Melia Mexico Reforma

My friend and I stayed there for family business. The location was excellent. It was in the most beautiful part of Mexico City with easy access to everything we needed. The food was exceptionally good in the hotel giving us some regional flavor (my friend is Mexican and commented on the food being very good). The rooms were very nicely decorated and we never heard anyone else! It was like we were alone, I have never had that experience in the hotel. The staff was professional and very friendly. I felt like I was pampered. All in all a wonderful stay.

This hotel is beautiful and it has a great location. The front desk was friendly and efficient with check-in and out. We had a nice view of Reforma from our room. We also enjoyed a relaxing dip at the pool. The restaurant (cafe miro) had very delicious (but expensive) food. I recommend the Pepito sandwich.

It was a short visit trip with family to Mexico.The hotel is nicely located in the center of the city. It is 30 min. walk to the "zocalo" center square. The distnce from the airport aprox 20 min. The hotel pays good attention to saftey a d provides an exceltnt service.

by far my best hotel in many years, we travel a lot and we were so happy at melia, the staff nice and polite location awesome . We had a lot family visiting us there and everything at the hotel and restaurant went so neat We finded our hotel to our trips to mexico !!!!!!!

Perfect Location, Best Security Ever, Very Classy and Luxurious.

I stayed at the Melia Reforma for 1 week with my wife and daughter. The staff was was very helpful. The location of the hotel is fantastic, not far from all the most visited sites in Mexico City. I will definately return to this hotel on future trips to Mexico City.

From the moment I arrived, I was truly impressed with with the beauty of the hotel as well as the staff who were so eager to help and make your stay very comfortable. The concierge who I met first was Francisco. He is very well dressed, professional, helpful to the tee as well as bilingual as is most of the staff. The hotel itself is absolutely beautiful. I was on the 8th of twenty floors with ivy planters on the interior walls. Open center courtyard with a pond at the bottom and four brass and glass elevators that were tremendously fast as well as smooth and gentle. You never felt their speed but arrived at your floor almost instantly. I am almost afraid to try another hotel for fear of being disappointed because of the high standard that the Melia set. There are two restaurants. One specializes in different cuts of meat and another that specializes in Mexican food. You also have a breakfast buffet every day and a nice bar and lounge for business meetings or just socializing. My only complaint was that WiFi is extra and cost about $15.00 US a day and the valet parking if you have a rental car is disorganized but once you learn the staff and they know you, your car retrieval will be ok. I was able to leave my laptop in my room unsecured as well as other valuables and nothing was removed. The staff at this hotel is very professional and your belongings will be ok. I will return to the Melia once again and would easily recommend it to any of my friends or family in the future. I plan on using it again.

We had a wonderful stay at the Melia Mexico Reforma in Mexico City, October 13 to 17, 2011. Our check in went very quickly, but I do suggest printing out your confirmation pages and taking them with you. Some of the staff does speak English, but most are Spanish speaking. We had a wonderful view of the city and mountains as our room was on the 14th floor, which was situated on the front side of the hotel. We were part of "The Level", which includes a wonderful hot buffet breakfast each morning, snacks, fresh fruits, bottled water, and soda throughout the day, and then from 6-8pm we were provided an open bar w/ beer, liquor and wines, along with hot/cold finger foods, that is good enough for a meal (if you eat enough). Always grab a couple of bottles of water each time you go, as there is no 'free' water in your room and when you're going out into the town, take a bottle per person with you. The water at the hotel is filtered but our group was advised to not even brush your teeth with the tap water. Our room consisted of a king size bed, TV, chair w/ an ottoman, a desk and chair. There are no dressers to store your folded clothes, but the closet is OK for hanging, with a safe, an iron and ironing board, and a couple of shelves for folded clothes. The bathroom was larger than I thought it would be, w/ a full tub, a separate walk in shower, coffee maker, blow dryer, and shelves to hold your bathroom items. The hotel gives you the first coffee set up, then each additional day you request it is a charge of $45 pesos. I took instant coffee, creamer and sugar w/ me and used the bottled water for this also. The road noise was not bad, but sirens (due to emergency vehicles) could be heard alot. Be prepared for lots of traffic during the day and early evening. We did make use of city taxis and depending on your driver, he'll get you where ever you're going quickly or take his time. We also used the city bus, and this was the cheapest and quickest trip, $4.50 pesos and 20 minutes to get from the Basilica to the Hotel. On our next trip, we'll use the bus system to get where we need to go. Be prepared for lots of walking, which will include stairs, and rough city sidewalks/streets. We visited several places while there, including the Basilica and Tepeyac Hill, the Cathedral, Maximilian Palace, and The CRIT Center (Teleton). There is some shopping within walking distance of the hotel, also banks, a liquor store, several restaurants, a couple of bars and some interesting places for picture opportunities. Be prepared for people on the street, do not accept a shoe shine from someone carrying a bucket, we were given some bills back, and it was good money, but it was old and not in use, so now we're stuck w/ it. There were maybe 2-4 street people begging for handouts near the hotel, but you'll learn very quickly to not look at them directly (no eye to eye contact). We had a great stay at this hotel, the staff was very accommodating, the pool was beautiful as were the hot tubs, and they do have a business center w/ computers available.

Our overall experience was perfect. Except for a few problems that were resolved quickly and greatly by our good friend Francisco Velazquez, Front Office Manager. The service at the Level was great, thanks to Juan and the front door guys were great, specially Gonzalo. The only bad experience was with the Room Service Dept. but all other services were great and forgot to mention the downstairs restaurant where they served the buffet, the Managers, specially Cesar Sanchez and waitresses. We enjoy almost every afternoon at the downstairs bar. Thanks!!!!!!!

Keep going like that exelent job for all the employees who help us thank you.