Hotel Imperial Reforma ★★★

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$48
avg/night
Rate and special offer based on
Check-in: Feb 25, 2016 Check-out: Feb 27, 2016

Hotel Imperial Jan 2010

Would recommend Mon, Jan 18, 2010
Beautiful building, friendly staff.

Dining

Dining experience was nice, great food if a somewhat limited menu.

| Los Angeles, CA Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

Poor maintenance

Would not recommend Tue, Jan 5, 2010
Great location, but definitely needs updating and maintenance.

| Dominican Republic Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 3 /5

Mexico

Would recommend Fri, Nov 27, 2009
Wonderful

| Derwood, MD Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 3 /5

Impressive historically, not as hotel

Would not recommend Wed, Nov 18, 2009
Uncommunicative and unfriendly front desk staff; no listing of services available; free internet did not work; room was large, but poorly lit; request for change in rooms ignored; toilet did not flush properly; room remained poorly vacuuumed throughout visit.

Dining

Cafe de la Tacuba--fabulous! Great range of dishes, wonderful atmosphere and decoration, very good service, incredibly low prices. Located in the Zocalo area, very charming.

| Houston, Texas Singles

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 2 /5

Memorable Stay

Would recommend Mon, Nov 9, 2009
I went to spend a weekend with my Fiance The hotel has a very romantic look, nice view and pleasnt staff. Comfortable room the bed was a little stiff.

Money saver

Do not use the hotel service for long distance phone calls very expensive go to any local store nearby and buy a phone card which can be used in a nearby public phone.

| Naples, Florida Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Not Bad

Would recommend Tue, Oct 20, 2009
There was no tv remote, or ironing board in room. The cabinet for the fridge and safe were broken.

| Pensacola, FL Singles

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 4 /5

Bad taste

Would not recommend Fri, Oct 16, 2009
We had a horrible experience with this place. Something was taken from my room, I told the front desk but never got the answer or the appology. They lost my reservation then tried to charge me the room all over again at check out, still ignoring to coment on my missing thing. Horrible situation, horrible service!! I will never go to this hotel again and I would never recomend it to anyone!

| Cabo San Lucas, MX Couples

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 1 /5

Very nice and comfortable

Would recommend Mon, Oct 12, 2009
The hotel location is in the most beautiful avenue in Mexico city, downtown is very close and if you are staying on Sunday, the avenue is closed for cyclists.

Entertainment hint

There are theatres near the hotel and also plaza Garibaldi, where you can't miss the oportunity to enjoy mariachi all night long.

| Houston, TX Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

great location, poor service, outdated

Would not recommend Wed, Oct 7, 2009
Trouble with light. Had to call to have new bulbs put in. Great difficulty getting extra pillows. TV was substandard with service on might expect 10 years ago- no cable. Staff friendly and made efforts to be servicial. This is a beautiful hotel that needs a MAJOR upgrade in decor, carpets, and customer services.

| austin,tx Couples

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 3 /5