$66 Avg/night
Rate and special offer based on Check-in: Jun 4, 2015 Check-out: Jun 5, 2015

Eurostars Hacienda Vista Real - Playa del Carmen

3 stars
View map of Paseo Xaman-HA, Ret. 3 Lotes 12 y 13, Villas Pakal, Playa Del Carmen, 77710

Hotel Overview

Ratings and reviews for Eurostars Hacienda Vista Real - Playa del Carmen

Overall score

3.9 / 5
5.01.0
57 out of 57
Amenities:
3.5
Cleanliness:
4.2
Hotel staff:
4.2
Comfort:
4.1
Location:
3.6
Value:
4.1

84% would recommend to a friend.

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Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Evedi
Business
Austin, Texas
Mar 21, 2011

The scoop

The hotel room was lovely with a nice kitchen and large refrigerator. The breakfast was very good and enjoyable. The golf course is beautiful as a back drop to the hotel. However, the hotel is not on a beach. It is a 15-20 minute walk to town, which isn't bad, but is a bit annoying if you are going 2x's a day to hit the beach and then have dinner later in the evening. If you want to play golf on the course, it is a 20 minute walk to the entrance of the club house in 80-100 degree weather. We were told that there was no pickup service even though the clubhouse was directly across the course from the hotel. For those people who choose to stay here I recommend renting a car or planning on hiring taxi services.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Time-saving tip: Short drive from hotel

If you rent a car and drive to the hotel, you will enter a gated community. Once inside the Playacar gated area, turn into an additional gated area called Pakal (with a big golf ball in the logo) and the hotel is at the end of this street.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
jack no job
Business
autin texas
Mar 10, 2011

Playa Trip

Hotel was nice food was ok it was very pretty there and relaxing would stay again

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
New York City
Dec 31, 2010

Good all around hotel

Clean rooms, friendly personnel and good breakfast. need to rent car or have taxis take you to playa del carmen. I can recommend this hotel. could do with a bar or a restaurant (offers nothing other than b/fast, really)

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Money-saving tip: Long walk from hotel

dont buy at the first souvenir shop

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Scottsdale, AZ
Dec 9, 2010

Nice Find

The hotel is away from the main beach area and is located in the an adjacent neighborhood. It is about 10-15min very pleasant, beautiful, and safe walk into the center of town (the neighborhood seemed like the beverly hills of playa del carmen). You feel like you are walking into a mayan temple when you get there. The pool and breakfast area overlooks the lake of the local golf course. The staff was very friendly and accommodating. The only drawbacks had to do with us being there during the off season. As such, the spa, jacuzzi, and restaurant were closed. They did have a great breakfast buffet included in the room price and the room had a jacuzzi tub which more than made up for the one being closed. They were also doing maintenance and repairs on several areas but it never interfered with our stay. They have an affiliation granting you free entry to the playa indigo beach club in the center of town where you can lounge and have drinks on the sand. Overall we enjoyed our stay and would love to come back here to see what it's like during the regular season.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

5
5.01.0
Anonymous
Business
Bellingham MA
Dec 1, 2010

Playa Del Carmen Dive & Explore Nov 2010

Hacienda Vista Real is outstanding. Interesting location in Playacar. Great staff. Rooms were perfect. Breakfast was complete. Playa has everything. Restaurants. Shopping. Diving. Snorkeling. And a good place to set off from to explore Mexico.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Do not be afraid to rent a "cheap" car and drive here and there.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

5
5.01.0
Anonymous
Business
Carolina, PR
Oct 20, 2010

Fantastic Getaway

Great Hotel! Everything was sooo clean, nice, put together! The hotel staff was great! The pool was beautiful and the breakfast was delicious! And if you wanted to have something to eat and the restaurant was already close, they had a list of restaurants that they call and bring the food to the hotel. It couldn't get any better!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short drive from hotel

5ta Avenida (on of the best shopping "places" in Playa del Carmen) was really close to the hotel. You can either take a long walk or a short drive.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
EllieManlius
Business
Manlius, NY
Mar 17, 2010

Lovely Place

Wonderful experiences with this resort. Would recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

The Nearby Xamen-Ha Bird Sanctuary was wonderful. $ 22 admission price per person well worth it for bird lovers.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Milwaukee, Wisconsin, USA
Feb 22, 2010

Hacienda Vista Real Resort & Spa

The hotel was very attractive and, since I enjoy walking, I liked the fact that it was somewhat out of the way in a park-like setting surrounded by villas and golf courses. If you find all inclusive resorts too artificial and confining and their promise of all you can eat and drink appealing to the crowd that overdoes both and shows it, Hacienda Vista Real is a nice alternative. I single female, I found the surroundings safe and never hesitated walking alone back to the hotel fairly late at night. Hacienda is not on a beach, nor does it have its own beach club, but for a fee you can use one belonging to a sister property. A free alternative is public beach in Playa Del Carmen with a wide expanse of white sand kept clean. There are numerous eating establishments in Playa Del Carmen from fast food, to wholesome natural food, to quite sophisticated fusion cuisine. I found the hotel staff to be pretty good, not overly friendly, but accommodating and efficient. I was particularly impressed by the honesty of the hotel restaurant staff. One morning I left behind a small fabric purse containing equivalent of about $30.00 and did not realize it until midday. I went back hoping to find the purse if not the contents, was immediately approached by the head waiter and received back my purse with everything intact. Hotel offered breakfast bar that was better than free continental breakfast you can find at most US hotels, but nowhere as good as in European hotels. People staying at the hotel included Americans, Canadians, Brits, Dutch, Germans and Latin Americans.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Long walk from hotel

Some very good restaurants in Playa Del Carmen: Aqua, Everything Natural

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

4
5.01.0
Anonymous
Business
Seattle, WA
Feb 19, 2010

Nice, private Hotel/Resort

We stayed by the pool, went to town often(5 minute cab ride, 25 minute walk), took the ferry to Cozumel to snorkle. Service was friendly and good. [...] a good hotel we would recommend to others.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Shopping tip: Short drive from hotel

Town was 5 minute cab ride and 25 minute walk to main part of town where all shopping and restauarants were on Cinqo street.

Review of Eurostars Hacienda Vista Real - Playa del Carmen

Reviewer score

3
5.01.0
Anonymous
Business
san Francisco
Feb 17, 2010

Not a 4 star

Need a car here. Nice facilities and secure. The Jacuzzi was broken and there were charges for the SPA so the only facility to use was the pool. Breakfast was repetitive and cold often. There were added charges for most things which is annoying, especially for late check outs. Had to ask for more towels and sheets a few times. Room was nice but small, dark and facing the hallway. This is not a 4 star hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: Short drive from hotel

La Tarraya in Plays has great, cheap seafood. Yaxche is awesome. There is also a great Italian place near Coco Bongo. Eat away from 5th Ave to save money and get similar or better quality.

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