Aventura Mexicana - Near Fifth Avenue ★★★

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$129
avg/night
Rate and special offer based on
Check-in: Feb 8, 2016 Check-out: Feb 11, 2016

Stay Away! Thief working in the Hotel.

Would not recommend Thu, Apr 29, 2010
My wife and I have stayed in hotels all of the world and this hotel was a nightmare. I read all the mostly great reviews about this hotel so I decided to book it instead of a resort. My wife and I arrived there around 2pm. Our room wasn't ready yet. The hotel had wifi so I took out my wife's new HP laptop to use in the lobby since I noticed everyone was using their laptops. When I say everyone I mean not just the guest but the lady at the front desk, the workers in the restaurant. It seemed like every worker had a mini netbook that they were using during work hours. We walked to the pool area trying to get the internet connected. It was clear that the lady at the front desk knew that we had a laptop cause she gave me the passcode and helped us get me connected and alot of the women workers were outside walking around and saw us holding the laptop. We checked into our room and then later went to dinner around 7pm. Upon leaving the room she noticed a person in the last room in the corner sitting outside with their hat low on their head . She thought it was a guest because many guests were sitting outside the room.The lights outside the rooms were dim. I locked the door and check 3 times to make sure it was locked. We came back at 8:30pm and the door was still locked. After entering the room I noticed the laptop missing with the charger. I told my wife, she thought I was joking.I checked around the room for 20 minutes. We immediately went downstairs and told the guy at the front desk to call the police. The police came and my wife spoke to them since she speaks spanish. We told them what happened and wanted them to check with the workers. They did nothing and told us that we needed to go to the station to fill out a report and talk about it. They did not care a bit and shook hands with all the workers and left. The guy at the front desk said we had to wait until the manager came the next morning to do anything. I asked him how many keys there were and who has them.He told me 3. I asked him for the other 2. He found 1 But the cleaning lady's key was missing the room key. That is the proof that someone saw us with the laptop, stole the key and gave it their friend to sneak into the room when we left to take the laptop. I asked if they had video of the outside of the room. He said yes and I asked if we could look at it to find out what happened. He said he had to wait until the manager came in the morning at 9am. We went down the next morning and were told the manager is busy and will be in around 10am or so.I guess this wasn't important enough for her to come in on time. When the manager came, she said that they would have to investigate this and talked with everyone cause this never happened before and the workers have been there many years even though we saw many ladies that don't look a day over 18 yrs and she wanted us to go to the police station and spend our vacation there. I knew we wouldn't get our laptop back so I was not gonna go spend my last 2 days talking to the police and I told her at least just refund us the cost of the room.They made it seem like we were lying and were trying to stay there for free.The laptop did cost 2x what we paid for our stay there. She said she will have an answer for us later. When we returned she said that its impossible that someone stole our laptop and that no one went into the room and that it could of been a guest or we could be making it up. That is the biggest BS I have ever heard and that they would only refund 1 night. I asked her to check the video and she said it doesn't work. I asked her why was the key missing and she said cause the original broke and they had to give me the maids key. They made up excuses for everything to protect themselves and made us look like we made this up to get a refund for the room.Later on that night my wife also noticed that her new Ralph Lauren Romance perfume had been stolen also. Do not take anything valuable with you and let anyone see it caus...

| palm beach Couples

1 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 1 /5

Misleading web photos but REALLY nice

Would recommend Mon, Apr 26, 2010
Great for accessing ALL the offers of the Mayan Reviera through a central location, knowledgable staff (in terms of excursions), and a quiet alternative to the all inclusives

| Vancouver BC Family

4 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

Great value, pretty neat hotel

Would recommend Wed, Apr 21, 2010
Nice, spotless, basic hotel in a quiet location in Central Playa. Beach access is somewhat tricky since there is a monster resort in straight line which forces you to go around, but Playa's beach is so busy we only went once, and rather drove to quieter spots like Tulum, Akumal or XpuHa.

| Santiago, Chile Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Aventura Mexicana

Would recommend Sun, Apr 11, 2010
This was our second visit to Aventura Mexicana. We would come back again. It is a very quite hotel so if you're looking for something laid back and restful this is it. If you're looking for an active busy place with lots of activities for your kids this is NOT it. The hotel grounds are pretty and well maintained. All staff are very friendly and helpful.

Dining

The Italian Resturant that is located right next door is excellent. We recommend eating there at least once.

| Michigan Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

Fantastic

Would recommend Tue, Mar 30, 2010
We enjoyed the using the pool and quiet area in the garden around the pool area. The restaurant and bar area are a big plus because the food quality was super. The continental breakfast was very good and you could order additonal food as well. The location was nice, only 1/2 block off of 5th avenue and only 10 minutes from the beach.

Attractions

Make sure you visit Xel-Ha, it was a great way to spend the day.

| Madison, WI Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great location and price

Would recommend Sat, Mar 20, 2010
Great location, friendly service

| Cos Cob, CT Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Mexican Getaway

Would recommend Sun, Mar 14, 2010
The Aventura Mexicana is in an excellent location. 1/2 a block off the northern end of 5th Ave (fewer vendors hollering at you on north end). Within walking distance of Kool and Mamitas beach. A few blocks from Mega. The concierge at the hotel was excellent, all the advice he gave us on where to go and eat was honest and from his own personal experience. The hotel restaurant is good. We were not here to spend a lot of time in the hotel, but the rooms were clean and comfortable and suited our needs perfectly.

Nightlife hint

Blue Parrot Fireshow

| Minneapolis, MN Friends

4 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

a peaceful oasis

Would recommend Sun, Mar 7, 2010
This hotel is so close to shops and restaurants!

Attractions

Near several eco-parks

| Peoria,IL Singles

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Inexpensive Place to Stay!

Would recommend Sat, Mar 6, 2010
Reservations staff and concierge were very friendly and extremely helpful in suggesting places to see and things to do. Cleaning staff was wonderful. The only small complaint is that breakfast service was slow - we had to be pushy and demanding if we wanted to get through breakfast in less than 45 minutes.

| Rochester, NY Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Perfect for family with small children

Would recommend Mon, Mar 1, 2010
It is a very quiet place if you want to relax. only 10 minutes away from Xcaret and Explor (attractions). there is a dropp-off laundry, where they wash and fold your clothes for a very reasonable price. Lots of restaurants and small small stores near by. Continental breakfast is free, and very yummy.

Attractions

Xcaret is a very beautifyl place. You must visit.

| Lancaster. Ca Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5