Encanto El Faro Luxury Ocean Front Condo - Hotel - Beach Front

It was great experience best place to be if you want to stay in playa del carmen

Had a burglary in the hotel during the day while at home on balcony in the jaccuzzi and the staff and management handled it poorly the least to say. They took all our money, computers, iPads, phones, credit cards etc and they offered no help what so ever. All though they thought it might have been an inside job they didn't nothing to help us or compensate us. I had friends buying me a ticket back home, cut my vacation short since i had nothing left and they did nothing. I wrote to them once back home and they offered me two nights for free of charge at their hotel and a dinner - A JOKE! I live in Sweden, costs me a new ticket to go out there and would not go back if they paid me money. So that someone could rob us again. Don´t think so! Choose another hotel - not staff friendly or helpful at all.

The rooms are excellent, two bedrooms with bathroom, three tvs with dvd and sky, great kitchen. Excellent location, one step away from 5a avenida. Buuuuuut, there is no phone in the rooms, have very few personnel, and not very interested in giving you the best of services, you can not charge your consumptions in restaurant, spa, beverages in pool to your room account. In review excellent hardware, very poor software.

Back 2nd time. So close to everything. Can't see staying anywhere else.

10 day vacation. Our first night we were put in a less than desirable condo. The dishwasher had been pulled out, there was no washer/dryer, and the furniture was junk. However the concierge, Sylvia, said we would have a better room available the next afternoon and, true to her word, she moved us to a beautiful 1st floor condo only one unit away from the beach. The food and service from the Wickys restraunt was incredible both beachside and to our rooms. There is no room service but the waiters would bring us breakfast to our patio and just keep the tab open until we paid up after a day on the beach. I will be going back there next year.

The condo is clean and has a lot of space, close everything.

This hotel is really nice I would say, apart from some details. - No WiFi in the room. - Don't get the included breakfast. It is in the adjacent beach club Wickys where the service is just really, really, really slow. Go to some local place and get breakfast, or just pop into Starbucks if a simple sandwich and coffee is what you want. - The beach chairs you are supposed to have access to is in a separate little part of the same beach clubs area. Good luck getting the hotel staff to get you an umbrella. Just pay 50 pesos and get the Wickys staff to do it instead. Some days it was ok, other days just impossible. Apart from these rather minor details it's clean and really nice with good staff and you can't really beat the location. You are ON the beach and 1 block away from the main street.

I would give El Faro 5 stars if it were not for a few maintenance issues. I have been told that they are typical in Mexico, but a shower that does not drain and a patio jacuzzi that is in need of repair could have been attended too. All other small issues were taken care of quickly - and there were a handful. I had a hard time choosing between El Taj and El Faro, but after 8 days at El Faro, it won me over. El Taj has a small pool and is on a beach with many fishing boats. You can't swim in front. It is also next to the very loud beach clubs, so I assume it was noisy - the music was always blaring. El Faro has a great pool that was steps from the calm ocean, perfect for swimming. The rooms are small, but well equipped. Plan on buying everything, including paper-towels and cascade at the grocery. Not even a salt shaker - the maids clear everything out when you leave. The restaurant Wicky's on site, is expensive, with very mediocre food (great burger and ceviche - but that's it), but it was nice to have an option. The service was very slow on the beach and in the pool area. They could work on that.... The Wifi at El Faro is horrible. It's not available in the rooms, only in the lobby or the restaurant, and it's slow, slow, slow. Major pain. I would have paid a daily fee to have it available in my room. The front desk was cordial, but not friendly. They were slow to respond to requests that they didn't deem an emergency (like our sliding door not locking or the dish washer overflowing). The hotel is very clean. The maid service is fine. They do not "clean" the room daily, but do bring in fresh towels. We had 1 thorough cleaning. Lots of security which prohibits non-hotel guests from the property. I felt very safe and well protected especially being on the first floor. I would book again, no questions asked!

Great location on a beautiful beach. Stayed in a 2 bedroom, 2 bath condo that had a wonderful view from the bedroom and living room of the pool and ocean. Had a great time and would return!

hotel was great. near walmart, so stocked up as soon as we go there. room was really great (2 bdrm 2 bath with kitchen) i have traveled to mexico many times and this was one of my favorite places. could make it a value trip or splurge at a hundred different places to eat within 10 minute walk. beach was clean and water was perfect. wicky's restaraunt onsite was good but service was inconsistent. one day we were taken care of and one day we were ignored. i tipped well and that did not seem to help. it just depended on which server took care of you. some were content to stand around and talk to each other or sit and talk to other guests. some hustled and wanted to make money. but, food and drink were good, and not too expensive. i would highly recommend this hotel and will be going back bc of the location in playa as well as the value. we ate out every night and the food was excellent off fifth avenue. also recommend taking the ferry to couzumel and renting a jeep (or scooters if youre insane, like we did unknowingly) and go to the back side of the island. lots to explore, but bring cash! no electricity. beautiful and desolate.