Aventura Spa Palace All Inclusive - Adults Only

This is a nice place to go if you do not require a beach. The atmosphere is relaxing and the service staff are friendly. The rooms are small and the pool closed early. No outside hot tub. The concierge and sales staff were very friendly upon our arrival but we did notice a change in the way we were treated once they could not sell us on a membership. The $1500 credits are enticing, but don't get too caught up on them. The spa was so booked it was difficult to get appointments and there are restrictions on what you can use the credits toward. Only 1 small area in the silver jewelry store and the other jewelry store was way out of our price range. All in all it is a nice place, but you could get just as nice accommodations for less money. We booked here because our friends we traveled with were members.

Very nice. Nothing against kids, but it was nice to have the separation. The staff are wonderful...a facial is a must! The room was described as ocean view but it was only visible if you stood in the right place on the balcony on a windy day. The view was still beautiful, but should not be described as ocean view, not worth the upgrade. There are courtyards between buildings that offer beautiful areas. Rooms were cleaned daily along with occasional turn-down service. Room service was prompt and friendly. The food thru out was very good, lots of choices. The pool set up is nice to have a party feel or a private feel. You are not able to enjoy the ocean waves. There is a large reef that creates a small area to swim and there are nice beach areas. The transfer did not show when scheduled. The credits have limitations. Set up any appointments right away, they fill up fast and it will take half of your day to complete.

The $750 in resort credits were a JOKE it was only a chance to buy something at the resort that was over priced and then pay an 11.5% tax on total purchase. This offer offended most of the guests , it was sad to hear the negitive comments about one of my favorite places to vacation. The property is great but this offer was a poor decision on the part of management , and even worse when they are trying to introduce a new brand name. In the future I will be looking for direct flights as airline is not trying to make flying enjoyable. Prearranged seating was not had as I had to sit seperate from my wife. I do not know if this was Airline or Travel agent but I will change things next trip.

The hotel was great, staff was super nice, food was okay. There is absolutely no beach, which was a bummer for my husband and I. Also it rained everyday - not the hotels fault! We met around 32 people at the hotel for a wedding. The hotel did not have a good backup location on the wedding day when it rained. My friend was married in what looked like a convention center back home! [...] We spent $150 getting to and from the hotel! Overall, the experience was enjoyable, and I would stay at a Palace Resorts hotel again, just not this one. I love the beach too much!

The resort credit of $1500 has too many exclusions, and trying to book any of the SPA treatments and excursions wasted many HOURS of our time. The resort itself is beautiful, and the staff is very friendly.

Although I do not frequent resorts often, I can say that for the price that I paid for this vacation I was underwhelmed. The rooms were nice and always cleaned perfectly, the staff was very friendly and helpful. The food was ok, not great, but abundant. The pools were small, clean and the boozy crowd had a separate area. The music was over-played and overly loud. The people at the salon were great, the spa not so much. Resort credit seems like a good deal until you pay the 11% tax, on top of what you have already paid for. It was nice, clean and I had a good time, but was it worth the price tag? Not really.

Our stay at the Aventura Spa Palace was great, but as with any vacation there are things you wish could have been better. By far, the best part was no kids allowed. I didn't even think about children until we saw one on a tour. My main suggestion to others would be make sure you ask for what you want and be specific with requests. We asked for a Mayan Coffee, expecting the whole show, and only got the coffee....twice. The third time we learned to say we wanted the show, so make sure to tell them you want the show too. They treat you better, and you get extras in your room. Also, and as with any bar, make sure to ask for top shelf if you want it.

First, our room was out in the parking lot. Then they switched us, to a room that was even noisier. We listened to time share staff for 3 hours. The food was awful and I got terribly ill, almost had to be hospitalized when returning to the states, am now on 2 antibiotics for food or water poisoning. Don't go, we wasted our money, it was out 10th anniversary and to pay all that money only to get sick, was not worth it. Go to Italy or Hawaii and stay away from Mexico.

So we chose this hotel bc of the resort credit they were offering which was nice but they just jacked up the prices on all the things you could do. We decided to do a massage cost 545 of our 1500 credit, a romantic dinner 380 bucks and not worth more than 50 - sad part is this was the best food we had our entire stay,[...]- our guide sucked!, and snorkeling which we were told was covered by the resort credits but we would have to pay 20 dollars for transportation. Well on checkout we had a huge bill and were charged for our snorkeling which we were told was included so the front desk made us walk to another area where they book all the excursions because they cant settle bills at the checkout desk but can take my money. When we went to complain it was like talking to a brick wall they didnt understand what we were saying and the lady who booked the trip for us lied right to our face and said " I would never have told you it was included" we wouldnt have done any snorkeling if it wasnt included. Never got our money back. All in all resort is ok. Very large and felt like there was not much to do. My husband and I got sick of the food after the 3rd day of our week stay and we both got literally sick from this place for the last 3 days of our trip. Beware of the food and drinks.

This hotel advertises as adults only but the reality is they split the resort into two and families are allowed on one side. All of the entertainment is on the family side, if you need to get a bus for a trip you have to go to the other side. The better pools and places to eat are also on the family side. When we complained they blamed [...] for not being clear about the resort.Also, the service was not what it was the last time we were there. We scheduled someone to help us with our bags when leaving and they did not show up. The facility is looking old. The shower head had two leaks and you could tell they tried to patch it instead of replace it. People we met ended up changing facilities.