Hotel Casino Morelia

Hotel location is great, but WiFi didn't work. Only in lobby area. Router was not working well on 3rd floor. In all its a great hotel for sightseeing Morelia.

this hotel was previously owned by best western. it is now owned by turotel. something has changed. i've stayed here before, and for whatever reasons, the rooms seem a lot smaller. there is no A/C or heater. They provide either a ceiling fan or a portable fan. the other negative would be in the late evenings, the fresh smell of sewage. i'm not sure if it's coming from the hotel plumbing or from the streets. it is very strong.. the plus, you get 2 bottles of water everyday and the free internet/WiFi. you can even do your own laundry as the hotel has a washer and dryer. the biggest plus is that you are in the historical center of morelia. just beware of the awful smell. not sure if i will be staying here anymore.

Lets face it. I've stayed at the Virrey de Mendoza. I've stayed at Los Juaninos. I've stayed at Cantera Diaz and I've stayed at Case Grande. These are the best and most expensive hotels in the Centro Historico in Morelia --- an elegant 16th Century Colonial Mexican jewel. But this hotel can't be missed. While it's not fancy per se, the rooms are big, clean, nice, well appointed, and updated. The staff is VERY nice and EXTREMELY helpful. But remember --- you are in THEIR country and being respectful to that is important. Any Spanish you can speak or consideration you give to them is much appreciated. This hotel also has room service -- and that is something special because the restaurant and sidewalk cafe boasts one of the top, award-winning chef, Lucero Soto, serving up the best of Morelia --- an elegant town enriched in culture, both old and new. Don't miss out.

We arrived at the Hotel and Casino Morelia and our first impression was OH MY GOD! The location of this hotel is absolutely amazing. Directly across from the Cathedral within walking distance to everything. We went to speak with the front desk to check in and unfortunately there was a mix up with our booking and they did not have a room for us. However the staff were unbelievably friendly and apologetic and they took us across the road to another hotel where they checked us in and paid the difference as it was a more expensive room. Although we didnt have the opportunity to experience the Hotel itself, the location and staff are worth recommending the hotel! Thank you to those kind gentleman at the front desk who were so helpful!!!

I reserved our room at the Best Western Casino hotel a month before we arrived and was put in a terrible interior room situated next to an air shaft that was above a loading dock. The room was incredibly warm and when I opened the window I received fryed food smells from the kitchen as well as noise from the loading dock outside of the kitchen. The noise continued until mid night and started again at 5:00 AM. The hotel was full and nothing could be done. When we requested two extra pillows we were told that there were no more available in the building. Needless to say we paid for a sleepless night. When I mentioned to the reception desk the next morning how horrible the room was and how bad the noise was there was no apology. I do have to say though that the staff was very friendly and extremely professional. They also have one of the best restaurants in Morelia with excellent service with a superb cuisine. Too bad that the hotel rooms can not match the same standards.

what a magnificent city Morelia is and this hotel is centered smack dab in the center of the action! the staff was more then accommodating and the hotel restaurant was delightful full of history and charm! I'll definitely be back soon thanks

My now husband and I stayed at this hotel after our honeymoon- it was amazing! The staff is friendly and try to accomidate you in any way. There restauranr wasn't the best, but the rooms were homey and clean. I wasn't too impressed with shampoo but no conditioner. They do have a laundry room consisting of one washer and one dryer and they supplied you with detergant- again, no softner. They did what they could to accomodate us and we appreciated their amazingly friendly staff! My husband refuses to go to any other hotel in Morelia if it is not this one. We also stayed at the Alameda Hotel and we weren't as impressed as we were with Best Western. In our opinions, it should be a 3 1/2 start hotel!