Eurostars Hacienda Vista Real - Playa del Carmen

3 stars
View map of Paseo Xaman-HA, Ret. 3 Lotes 12 y 13, Villas Pakal, Playa Del Carmen, 77710

Hotel Overview

3.9/5

Overall score

86%

Would recommend

Amenities:
3.5
Cleanliness:
4.2
Hotel staff:
4.3
Comfort:
4.1
Location:
3.6
Value:
4.1
Hotel Eurostars Hacienda Vista Real Hotel has 77 rooms and suites with an incomparable view of the amazing golf course, which was designed by Robert Von Hague.
All rooms and suites in this hotel are finely furnished and decorated. Each Suite offers Jacuzzi (under availability), central air conditioning, satellite TV and telephone. Finishing details tastefully combine wood, marble and granite, creating an irresistible atmosphere of tranquility and comfort.

We offer the following services:pool bar, Iguana Grill, wireless Internet access in lobby (complimentary),tours($) and activities ($), laundry ($).

Iguana Grill ($) open from 10:30am - 3:00pm serving snacks.

3 Reasons to stay
  • Located in the beautiful Playa del Carmen
  • Tranquility
  • Comfort

  • Things to Do
  • Playa del Carmen Beach
  • La Quinta Avenida
  • Riviera Art Gallrery
  • Xplor Park
  • Xcaret Eco Park
  • Xel-Ha
  • Mamitas Beach Club
  • Eurostars Hacienda Vista Real - Playa del Carmen Rooms

    Royal Suite with Kitchen, Private Balcony
    The Royal Suite (2 bedroom with capacity up to 5 persons + 1 Child), has two bedrooms, one with two double beds an one with a king size bed, complete bathroom, closet, central air conditioning, 24" TV, kitchen with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony. Ideal for groups of friends and families.
    Ambassador Suite with Kitchen, Private Balcony
    The Ambassador (1 bedroom suite with capacity up to 3 persons + 1 Child) is a one bedroom suite with two double beds, complete bathroom, closet, central air conditioning, 24" TV, kitchen equipped with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony with a beautiful view to the golf course. Ideal for families.
    Luxury Studio
    The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.
    Super Saver
    The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.

    Amenities

    • Free buffet breakfast
    • Free internet in room
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Activities
    Outdoor pool
    Fitness center or spa
    Fitness Center
    Spa
    Golf
    Dining
    Free buffet breakfast
    Bar/Lounge
    Restaurant
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Doctor on call
    Currency exchange
    Internet
    Free internet in room
    Parking
    Free parking
    Accessibility
    Handicapped rooms/facilities
    Accessible facilities
    Wheel chair access
    Public areas wheelchair accessible for disabled
    Ramp access to buildings

    Hotel Map

    20.618 -87.082
    Area served
    Family suites, honeymoon vacations, romantic escape, security, privacy, E.P. bases, golf course on site, Playa Del Carmen, Riviera Maya, Tulum, XCaret, Xplor Xel-Ha, Chetumal, Merida.
    Nearby airports
    Cancn International Airport (CUN): Approximate driving time is 60 minutes and distance is 30 miles
    Area description
    Located in the heart of the championship Playacar Golf course, Hacienda Vista Real Hotel combines a personalized petit hotel service with the magic of the historical places and the beauty of the Caribbean Sea just to give you an unforgettable vacation. If you are looking for luxury & comfort think in Hacienda Vista Real where dreams become to reality. Located between Cancun and Tulum, ask for our tours and visit the most beautiful places of the Riviera Maya.

    Dining

    Iguana Grill
    This mexican grill offers a delicious mexican cuisine,quick meals such as sandwiches, hamburgers, all while enjoying live music during the evening. We serve breakfast and lunch. Room Service available.
    Pool bar
    Our pool bar is also offering an extensive selection of domestic and international drinks and cocktails. It also offers quick meals such as sandwiches, hamburgers and coffee.

    Hotel Policies

    Check-in:
    3:00 PM
    Check-out:
    12:00 PM

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (56)

    Ratings and reviews for Eurostars Hacienda Vista Real - Playa del Carmen

    Overall score

    3.9 / 5
    5.01.0
    56 out of 56
    Amenities:
    3.5
    Cleanliness:
    4.2
    Hotel staff:
    4.3
    Comfort:
    4.1
    Location:
    3.6
    Value:
    4.1

    86% would recommend to a friend.

    Sort by:
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    KR D
    Business
    Idaho Springs, CO
    Mar 5, 2013

    Noise noise noise!

    This hotel is very picturesque and well maintained. It would have been great, but in our room we could clearly hear the conversations of those in the next room (not to mention other less pleasant sounds). Then, in the morning, we were wakened by the loud clanking of dishes being tossed in tubs etc only to discover that we were directly above the kitchen area and the windows and doors to said kitchen were wide open. We heard it all, from talking to dishes breaking to carts banging the walls, all at 7:15 am.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    2
    Location:
    4
    Value:
    2
    Trip purpose:

    Business

    Time-saving tip: Not Applicable

    Stay on hiway 307 and go past the actual town of playa Del Carmen and use the returno. We had a heck of a time finding the place.

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    5
    5.01.0
    Andres the explorer
    Business
    New York
    Feb 27, 2013

    Pleasant stay

    Very good place to stay for your vacation if you are looking to get out of the crowded area and relax. Hotel started to get a little old, but has a beautiful architecural design, in a "Two gate" communiy, very safe.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    5
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

    Time-saving tip: Not Applicable

    Place a little hard to find, ask for anyone in "Playacar" for Villas Pakal. The GPS doesn't show the private road.

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    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    ellerob
    Business
    Lisbon, CT
    Feb 25, 2013

    Nice stay

    We stayed a week and had a wonderful time. Never had any problems

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    4
    Comfort:
    3
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    AndLinz
    Business
    Minneapolis, MN
    Jan 30, 2013

    Nice Hotel!

    We were very satisfied with our stay at Vista Real,. Just a couple of issues, with the water pump and the door lock, but the staff has been very helpful and attentive both times.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    4
    Hotel staff:
    5
    Comfort:
    3
    Location:
    3
    Value:
    4
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    BobMary
    Business
    Montreal QC Canada
    Jun 18, 2012

    Quiet Location

    Hotel closed down at 3:00 PM - No Food - No Drinks - No Jacuzi ..... You need a car to go to and from the hotel. To hot & humid to walk 15 - 30 mins to town! The room (suite) was wonderful - full kitchen - nice dining room - large living room - two queen bed bedroom.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    1
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    4
    Location:
    2
    Value:
    3
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    5
    5.01.0
    Stevie V
    Business
    Hyannis, Massachusetts
    May 21, 2012

    Great Hotel, Great Experience

    Booked online, mainly due to reviews which were probably under rated. Hotel was immaculately clean and well staffed with helpful knowledgeable people. The Breakfast Buffet was fabulous and added to the value of the stay. It is located in a gated community which adds to security, but is a nice walk to public beach or downtown Playa del Carmen. We had such a great experience that we extended our stay, then returned again before leaving Yucatan.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

    Money-saving tip: In Hotel

    Book online for cheaper rate plus it is paid for in US$ so you don't get foreign transaction fee on credit card if paid hotel directly.

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    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    RVR TRAVELERS
    Business
    MIAMI, FL
    May 17, 2012

    the family

    the family had lots uf fun, the service fantastic and fun

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    3
    Location:
    3
    Value:
    3
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    RVR TRAVELERS
    Business
    MIAMI, FL
    May 14, 2012

    GREAT PLACE

    THE FAMILY WAS HAPPY AT THE HOTEL, THE STAFF SUPER.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    3
    Hotel staff:
    4
    Comfort:
    3
    Location:
    3
    Value:
    4
    Trip purpose:

    Business

    Was this review helpful to you?
    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    skipper999
    Business
    On the road
    May 12, 2012

    breakfast with the birds

    Beautiful rooms and lobby. Hotel was very dead as the season was just ending--things were so slow that the bar and restaurant closed mid-afternoon. Eight minute walk to a couple of very small restaurants. Half hour walk to town. Breakfast was served outside and the birds would land on the serving table to nibble scraps of food from the serving spoons. These are the same birds that scoop insects out of the pool all day. I saw one leave a deposit on the plate that the spoon rested upon. Staff seemed totally unconcerned about this arrangement.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    4
    Comfort:
    5
    Location:
    3
    Value:
    4
    Trip purpose:

    Business

    Time-saving tip: Short walk from hotel

    The hotel is within a gated area so taxis don't come there unless called (15-20 minute wait). Walk 8 minutes to the gate and a taxi will come by within a few seconds.

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    Thank you for your feedback!
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    1
    5.01.0
    Wyoming Vacationer
    Business
    Casper, WY
    May 11, 2012

    Bad Staff, Must Read Review

    First the bad, very bad. I stayed here for one night and woke up the next morning to find that my credit card information had been stolen and an $800+ purchase had been made. The only person I ever gave my card to was the front desk and they used the old card machine that makes the carbon copy. Within 30 minutes of checking in the purchase was made. I would advise anyone who stayed there recently to check their bank accounts. Now the good. The hotel was actually pretty nice overall and had a cool tropical feeling. It was a bit outdated, but that added to the atmosphere. The breakfast was also very good. The location was good, but was difficult to find (don't use google maps for this) You have to go through a gate next to a shopping center and then go to the end of the road and there's the hotel.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    3
    Hotel staff:
    1
    Comfort:
    3
    Location:
    3
    Value:
    1
    Trip purpose:

    Business

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    Thank you for your feedback!
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