Best Western Royal Zona Rosa

The staffs are not friendly and even though I booked my ticket from a website online, they were forcing me to pay for it again. In short, if you are their for some meetings or some business never stay in it as because of unnecessary hassle caused by staff you will never be able to reach on time for whatsoever.

The staff is wonderful, polite and very professional! The rooms are big and roomy! The pool is VERY small, but nonetheless, I enjoyed my stay!

Not too far from anywhere, clean and comfortable. The relation between price and offering is really positive

Great views of the city from the upper floors, friendly staff, good value for your money.

The hotel was great in all... great location, great service. The first room given to me was not cool at all, i notified them and right away they changed my room to a much better and bigger room at no charge. I was very statisfied with the service i was offered for the 7 days i was there.

nothing beats the convenient location, close to metro, foods, shopping, and everything. staffs r friendly, and able to help with many thing u need. the only complain i have is the bed was kinda hard...

I was treated like royalty from the moment I drove up. Although I arrived about 1:00am in the morning...I was treated with happiness and respect. The service was wonderful. The room was immaculately clean. The staff was friendly and courteous. I really enjoyed my stay at this excellent hotel and would recommend it to all my friends. Especially to get the excellent price through Cheap Tickets. Thank you:)

I drove to the Hotel and was told that I had to pay for parking thus I took it that that;s is true. How ever as I a was leafing through their in room instructions booklet I found out that Parking is free to hotel guests. Upon leaving I shown them the book and they still refused to adhere to the written policy. Even though I wanted to speak to the Manager, a desk clerk just called the person and told me that I still have to pay. Also Hotel staff barely spoke English.

My stay at the Best Western Royal was pretty good. Would I stay there again? Yes! I'll preface this review by saying I am not the type of person who spends a lot of time in a hotel room when I am on vacation, thus I am not too concerned about the "typical amenities". What I do look for is a reasonable priced hotel, in a good location, with a comfortable, clean room. The room was fairly spacious and clean. It was however always a bit on the chilly side. I did not spend a lot of time in the room but a few nights I found the temperature to be a bit cool. Delfino & Noe, the bellboys were great! I shared many conversations about Mexico with them.They were always willing to make a good recommendation on where to eat or arrange a taxi at a moment's notice. Carlos the cabbie who does work for the hotel was fabulous! He was very genuine and not at all pushy. His fares were very reasonable. Rides with him were more like a trip with an old friend rather than the typical cabbie. The hotel could not be in a better location. It's located next store to the police headquarters and never did I feel unsafe walking the streets, even very late at night. Everything is within walking distance, including restaurants, shopping and the metro. I did find the women who work the front desk not very friendly. They act as if you are bothering them, although I only interacted with them during check-in and check-out. The rest of the hotel staff, including hose keeping scores a 10!

It is located near the staion, so it is convenience. And the stuff is kind, but I wanted them to help more. This meaning isn't bad. So I take rate 4. I'm satisfied with this hotel as this price.