Aventura Spa Palace All Inclusive - Adults Only

Very relaxing, with amazing uncrowded grounds. Natural, sea water pools are outstanding. Food, service and staff attitude a big plus, as compared with others in the area. Recommend the Buffet Lunch, while at the pool and beach and Italian at night. Music by the pool with live band was a nice surprise.

It was my first trip to Mexico, I was little scared because of media reports. The truth is there is nothing to worry. Cancun air port customs was fast, we were out within 15 minutes. We were greeted by our transportation company Grey Line. All the staff was helpful. We reached at Aventura Spa Palace at 2:30 pm and they took couple of minutes for check in. We got the 1500 credits and we used it for SPA, Lobster Romantic dinner and Tequila. We also visited Playa car Palace resort and they have a wonderful beach. Since it is a part of Palace resort, we got the food for free. We also visited Xelha and Dolphinaris Park, we never had any problem. The Aventura Spa Palace Staff were wonderful and helpful all the time. We tried most of the restaurants at ASP and Cove side and all are good.

Excellent service by courteous, professional staff desiring to meet your every need. Tipping wasn't expected, but certainly gratefully received!! Do not know what to expect, when this location transitions to a Hard Rock soon, but we certainly had a quiet restful vacation!

My wife and I got married on 12/30/11 and headed to Aventura Spa Palace for our honeymoon. The resort was about an hours drive from the Cancun airport. Once we got to the resort we were both greeted with cool towels and a nice drink. We then proceeded to check-in then a bell boy brought us up to our room taking care of all of our bags. On the way to the room the bell boy explained the resort, the restaurants, what was in the room, where to get what. He was very informative. Once we got to the room we thought it was ok. Not amazing, not terrible. It was a nice room overall with a two person jacuzzi tub. It had a fully stocked mini fridge as well as a fully stocked liquor bar. The one thing that I really didn't like was the bed. It was nice and big but was very firm and didn't seem very high quality. The bathroom was smaller then we expected but was still nice. The shower was large so that was really nice. The resort itself is beautiful! It has many walking paths and many areas to check out. The pool and lagoon were very pretty and was a great backdrop to just relax. The staff was very helpful always making sure you had a drink. Also, my favorite was that the pool bar always had fresh tortilla chips with fresh guacamole (yum!) as well as other toppings. You could also order food from the grill. The staff had music playing somewhat loud close to the pool bar but if you traveled away from that you could find some nice quiet areas to relax. The food was ok. I wouldn't come here for the food. It was definitely fine to eat but lacked something for both my wife and I. I suggest finding your way over to the Aventura Cove Palace (right next door) and eat there. We loved the authentic Mexican restaurant at the Cove! It was very very good! We also took a day trip up to the Playacar Palace in Play Del Carmen. There food was amazing as well. The great thing about the Palace resorts is you can still eat at all of the different Palace owned resorts in the area even if you are not staying there. This was definitely a plus for us. Also, the Playacar Palace was right on the beautiful beach of Playa Del Carmen. So Beautiful! Definitely worth a trip or taxi ride up to see it. Overall we really enjoyed our stay. The one downfall that we experienced was as of 1/1/12 the hotel was beginning to use a new computer system to book all of the activities through (using the $1500 credit they provide to guests). The system was very slow so made arranging activities somewhat longer then expected. Then when we went to checkout to head to the airport they had in their system that we went over our credit amount by $200 which we did not. It took 45 minutes for them to get it straightened out which caused a little panic as we were worried we would be late for our flight. In the end they fixed it and everything turned out fine. I recommend checking with the front desk to take care of any expenses the night before you plan to checkout so if something is wrong you have enough time to deal with it. I would recommend going here. It was very beautiful and the staff was very good. Please remember to tip the staff as they work very hard to make the resort a relaxing and great experience for everyone.

This is a nice place to go if you do not require a beach. The atmosphere is relaxing and the service staff are friendly. The rooms are small and the pool closed early. No outside hot tub. The concierge and sales staff were very friendly upon our arrival but we did notice a change in the way we were treated once they could not sell us on a membership. The $1500 credits are enticing, but don't get too caught up on them. The spa was so booked it was difficult to get appointments and there are restrictions on what you can use the credits toward. Only 1 small area in the silver jewelry store and the other jewelry store was way out of our price range. All in all it is a nice place, but you could get just as nice accommodations for less money. We booked here because our friends we traveled with were members.

Spend 3 nights at the Aventura Spa over New Year and truly enjoy it. The Dinner and show was outstanding, and New Year's day brunch delicious. The Gym and SPA are also very complete, and the natural pools with seawater makes you relax fully.

the people that run this resort from management,staff,and all the other employees do everything possible and make sure your stay with them is a unforgetable one in satisfying you as a palace guest.. cant wait to go back......

The resort credit of $1500 has too many exclusions, and trying to book any of the SPA treatments and excursions wasted many HOURS of our time. The resort itself is beautiful, and the staff is very friendly.

Service, food and spa treatments were unbelievably good. Nightly entertainment was a little cheezy.

I went to this resort on my honeymoon. This was our first time visiting this resort and will definitely not be our last (we are already making plans to come again on our 1-year anniversary). The staff was amazing. They were friendly and went above and beyond on any request we had. The food was buffet style during the breakfast and lunch menus; however, the food also looked fresh and tasted phenomenal. The dinner menu at each of the seven on site restaurants was well prepared and as tasty.