Long Gone and not Good I miss the Old Camino Real Service and Quality
I arrive and they gave me a smoke room. I requested and non-smoking room. I request a change and they ask me to wait . It took 27 minutes (hotel check-in was no people online). They send me to a second room. The bedroom was not clean, request room
change, instead sent a cleaning person to clean my room. I call again and they ask me to go down for another key instead of sending a staff to take me to a third and finally clean room. Old furniture and dirty walls in the halls. The restaurant was a complete different experience, clean, excellent food and service. What happen to the old Camino Real high quality and excellent customer service? Very pricy for this type of service.
Great food. Not clean rooms overprice miss former Camino Real Service
First room was with a strong cigaret smell. Second room was clean however old furniture. Staff in the front desk not friendly and slow. I had to go and a second key for another clean room. The staff in the restaurant excelent. Clean and very good
I miss the former Camino Real excelent service
An aging property with indifferent staff and uncomfortable rooms.
After waiting in line for one hour to register, they did not have my reservation. When they finally found it, they wanted $650 pesos more for the same room. After we worked through
that, the room was a disappointment. Small, crowded, stained carpet, air conditioning that had only one temperature (cold), lumpy mattress with cheap foam pillows. No coffeemaker. And at a premium price. Sad, this chain used to be the best in Mexico - no longer.