Eurostars Hacienda Vista Real - Playa del Carmen

We had a great experience at the Eurostar's Hacienda Vista Real! We were only there one night, and hated to leave. It was beautifully constructed like a restored Mayan ruin, with beautiful materials used in its construction. The shower was wonderful, the bed was very comfortable, the room was quite clean and the staff was friendly. If you are a golfer, this is a paradise for you as it sits on a lovely golf course. It doesn't have the ocean on site, but it's not far away. We enjoyed the pool, and it doesn't have a restaurant for dinner, but there are 3 just beyond the gates, and we did have a lovely buffet breakfast before we left that was right on-site and included.

Nice quiet place to stay.From the desk staff to the bar and restaurant to maids n maintanence, the help was very accomidating and Friendly.We would stay here again.

This hotel is very picturesque and well maintained. It would have been great, but in our room we could clearly hear the conversations of those in the next room (not to mention other less pleasant sounds). Then, in the morning, we were wakened by the loud clanking of dishes being tossed in tubs etc only to discover that we were directly above the kitchen area and the windows and doors to said kitchen were wide open. We heard it all, from talking to dishes breaking to carts banging the walls, all at 7:15 am.

We stayed a week and had a wonderful time. Never had any problems

We were very satisfied with our stay at Vista Real,. Just a couple of issues, with the water pump and the door lock, but the staff has been very helpful and attentive both times.

Hotel closed down at 3:00 PM - No Food - No Drinks - No Jacuzi ..... You need a car to go to and from the hotel. To hot & humid to walk 15 - 30 mins to town! The room (suite) was wonderful - full kitchen - nice dining room - large living room - two queen bed bedroom.

Booked online, mainly due to reviews which were probably under rated. Hotel was immaculately clean and well staffed with helpful knowledgeable people. The Breakfast Buffet was fabulous and added to the value of the stay. It is located in a gated community which adds to security, but is a nice walk to public beach or downtown Playa del Carmen. We had such a great experience that we extended our stay, then returned again before leaving Yucatan.

THE FAMILY WAS HAPPY AT THE HOTEL, THE STAFF SUPER.

We looked online to see how to get the best value for the price. For the most part, this hotel is a good value. The location was wonderful, close enough to walk to the beach and most of the downtown area. It is very private, safe, and quiet around the hotel. Also, it's not that far from popular tourist destinations such as Tulum, Cozumel, Coba, and Xcaret. We rented a car and drove ourselves around to the popular destinations, which was much cheaper than having to pay for a tour bus/guide. The hotel itself is nice...it has a swimming pool and the free breakfast buffet every morning is excellent with a very wide selection of food. The room was advertised as having a large TV in the living room, and the entertainment center was there, but there was no TV present--this was not a huge deal to us given the cable selection at the hotel is horribly lacking for english viewers (2 channels), but we weren't really there to watch television. However, I could see this being an issue for some visitors. The oven in our unit also did not work, which was disappointing given that we decided to purchase groceries for the trip. Also, small ants were a problem in the unit, particularly in the kitchen. These problems were reported to the front desk where no real effort made to resolve them over the course of our trip. The internet access was free. The staff was nice enough, however the language barrier became an issue at times. We do not recommend going to indigo beach, which is associated with the hotel. It is crowded and has many fishing boats docked on the shore which makes it unpleasant to swim. Also, it is a significant walk from the hotel, approximately 30 minutes. Instead, go to the dock that the Cozumel ferry leaves from, and walk down that beach heading north until you find a nice spot, it is all public beach and is much nicer than the hotel beach, with fewer people and no fishing boats to ruin your swim. Coba was our furthest destination, about an hour and 45 minutes away. Tulum was about 30 minutes away, and Xcaret was 15 minutes. Cancun airport is approximately 45 minutes from the hotel. Overall we had a great experience and we would recommend this hotel to anyone who doesn't mind a little walking.

Great hotel for the price. Bed was a little stiff but comfortable. Plan on walking at least 15 minutes to town and activites.