Eurostars Hacienda Vista Real - Playa del Carmen

3 stars
View map of Paseo Xaman-HA, Ret. 3 Lotes 12 y 13, Villas Pakal, Playa Del Carmen, 77710

Hotel Overview

Reviewer score
3.9
out of 5
48 reviews
Summer trip

Staff is amazing and very helpful. They go above and beyond to accommodate you. Hotel is very clean... See full review

  • Ern.519
  • Jan 15, 2015
Great Hotel

I really enjoyed the stay quiet room clean . The only bad thing was that the drain in the bathroom... See full review

  • marcela r.
  • Aug 21, 2015
Hotel Eurostars Hacienda Vista Real Hotel has 77 rooms and suites with an incomparable view of the amazing golf course, which was designed by Robert Von Hague.
All rooms and suites in this hotel are finely furnished and decorated. Each Suite offers Jacuzzi (under availability), central air conditioning, satellite TV and telephone. Finishing details tastefully combine wood, marble and granite, creating an irresistible atmosphere of tranquility and comfort.

We offer the following services:pool bar, Iguana Grill, wireless Internet access in lobby (complimentary),tours($) and activities ($), laundry ($).

Iguana Grill ($) open from 10:30am - 3:00pm serving snacks.

3 Reasons to stay
  • Located in the beautiful Playa del Carmen
  • Tranquility
  • Comfort

  • Things to Do
  • Playa del Carmen Beach
  • La Quinta Avenida
  • Riviera Art Gallrery
  • Xplor Park
  • Xcaret Eco Park
  • Xel-Ha
  • Mamitas Beach Club
  • Eurostars Hacienda Vista Real - Playa del Carmen Rooms

    Royal Suite with Kitchen, Private Balcony
    The Royal Suite (2 bedroom with capacity up to 5 persons + 1 Child), has two bedrooms, one with two double beds an one with a king size bed, complete bathroom, closet, central air conditioning, 24" TV, kitchen with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony. Ideal for groups of friends and families.
    Ambassador Suite with Kitchen, Private Balcony
    The Ambassador (1 bedroom suite with capacity up to 3 persons + 1 Child) is a one bedroom suite with two double beds, complete bathroom, closet, central air conditioning, 24" TV, kitchen equipped with refrigerator, microwave, gas stove, the living room has leather sofas, 34" TV, and balcony with a beautiful view to the golf course. Ideal for families.
    Luxury Studio
    The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.
    Super Saver
    The Studio has a king size bed or double bed complete bathroom, closet, central air conditioning, ($) Minibar and 24" TV. Interior view.

    Amenities

    • Free buffet breakfast
    • Free internet in room
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Activities
    Outdoor pool
    Fitness center or spa
    Fitness Center
    Spa
    Golf
    Dining
    Free buffet breakfast
    Bar/Lounge
    Restaurant
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Doctor on call
    Currency exchange
    Internet
    Free internet in room
    Parking
    Free parking
    Accessibility
    Accessible Rooms/Facilities
    Accessible facilities
    Wheel chair access
    Public areas wheelchair accessible for disabled
    Ramp access to buildings

    Hotel Map

    20.6145 -87.0865
    Area served
    Family suites, honeymoon vacations, romantic escape, security, privacy, E.P. bases, golf course on site, Playa Del Carmen, Riviera Maya, Tulum, XCaret, Xplor Xel-Ha, Chetumal, Merida.
    Nearby airports
    Cancn International Airport (CUN): Approximate driving time is 60 minutes and distance is 30 miles
    Area description
    Located in the heart of the championship Playacar Golf course, Hacienda Vista Real Hotel combines a personalized petit hotel service with the magic of the historical places and the beauty of the Caribbean Sea just to give you an unforgettable vacation. If you are looking for luxury & comfort think in Hacienda Vista Real where dreams become to reality. Located between Cancun and Tulum, ask for our tours and visit the most beautiful places of the Riviera Maya.

    Dining

    Iguana Grill
    This mexican grill offers a delicious mexican cuisine,quick meals such as sandwiches, hamburgers, all while enjoying live music during the evening. We serve breakfast and lunch. Room Service available.
    Pool bar
    Our pool bar is also offering an extensive selection of domestic and international drinks and cocktails. It also offers quick meals such as sandwiches, hamburgers and coffee.

    Hotel Policies

    Check-in:
    3:00 PM
    Check-out:
    12:00 PM

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (48)

    Ratings and reviews for Eurostars Hacienda Vista Real - Playa del Carmen

    Overall score

    3.9 / 5
    5.01.0
    48 out of 48
    Amenities:
    3.5
    Cleanliness:
    4.3
    Hotel staff:
    4.3
    Comfort:
    4.1
    Location:
    3.7
    Value:
    4.2

    85% would recommend to a friend.

    Sort by:
    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    marcela r.
    Family
    N/A
    Aug 21, 2015

    Great Hotel

    I really enjoyed the stay quiet room clean . The only bad thing was that the drain in the bathroom didn't work well had to wait to take showers staff is great

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    4
    Location:
    4
    Value:
    5
    Trip purpose:

    Family

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    5
    5.01.0
    Ern.519
    Couples
    Chicago
    Jan 15, 2015

    Summer trip

    Staff is amazing and very helpful. They go above and beyond to accommodate you. Hotel is very clean and gorgeous at night. In a very secure private guarded neighborhood. Cleaning crew are superb and do a great job cleaning, very professional and honest. I have been here multiple times and would recommend it to anyone. It is a bit further out but worth the walk.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    4
    Value:
    5
    Trip purpose:

    Couples

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    2
    5.01.0
    yolo traveller
    Couples
    Toronto, Ontario
    Jul 8, 2014

    Could have been better...

    Despite the mixed reviews I read for this hotel, I still booked it because I wanted to experience being in a different area that was close to town. Room was ok and clean, but smelled like mold upon entering. Bed was uncomfortable. The a/c would be cold at times, and then change temperature even though we did not touch it at all. Hotel would be so much better if the management improved on having more food/drinks availability, since the location is quite secluded and hotel does not serve food after 3pm. Breakfast is included, but I thought that it was nasty that the birds were picking on the exposed food and serving spoons. Location is nice, since it was not too far from playa del carmen, however hotel definitely needs to better their amenities for future customers and for a more comfortable stay.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    2
    Cleanliness:
    3
    Hotel staff:
    3
    Comfort:
    2
    Location:
    4
    Value:
    4
    Trip purpose:

    Couples

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Martine. Super grandma
    Couples
    Bracknell. England
    Feb 25, 2014

    Fantastic holiday for couples

    Great time at this hotel it is nice and quiet in a very secure environment .ok people say that it is a little far from the beach ,it take about 15 minutes and it is a beautiful walk or you hire a bike from them and it's a 2 minutes ride to the beach which is a good exercise and they have special path for bikes.The hotel was very clean , the beds were perfect .if there was a problem in your room they dealt with it there and then ,they upgraded us Because the clim was not working well enough then the new room was just amazing .we have stayed in some of the best hotels in the area but we found this one the best because it was nice and quiet and yet very near playa del carmen town.we found our room always cleaned when we came back every day no matter what time we came back .In the hotels all inclusive you often find your room cleaned late when you come back or sometimes they turn your door sign to do not disturb so you are left with a room uncleaned So for us we really enjoyed our month holiday .we are ready to go back in about 3 months time

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Couples

    Dining tip: Short walk from hotel

    Latino restaurant and Italian restaurant at Pakal entrance just a little stroll from the hotel

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    PJR Explorer
    Couples
    Carolina, PR
    Jul 28, 2013

    Comfortable stay

    We stayed for two nights in July 2013. The hotel is in a golf course in Playacar, a secluded-gated neighboorhood of Playa del Carmen. We arrived in a rental car, had to go through two guarded gates, and were promptly given access, we self parked in the adjacent free parking lot. The Hotel is about one mile from 5th Avenue, which can be a leisurely walk on beautiful surroundings, or a long way after a night of shopping, food, drink and dance (there are plenty of taxis around, but we chose to walk). We like going where the "action" is, but prefer peace and quiet for sleeping and resting. The first floor room was very clean, with a small patio adjacent to a double tub and the pool, next to the golf course. The morning breakfast buffet, included in the rate, was excellent, with enough variety to satisfy different diet requirements. We did not use the restaurant (only serves lunch) or bar. The staff was helpful and cheerful. The toilet flush was a bit slow, it can certainly improve. Overall, we enjoyed our stay there and would stay again.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    4
    Location:
    4
    Value:
    5
    Trip purpose:

    Couples

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    StayerUSSS
    Couples
    Russia
    May 18, 2013

    Almost ok!

    Staff is ok! No hassle,very friendly like the most people in Mexico Room is great except existing doors beetween rooms I woke up before 7.00 becasuse neighbour sang in bathroom. You need walking to the beach about 20 minutes. Taxi costs around USD$7-8. Safety is ok! Breakfast is beeter than in US. Turtles in the pond are very funny.Don't fort forget to feed them while you have a breakfast :-)

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    2
    Location:
    4
    Value:
    4
    Trip purpose:

    Couples

    Shopping tip: Short drive from hotel

    Placa de Las Americas is not worth to go.Poor choice, nothing to buy,

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    Snorkler lancer.
    Family
    Denver, co.
    May 9, 2013

    Ok...

    Was hoping to be a bit closer to playa del Carmen and the beach. Good for a "getaway" because a seven dollar taxi is necessary to go to activities. Off season means fewer amenities. Our pool bar was not open, an actual reason I chose this hotel, disappointing. Great housekeeping, better than average staff.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    2
    Cleanliness:
    5
    Hotel staff:
    4
    Comfort:
    5
    Location:
    2
    Value:
    3
    Trip purpose:

    Family

    Money-saving tip: Not Applicable

    Exchange money in the US before going. If there a way to be taken advantage of by exchange you will be subjected to it. Hotel staff know what the brochure says about the activity, little more.

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Maybelline3
    Couples
    Yarmouthport, Massachusetts
    Mar 19, 2013

    Huge, beautiful Mayan-looking hacienda

    We had a great experience at the Eurostar's Hacienda Vista Real! We were only there one night, and hated to leave. It was beautifully constructed like a restored Mayan ruin, with beautiful materials used in its construction. The shower was wonderful, the bed was very comfortable, the room was quite clean and the staff was friendly. If you are a golfer, this is a paradise for you as it sits on a lovely golf course. It doesn't have the ocean on site, but it's not far away. We enjoyed the pool, and it doesn't have a restaurant for dinner, but there are 3 just beyond the gates, and we did have a lovely buffet breakfast before we left that was right on-site and included.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Cleanliness:
    5
    Hotel staff:
    5
    Comfort:
    5
    Location:
    4
    Value:
    5
    Trip purpose:

    Couples

    Dining tip: Short walk from hotel

    We ate at the Bistro and it was great!

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    Fitz n Beth
    Couples
    SE Minnesota
    Mar 11, 2013

    Wonderful Vacation

    Nice quiet place to stay.From the desk staff to the bar and restaurant to maids n maintanence, the help was very accomidating and Friendly.We would stay here again.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Cleanliness:
    3
    Hotel staff:
    5
    Comfort:
    3
    Location:
    5
    Value:
    5
    Trip purpose:

    Couples

    Shopping tip: Short walk from hotel

    20 min. walk into downtown PlayadelCarmen for shopping,dining,public beach or ferry to Cozumel.

    Review of Eurostars Hacienda Vista Real - Playa del Carmen

    Reviewer score

    3
    5.01.0
    SAHU
    Friends
    Kansas City
    Mar 5, 2013

    Great for a certain kind of guest

    This hotel is peaceful and the rooms have lots of space. However, be prepared to be 20 minutes walking ($8 cab) from the main area of downtown and the beach. The most inconvenient issue is that there is no food or bar service after 3pm. You can order in pizza. If it is raining it is hard to get a cab and you must walk down a path to get to where the cabs pick you up.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    1
    Cleanliness:
    4
    Hotel staff:
    4
    Comfort:
    5
    Location:
    3
    Value:
    5
    Trip purpose:

    Friends

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