Eurostars Hacienda Vista Real - Playa del Carmen

3 stars
View map of Paseo Xaman-HA, Ret. 3 Lotes 12 y 13, Villas Pakal, Playa Del Carmen, 77710

Hotel Overview

Reviewer score
3.9
out of 5
48 reviews
Summer trip

Staff is amazing and very helpful. They go above and beyond to accommodate you. Hotel is very clean... See full review

  • Ern.519
  • Jan 15, 2015
Great Hotel

I really enjoyed the stay quiet room clean . The only bad thing was that the drain in the bathroom... See full review

  • marcela r.
  • Aug 21, 2015
Hotel Eurostars Hacienda Vista Real Hotel has 77 rooms and suites with an incomparable view of the amazing golf course, which was designed by Robert Von Hague.
All rooms and suites in this hotel are finely furnished and decorated. Each Suite offers Jacuzzi (under availability), central air conditioning, satellite TV and telephone. Finishing details tastefully combine wood, marble and granite, creating an irresistible atmosphere of tranquility and comfort.

We offer the following services:pool bar, Iguana Grill, wireless Internet access in lobby (complimentary),tours($) and activities ($), laundry ($).

Iguana Grill ($) open from 10:30am - 3:00pm serving snacks.

3 Reasons to stay
  • Located in the beautiful Playa del Carmen
  • Tranquility
  • Comfort

  • Things to Do
  • Playa del Carmen Beach
  • La Quinta Avenida
  • Riviera Art Gallrery
  • Xplor Park
  • Xcaret Eco Park
  • Xel-Ha
  • Mamitas Beach Club
  • Eurostars Hacienda Vista Real - Playa del Carmen Rooms

    Royal Suite with Kitchen, Private Balcony
    The Royal Suite (2 bedroom with capacity up to 5 persons + 1 Child), has two bedrooms, one with two double beds an one with a king size bed, complete bathroom, closet, central air conditioning, 24" TV, kitchen with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony. Ideal for groups of friends and families.
    Ambassador Suite with Kitchen, Private Balcony
    The Ambassador (1 bedroom suite with capacity up to 3 persons + 1 Child) is a one bedroom suite with two double beds, complete bathroom, closet, central air conditioning, 24" TV, kitchen equipped with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony with a beautiful view to the golf course. Ideal for families.
    Luxury Studio
    The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.
    Super Saver
    The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.

    Amenities

    • Free buffet breakfast
    • Free internet in room
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Activities
    Outdoor pool
    Fitness center or spa
    Fitness Center
    Spa
    Golf
    Dining
    Free buffet breakfast
    Bar/Lounge
    Restaurant
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Doctor on call
    Currency exchange
    Internet
    Free internet in room
    Parking
    Free parking
    Accessibility
    Accessible Rooms/Facilities
    Accessible facilities
    Wheel chair access
    Public areas wheelchair accessible for disabled
    Ramp access to buildings

    Hotel Map

    20.6145 -87.0865
    Area served
    Family suites, honeymoon vacations, romantic escape, security, privacy, E.P. bases, golf course on site, Playa Del Carmen, Riviera Maya, Tulum, XCaret, Xplor Xel-Ha, Chetumal, Merida.
    Nearby airports
    Cancn International Airport (CUN): Approximate driving time is 60 minutes and distance is 30 miles
    Area description
    Located in the heart of the championship Playacar Golf course, Hacienda Vista Real Hotel combines a personalized petit hotel service with the magic of the historical places and the beauty of the Caribbean Sea just to give you an unforgettable vacation. If you are looking for luxury & comfort think in Hacienda Vista Real where dreams become to reality. Located between Cancun and Tulum, ask for our tours and visit the most beautiful places of the Riviera Maya.

    Dining

    Iguana Grill
    This mexican grill offers a delicious mexican cuisine,quick meals such as sandwiches, hamburgers, all while enjoying live music during the evening. We serve breakfast and lunch. Room Service available.
    Pool bar
    Our pool bar is also offering an extensive selection of domestic and international drinks and cocktails. It also offers quick meals such as sandwiches, hamburgers and coffee.

    Hotel Policies

    Check-in:
    3:00 PM
    Check-out:
    12:00 PM

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (48)

    Ratings and reviews for Eurostars Hacienda Vista Real - Playa del Carmen

    Overall score

    3.9 / 5
    5.01.0
    48 out of 48
    Amenities:
    3.5
    Cleanliness:
    4.3
    Hotel staff:
    4.3
    Comfort:
    4.1
    Location:
    3.7
    Value:
    4.2

    85% would recommend to a friend.

    Sort by:
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    5
    5.01.0
    Anonymous
    Couples
    Mexico City
    Apr 13, 2011

    Best kept secret in Playa del Carmen

    Incredible rooms and suites. Wonderful staff and attention especially from Hotel Manager [...]. I wouldn't stay anywhere else in Playa del Carmen and wish to go back to this hotel for many years to come! We spent the second week of our honeymoon here and could not have picked a better location. Rooms are quiet, peaceful, relaxing, magestic! Thank you also to [...] for making our stay unforgettable!!!!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Couples

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Couples
    Chambly,Quebec,Canada
    Apr 7, 2011

    Secret hideway

    Surprising cosy hotel, for whom who like A quiet hideway. Not 5 star rooms but enough to be comfortable, view of the golf, and almost a jungle, with so many birds and nice surrounding. Personnal is very friendly and will do everything they could to help you. WE walk everyday to the beach club(about half an hour) and back at night.This was our exercice of the day. At night we took a taxi to go out on the main street for a nice dinner. Real vacation whitout the fuss and noise of Playa Del Carmen. We recommend it to people who prefer the walk to the noise (or you can rent a bike, car or taxi )

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    4
    Comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Couples

    Time-saving tip: Long walk from hotel

    If you are not afraid of long walk , this is the place to be

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    5
    5.01.0
    Anonymous
    Family
    Spencer, OH
    Apr 5, 2011

    Fantastic!

    This is the perfect place to enjoy a relaxing time. We absolutely loved it. The hotel is extremely luxurious in a rustic-mexican way. Do not miss going to "los Cenotes" and, if you can, catch a sailing boat, enjoy a sea you'll wont find anywhere else! The hotel's breakfast is very complete and you can also enjoy it inside the pool benches. We went in March-April. I heard that from May till August the heat is terrible. The only bad part is that you need a car to go to the beach, or walk more than a half hour going and another coming back, under the sun, with your towels and everything is not that fun... Perfect for a family meeting.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    3
    Value:
    5
    Trip purpose:

    Family

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    Evedi
    Friends
    Austin, Texas
    Mar 21, 2011

    The scoop

    The hotel room was lovely with a nice kitchen and large refrigerator. The breakfast was very good and enjoyable. The golf course is beautiful as a back drop to the hotel. However, the hotel is not on a beach. It is a 15-20 minute walk to town, which isn't bad, but is a bit annoying if you are going 2x's a day to hit the beach and then have dinner later in the evening. If you want to play golf on the course, it is a 20 minute walk to the entrance of the club house in 80-100 degree weather. We were told that there was no pickup service even though the clubhouse was directly across the course from the hotel. For those people who choose to stay here I recommend renting a car or planning on hiring taxi services.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    3
    Comfort:
    4
    Location:
    3
    Value:
    4
    Trip purpose:

    Friends

    Time-saving tip: Short drive from hotel

    If you rent a car and drive to the hotel, you will enter a gated community. Once inside the Playacar gated area, turn into an additional gated area called Pakal (with a big golf ball in the logo) and the hotel is at the end of this street.

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    jack no job
    Couples
    autin texas
    Mar 10, 2011

    Playa Trip

    Hotel was nice food was ok it was very pretty there and relaxing would stay again

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    4
    Location:
    3
    Value:
    4
    Trip purpose:

    Couples

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Family
    New York City
    Dec 31, 2010

    Good all around hotel

    Clean rooms, friendly personnel and good breakfast. need to rent car or have taxis take you to playa del carmen. I can recommend this hotel. could do with a bar or a restaurant (offers nothing other than b/fast, really)

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    4
    Location:
    3
    Value:
    3
    Trip purpose:

    Family

    Money-saving tip: Long walk from hotel

    dont buy at the first souvenir shop

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Couples
    Scottsdale, AZ
    Dec 9, 2010

    Nice Find

    The hotel is away from the main beach area and is located in the an adjacent neighborhood. It is about 10-15min very pleasant, beautiful, and safe walk into the center of town (the neighborhood seemed like the beverly hills of playa del carmen). You feel like you are walking into a mayan temple when you get there. The pool and breakfast area overlooks the lake of the local golf course. The staff was very friendly and accommodating. The only drawbacks had to do with us being there during the off season. As such, the spa, jacuzzi, and restaurant were closed. They did have a great breakfast buffet included in the room price and the room had a jacuzzi tub which more than made up for the one being closed. They were also doing maintenance and repairs on several areas but it never interfered with our stay. They have an affiliation granting you free entry to the playa indigo beach club in the center of town where you can lounge and have drinks on the sand. Overall we enjoyed our stay and would love to come back here to see what it's like during the regular season.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    4
    Location:
    4
    Value:
    4
    Trip purpose:

    Couples

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    5
    5.01.0
    Anonymous
    Friends
    Bellingham MA
    Dec 1, 2010

    Playa Del Carmen Dive & Explore Nov 2010

    Hacienda Vista Real is outstanding. Interesting location in Playacar. Great staff. Rooms were perfect. Breakfast was complete. Playa has everything. Restaurants. Shopping. Diving. Snorkeling. And a good place to set off from to explore Mexico.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    3
    Value:
    4
    Trip purpose:

    Friends

    Sightseeing tip: Short drive from hotel

    Do not be afraid to rent a "cheap" car and drive here and there.

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    5
    5.01.0
    Anonymous
    Couples
    Carolina, PR
    Oct 20, 2010

    Fantastic Getaway

    Great Hotel! Everything was sooo clean, nice, put together! The hotel staff was great! The pool was beautiful and the breakfast was delicious! And if you wanted to have something to eat and the restaurant was already close, they had a list of restaurants that they call and bring the food to the hotel. It couldn't get any better!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Couples

    Shopping tip: Short drive from hotel

    5ta Avenida (on of the best shopping "places" in Playa del Carmen) was really close to the hotel. You can either take a long walk or a short drive.

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    EllieManlius
    Couples
    Manlius, NY
    Mar 17, 2010

    Lovely Place

    Wonderful experiences with this resort. Would recommend.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    4
    Location:
    4
    Value:
    5
    Trip purpose:

    Couples

    Sightseeing tip: Short drive from hotel

    The Nearby Xamen-Ha Bird Sanctuary was wonderful. $ 22 admission price per person well worth it for bird lovers.

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