finishing details tastefully combine wood, marble and granite, creating an irresistible atmosphere of tranquility and comfort.

We offer the following services:pool bar, Iguana Grill, wireless Internet access in lobby (complimentary),tours($) and activities ($), laundry ($).

Iguana Grill ($) open from 10:30am - 3:00pm serving snacks.

Hotel Map

20.618 -87.082
Area served
Family suites, honeymoon vacations, romantic escape, security, privacy, E.P. bases, golf course on site, Playa Del Carmen, Riviera Maya, Tulum, XCaret, Xplor Xel-Ha, Chetumal, Merida.
Nearby airports
Cancn International Airport (CUN): Approximate driving time is 60 minutes and distance is 30 miles
Area description
Located in the heart of the championship Playacar Golf course, Hacienda Vista Real Hotel combines a personalized petit hotel service with the magic of the historical places and the beauty of the Caribbean Sea just to give you an unforgettable vacation. If you are looking for luxury & comfort think in Hacienda Vista Real where dreams become to reality. Located between Cancun and Tulum, ask for our tours and visit the most beautiful places of the Riviera Maya.

Eurostars Hacienda Vista Real - Playa del Carmen Rooms

Royal Suite with Kitchen, Private Balcony
The Royal Suite (2 bedroom with capacity up to 5 persons + 1 Child), has two bedrooms, one with two double beds an one with a king size bed, complete bathroom, closet, central air conditioning, 24" TV, kitchen with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony. Ideal for groups of friends and families.
Ambassador Suite with Kitchen, Private Balcony
The Ambassador (1 bedroom suite with capacity up to 3 persons + 1 Child) is a one bedroom suite with two double beds, complete bathroom, closet, central air conditioning, 24" TV, kitchen equipped with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony with a beautiful view to the golf course. Ideal for families.
Luxury Studio
The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.
Super Saver
The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.

Amenities

  • Free buffet breakfast
  • Free internet in room
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Dining
Free buffet breakfast
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Doctor on call
Currency exchange
Internet
Free internet in room
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Public areas wheelchair accessible for disabled
Ramp access to buildings

Dining

Iguana Grill
This mexican grill offers a delicious mexican cuisine,quick meals such as sandwiches, hamburgers, all while enjoying live music during the evening. We serve breakfast and lunch. Room Service available.
Pool bar
Our pool bar is also offering an extensive selection of domestic and international drinks and cocktails. It also offers quick meals such as sandwiches, hamburgers and coffee.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (55)

Ratings and reviews for Eurostars Hacienda Vista Real - Playa del Carmen

Overall score

3.9 / 5
5.01.0
55 out of 55
Amenities:
3.5
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.1
Location:
3.6
Value:
4.1

85% would recommend to a friend.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

5
5.01.0
Andres the explorer
New York
Feb 27, 2013

Pleasant stay

Very good place to stay for your vacation if you are looking to get out of the crowded area and relax. Hotel started to get a little old, but has a beautiful architecural design, in a "Two gate" communiy, very safe.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Time-saving tip: Not Applicable

Place a little hard to find, ask for anyone in "Playacar" for Villas Pakal. The GPS doesn't show the private road.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

1
5.01.0
Wyoming Vacationer
Business
Casper, WY
May 11, 2012

Bad Staff, Must Read Review

First the bad, very bad. I stayed here for one night and woke up the next morning to find that my credit card information had been stolen and an $800+ purchase had been made. The only person I ever gave my card to was the front desk and they used the old card machine that makes the carbon copy. Within 30 minutes of checking in the purchase was made. I would advise anyone who stayed there recently to check their bank accounts. Now the good. The hotel was actually pretty nice overall and had a cool tropical feeling. It was a bit outdated, but that added to the atmosphere. The breakfast was also very good. The location was good, but was difficult to find (don't use google maps for this) You have to go through a gate next to a shopping center and then go to the end of the road and there's the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

2
5.01.0
lidia
Business
San Jose Costa Rica
Jan 31, 2012

Good Hotel

Only one proplem the Bar and Restaurant closed at 3 pm after that there was no place to eat or socialize

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

2
5.01.0
yolo traveller
Business
Toronto, Ontario
Jul 8, 2014

Could have been better...

Despite the mixed reviews I read for this hotel, I still booked it because I wanted to experience being in a different area that was close to town. Room was ok and clean, but smelled like mold upon entering. Bed was uncomfortable. The a/c would be cold at times, and then change temperature even though we did not touch it at all. Hotel would be so much better if the management improved on having more food/drinks availability, since the location is quite secluded and hotel does not serve food after 3pm. Breakfast is included, but I thought that it was nasty that the birds were picking on the exposed food and serving spoons. Location is nice, since it was not too far from playa del carmen, however hotel definitely needs to better their amenities for future customers and for a more comfortable stay.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Anonymous
Business
Calgary, AB.
May 10, 2009

Need a car for this place!

This is a very difficult location to get to. You do need to rent a car and even then, you need proper directions which are hard to find. Once you are there, you will find that you'll need other options for food as this place does not offer variety. Hacienda does have a beautiful spa that is free of charge for all the "wet" areas, which includes an outdoor pool on the roof of the building and another on the lower floor with jets.(We had to discover this on our own) They don't advertise this, but should, as it may appeal to others.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
1
Value:
3
Trip purpose:

Business

Shopping tip: Long walk from hotel

It ia a half an hour walk to fifth avenue.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
gmipt
Business
Westchester, NY, USA
Dec 25, 2011

not that bad

We felt we got what we paid for being the least expensive option in a secure playcar location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
3
Location:
2
Value:
3
Trip purpose:

Business

Dining tip: Long walk from hotel

rent a scooter if you dare and follow reveiws for meals

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Harkin Banks
Business
Lake Tahoe, United States
Feb 26, 2012

Good getaway

Great hotel for the price. Bed was a little stiff but comfortable. Plan on walking at least 15 minutes to town and activites.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
RunBikeSwim
Business
Colorado Springs
Feb 29, 2012

Hacienda Vista Real

This is a nice place and a bit out of the way. It is neither on the beach nor in the bustle of downtown Playa del Carmen. The walk into the start of the town is about 10-15 minutes and almost the same to the first public beach. Their pass to the central Indigo Beach and some beach loungers did not work, but it was not too much of a problem. The breakfast is okay, but a bit on the Mexican side of the offerings. It is nice that breakfast is served till 11:30AM so you can almost skip lunch. The pool is a bit small and kidney shaped so lap swimming is not a possiblity, but it was ideal for our 4 and 6-year old grandchildren. And if you golf, it is right on the course. If you stay here, do get an Internet map of its location. Driving down from the Cancun Airport, you need to understand how to get off 307 and into Playacar. It takes going past the place south, and then using a returno to come back to the Playacar entrance. Once in Playacar, the signage to get to the Vista Real is not all that clear and distinct. A map is a very useful thing. All in all, this is a reasonable mid-range place to stay in Playa del Carmen.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Money-saving tip: Not Applicable

We got roped into a vacation time share sales pitch at another hotel, The Reef. We picked up on this at a downtown kiosk. We did get "free" RT ferry tickets and a snorkeling trip for six on Cozumel, but the hassle was quite an arm-twisting experience. Proceed with caution.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Qwessy28
Business
St Paul, MN, USA
Mar 12, 2012

Great Hotel For The Value...

We were there March 1-11, 2012. The hotel is a smaller hotel located a 20-25min walk away from the beach through Playacar (a gated community that borders Playa Del Carmen). The neighborhood that its located in is extremely safe and our group walked everywhere. Taxi's were always available for US$7 if you wanted to get into town faster. Pool is ok and the available seating poolside filled up fast. But for the few days we spent at the hotel during the day this was fine. There is a free breakfast buffet everyday that offers good food. I wish they would've had the 5 gallon water coolers in each room. They did provide smaller bottles of water at no cost. Overall great experience for what we paid. The walk into/back from town being the only drawback.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Upgrade to the kitchen suite and get some simple supplies at the mini mart for some of your meals. Plus you get a full sized fridge for beverages.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
AndLinz
Business
Minneapolis, MN
Jan 30, 2013

Nice Hotel!

We were very satisfied with our stay at Vista Real,. Just a couple of issues, with the water pump and the door lock, but the staff has been very helpful and attentive both times.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
SAHU
Business
Kansas City
Mar 5, 2013

Great for a certain kind of guest

This hotel is peaceful and the rooms have lots of space. However, be prepared to be 20 minutes walking ($8 cab) from the main area of downtown and the beach. The most inconvenient issue is that there is no food or bar service after 3pm. You can order in pizza. If it is raining it is hard to get a cab and you must walk down a path to get to where the cabs pick you up.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

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