$66 Avg/night
Rate and special offer based on Check-in: Jun 4, 2015 Check-out: Jun 5, 2015

Eurostars Hacienda Vista Real - Playa del Carmen

3 stars
View map of Paseo Xaman-HA, Ret. 3 Lotes 12 y 13, Villas Pakal, Playa Del Carmen, 77710

Hotel Overview

Reviewer score
3.9
out of 5
57 reviews
Summer trip

Staff is amazing and very helpful. They go above and beyond to accommodate you. Hotel is very clean... See full review

  • Ern.519
  • Jan 15, 2015
Fantastic holiday for couples

Great time at this hotel it is nice and quiet in a very secure environment .ok people say that it... See full review

  • Martine. Super grandma
  • Feb 25, 2014
Hotel Eurostars Hacienda Vista Real Hotel has 77 rooms and suites with an incomparable view of the amazing golf course, which was designed by Robert Von Hague.
All rooms and suites in this hotel are finely furnished and decorated. Each Suite offers Jacuzzi (under availability), central air conditioning, satellite TV and telephone. Finishing details tastefully combine wood, marble and granite, creating an irresistible atmosphere of tranquility and comfort.

We offer the following services:pool bar, Iguana Grill, wireless Internet access in lobby (complimentary),tours($) and activities ($), laundry ($).

Iguana Grill ($) open from 10:30am - 3:00pm serving snacks.

3 Reasons to stay
  • Located in the beautiful Playa del Carmen
  • Tranquility
  • Comfort

  • Things to Do
  • Playa del Carmen Beach
  • La Quinta Avenida
  • Riviera Art Gallrery
  • Xplor Park
  • Xcaret Eco Park
  • Xel-Ha
  • Mamitas Beach Club

    Top hotels

    Eurostars Hacienda Vista Real - Playa del Carmen Rooms

    Royal Suite with Kitchen, Private Balcony
    The Royal Suite (2 bedroom with capacity up to 5 persons + 1 Child), has two bedrooms, one with two double beds an one with a king size bed, complete bathroom, closet, central air conditioning, 24" TV, kitchen with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony. Ideal for groups of friends and families.
    Ambassador Suite with Kitchen, Private Balcony
    The Ambassador (1 bedroom suite with capacity up to 3 persons + 1 Child) is a one bedroom suite with two double beds, complete bathroom, closet, central air conditioning, 24" TV, kitchen equipped with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony with a beautiful view to the golf course. Ideal for families.
    Luxury Studio
    The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.
    Super Saver
    The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.

    Amenities

    • Free buffet breakfast
    • Free internet in room
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Activities
    Outdoor pool
    Fitness center or spa
    Fitness Center
    Spa
    Golf
    Dining
    Free buffet breakfast
    Bar/Lounge
    Restaurant
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Doctor on call
    Currency exchange
    Internet
    Free internet in room
    Parking
    Free parking
    Accessibility
    Handicapped rooms/facilities
    Accessible facilities
    Wheel chair access
    Public areas wheelchair accessible for disabled
    Ramp access to buildings

    Dining

    Iguana Grill
    This mexican grill offers a delicious mexican cuisine,quick meals such as sandwiches, hamburgers, all while enjoying live music during the evening. We serve breakfast and lunch. Room Service available.
    Pool bar
    Our pool bar is also offering an extensive selection of domestic and international drinks and cocktails. It also offers quick meals such as sandwiches, hamburgers and coffee.

    Hotel Policies

    Check-in:
    3:00 PM
    Check-out:
    12:00 PM

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

    Ratings and reviews for Eurostars Hacienda Vista Real - Playa del Carmen

    Overall score

    3.9 / 5
    5.01.0
    57 out of 57
    Amenities:
    3.5
    Cleanliness:
    4.2
    Hotel staff:
    4.2
    Comfort:
    4.1
    Location:
    3.6
    Value:
    4.1

    84% would recommend to a friend.

    Sort by:
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    1
    5.01.0
    Wyoming Vacationer
    Business
    Casper, WY
    May 11, 2012

    Bad Staff, Must Read Review

    First the bad, very bad. I stayed here for one night and woke up the next morning to find that my credit card information had been stolen and an $800+ purchase had been made. The only person I ever gave my card to was the front desk and they used the old card machine that makes the carbon copy. Within 30 minutes of checking in the purchase was made. I would advise anyone who stayed there recently to check their bank accounts. Now the good. The hotel was actually pretty nice overall and had a cool tropical feeling. It was a bit outdated, but that added to the atmosphere. The breakfast was also very good. The location was good, but was difficult to find (don't use google maps for this) You have to go through a gate next to a shopping center and then go to the end of the road and there's the hotel.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    3
    Hotel staff:
    1
    Comfort:
    3
    Location:
    3
    Value:
    1
    Trip purpose:

    Business

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    2
    5.01.0
    lidia
    Business
    San Jose Costa Rica
    Jan 31, 2012

    Good Hotel

    Only one proplem the Bar and Restaurant closed at 3 pm after that there was no place to eat or socialize

    Hotel features (5 = best, 1 = worst):
    Amenities:
    2
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    2
    5.01.0
    yolo traveller
    Business
    Toronto, Ontario
    Jul 8, 2014

    Could have been better...

    Despite the mixed reviews I read for this hotel, I still booked it because I wanted to experience being in a different area that was close to town. Room was ok and clean, but smelled like mold upon entering. Bed was uncomfortable. The a/c would be cold at times, and then change temperature even though we did not touch it at all. Hotel would be so much better if the management improved on having more food/drinks availability, since the location is quite secluded and hotel does not serve food after 3pm. Breakfast is included, but I thought that it was nasty that the birds were picking on the exposed food and serving spoons. Location is nice, since it was not too far from playa del carmen, however hotel definitely needs to better their amenities for future customers and for a more comfortable stay.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    2
    Cleanliness:
    3
    Hotel staff:
    3
    Comfort:
    2
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    Anonymous
    Business
    Calgary, AB.
    May 10, 2009

    Need a car for this place!

    This is a very difficult location to get to. You do need to rent a car and even then, you need proper directions which are hard to find. Once you are there, you will find that you'll need other options for food as this place does not offer variety. Hacienda does have a beautiful spa that is free of charge for all the "wet" areas, which includes an outdoor pool on the roof of the building and another on the lower floor with jets.(We had to discover this on our own) They don't advertise this, but should, as it may appeal to others.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    3
    Hotel staff:
    3
    Comfort:
    3
    Location:
    1
    Value:
    3
    Trip purpose:

    Business

    Shopping tip: Long walk from hotel

    It ia a half an hour walk to fifth avenue.

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    gmipt
    Business
    Westchester, NY, USA
    Dec 25, 2011

    not that bad

    We felt we got what we paid for being the least expensive option in a secure playcar location.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    2
    Hotel staff:
    3
    Comfort:
    3
    Location:
    2
    Value:
    3
    Trip purpose:

    Business

    Dining tip: Long walk from hotel

    rent a scooter if you dare and follow reveiws for meals

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    Harkin Banks
    Business
    Lake Tahoe, United States
    Feb 26, 2012

    Good getaway

    Great hotel for the price. Bed was a little stiff but comfortable. Plan on walking at least 15 minutes to town and activites.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    3
    Comfort:
    3
    Location:
    3
    Value:
    4
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    RunBikeSwim
    Business
    Colorado Springs
    Feb 29, 2012

    Hacienda Vista Real

    This is a nice place and a bit out of the way. It is neither on the beach nor in the bustle of downtown Playa del Carmen. The walk into the start of the town is about 10-15 minutes and almost the same to the first public beach. Their pass to the central Indigo Beach and some beach loungers did not work, but it was not too much of a problem. The breakfast is okay, but a bit on the Mexican side of the offerings. It is nice that breakfast is served till 11:30AM so you can almost skip lunch. The pool is a bit small and kidney shaped so lap swimming is not a possiblity, but it was ideal for our 4 and 6-year old grandchildren. And if you golf, it is right on the course. If you stay here, do get an Internet map of its location. Driving down from the Cancun Airport, you need to understand how to get off 307 and into Playacar. It takes going past the place south, and then using a returno to come back to the Playacar entrance. Once in Playacar, the signage to get to the Vista Real is not all that clear and distinct. A map is a very useful thing. All in all, this is a reasonable mid-range place to stay in Playa del Carmen.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    4
    Location:
    3
    Value:
    3
    Trip purpose:

    Business

    Money-saving tip: Not Applicable

    We got roped into a vacation time share sales pitch at another hotel, The Reef. We picked up on this at a downtown kiosk. We did get "free" RT ferry tickets and a snorkeling trip for six on Cozumel, but the hassle was quite an arm-twisting experience. Proceed with caution.

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    Qwessy28
    Business
    St Paul, MN, USA
    Mar 12, 2012

    Great Hotel For The Value...

    We were there March 1-11, 2012. The hotel is a smaller hotel located a 20-25min walk away from the beach through Playacar (a gated community that borders Playa Del Carmen). The neighborhood that its located in is extremely safe and our group walked everywhere. Taxi's were always available for US$7 if you wanted to get into town faster. Pool is ok and the available seating poolside filled up fast. But for the few days we spent at the hotel during the day this was fine. There is a free breakfast buffet everyday that offers good food. I wish they would've had the 5 gallon water coolers in each room. They did provide smaller bottles of water at no cost. Overall great experience for what we paid. The walk into/back from town being the only drawback.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    4
    Location:
    3
    Value:
    4
    Trip purpose:

    Business

    Money-saving tip: Short walk from hotel

    Upgrade to the kitchen suite and get some simple supplies at the mini mart for some of your meals. Plus you get a full sized fridge for beverages.

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    AndLinz
    Business
    Minneapolis, MN
    Jan 30, 2013

    Nice Hotel!

    We were very satisfied with our stay at Vista Real,. Just a couple of issues, with the water pump and the door lock, but the staff has been very helpful and attentive both times.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    3
    Location:
    3
    Value:
    4
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    SAHU
    Business
    Kansas City
    Mar 5, 2013

    Great for a certain kind of guest

    This hotel is peaceful and the rooms have lots of space. However, be prepared to be 20 minutes walking ($8 cab) from the main area of downtown and the beach. The most inconvenient issue is that there is no food or bar service after 3pm. You can order in pizza. If it is raining it is hard to get a cab and you must walk down a path to get to where the cabs pick you up.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    1
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    5
    Location:
    3
    Value:
    5
    Trip purpose:

    Business

    Was this review helpful to you?
    Thank you for your feedback!
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