Aventura Mexicana

We stayed here for three nights. The positive is the location is great - a few steps from 5th Ave with all the shops and restaurants, and a few minutes walk to the beach. But before you book, you need to be aware that paying more money doesn't necessarily give you better rooms. When I made the reservation, I chose to pay more for a Deluxe Garden View One Bedroom with Balcony - 1 king bed. After we checked in and got to our room, #2207 (on the "family" side) which is right by the stairway on the second floor, had neither garden view nor balcony. Its window faces the street looking at another building. We immediately returned to the front desk and asked for what happened to what we paid for - a deluxe room with garden view and balcony. The reply was that there was no other deluxe room available, and he asked when we booked the room. I booked the room over a month before our arrival through Orbiz! The only room that would be available was a superior room on the first floor also facing the street. At night, we could hear the noise from the street including people talking, laughing, and people from the next room talking and showering. Early in the morning, we were woken by children running and laughing in the hallway and stairs. In the morning we talked to a woman who is the corporate manager and she told the front desk to find a quieter room for us when we came back that afternoon. But when we came back that evening, the same front desk as the night before said there's no other room available except the other superior we looked at that was on the first floor also facing the street. The second night the noise was worse. We could hear a club or restaurant's music pounding base till late at night, and more people talking and laughing on the street. After two nights of very poor sleep, we were miserable. The next morning, we talked to another gentleman named Luis at the front desk. He looked on his chart, he had a superior room available on the "adult only" side. We went to look at it, and found it's on the third floor, with a sliding door facing the garden (thus garden view), and a window facing a quieter street. We decide to take it, even though it's a much smaller room and would have cost less. The third night, we slept much better. From other reviews, I was prepared for the open bathroom in these adult-side rooms, where the bathroom is not concealed at all and no door. Between no sleep and lack of privacy, we opted for the lack of privacy when using the bathroom. I asked for a refund from Orbi of the difference for the last night since we downgraded our room. Orbi was trying to contact the hotel but no one was responding. We shall see what happens.

Great location - just around the corner from all the shops, bars, restaurants and beach but step in the door of the hotel and you are immediately in an oasis of quiet and calm, away from the hustle of 5th Ave. Good breakfast, especially the freshly baked sweet bread selection every morning. Staff extremely helpful and friendly. Our first room was right beside the restaurant but we were moved the following morning as we are not early risers (breakfast starts at 7am). Parking outside the front door - we never arrived without finding an available space. The only issue was that the bathroom in the room had no door and the wall did not reach the ceiling (so really just a partition)...not a level of intimacy we're used to but we worked around it.

Great location, awesome restaurant and the best staff. I enjoyed the hotel immensely.

We had a wonderful time in this cozy hotel. People are very nice, willing to help you every time you need it. Nice, clean rooms. The restaurant is right in the middle of the garden, offering a great view.Free breakfast! Nothing Better than sweet bread and Mexican bread. Free wifi! So helpful to keep you conected. And the best, they let us check out at 12pm instead of 11am without extra charge!

We needed to switch out of our hotel in Tulum so we could spend some time in Playa del Carmen. After looking online at a bunch of hotels, we found this one and booked it. We were not sorry. It's conveniently located about a block from the beach, the staff was extremely friendly & helpful, and the rooms were clean and nicely appointed. While Aventura Mexicana is not a super luxury hotel, it wasn't really lacking. It had a nice pool in the lovely open courtyard, cable, and Internet (though internet access is spotty in the rooms). I would definitely stay here again if I wasn't hellbent on a beach resort.

Very good location, cozy rooma, excellent service, reasonable price. Will recommend to my friends. You will be happy if your room cleaning will be taken care by Lupita. Nicholas is the best in restaurant service, though other guys are very friendly and great too.

We loved our room~ it included a microwave, coffeemaker, plates/cups/bowls/utensils, and very large jug of water to refill our water bottles daily ... air conditioning, and a safe for valuables. The front desk staff was wonderful, warm and welcoming. The location was also wonderful~ just a half block from the main drag, and not too far from the bus station from Cancun (you should take a cab from the bus station to hotel, but it's pretty short). The hotel had wonderful character, was clean, and perfect for the price. We just needed a stopover location before heading to Tulum, and this was a great choice.

We have been staying here for the past several years and it just gets better every time. The hotel staff are the best ever, always friendly and helpful and go out of their way to help and make your trip the best. Our room was exceptionally clean and comfortable, quiet and overlooked the beautiful gardens. We are already looking to come back next year or even in January or February. They also give you a pass to Kool Beach that is a wonderful, clean beach. Very nice waiters who bring whatever you want or need on the beach. It is our place in paradise! Thank you to all of your wonderful staff at Adventura Mexicana, we love you guys!

This is a very sweet hotel, in a great location, with everything we needed to be happy and comfortable. The staff and restaurant waiters were hard working and friendly, always ready to help with any request. The rooms were an interesting style and comfortable. I enjoyed my stay in Playa and would recommend this hotel to friends and family.