room service timely and great, health club has whatever you need, coffee and pastry carry out shop in lobby better than starbucks .. concierge never forgets ... drivers for hotel safe and friendly ... walk to shopping, restaurants and museums ...
a totally pleasant stay
the hotel has a good reputation so i expected more. the description of the room was inaccurate. i felt like i was getting a deal when i reserved the room but when i got there i realized that my "deal" was actually the worst room they could find.
the beds were comfortable and the water pressure was good.
Great hotel and great service. Rooms have incredible views and are spacious and spotless. most of them are newly renovated. great fitness room and pool, very well equipped. location is right in Polanco which is one of the best places in the
city. in house restaurants feel from the 70's ... old furniture and the overall feel is outdated except for the pub, which is actually very nice.
Hotel features (5 = best, 1 = worst):
if you are going to santa fe corporate area, better find a hotel in santa fe. its very very far. you can even use another airport if that is the area where you are going to be spending most of your time. Toluca airport is closer.