Pueblo Bonito Mazatlan

The hotel and the staff were great. Everything was clean and the wait staff were fantastic. However most of the drinks we ordered tasted like there was no booze in them. We resorted to ordering juice or soda and then a shot of something.

The hotel is beautiful. The pools are nice, the view is great, the rooms are spacious. However, as soon as we walked in the door there was a 20 minute wait to check in (and we were next in line). They then tried to sell us on 10 different tours, timeshare presentations, and experiences. Then they were rude and completely unhelpful in the lobby and front desk for the rest of the stay. The food and drinks are overpriced (which is pretty normal for a resort). The service by the pool was fine but incredibly slow. While we enjoyed our vacation, I would not go back to Mazatlan to stay here- try a different hotel in the Golden Zone. (The pulmonia rides were fairly long from here also.)

A Few of the days the hot tub was cold. Fixed and then was great.

The view was breath taking as our room faced the ocean and the sunsets were spectacular. The room was ok, probably could have used some deep cleaning as the airconditioning vent was visably very dirty. There was an empty spot where it looked like a smoke detector was to go, but it was missing. The water never got really hot. The way the room was situated, and it was good sized, they either needed to move the location of the tv or have 2 as the only place to watch tv was in bed. So the sitting area was just that and could have been the prime spot for the tv. The spa/hot tub, closed at 8:00 pm instead of 10:00 like the pool. So when you went out for a normal time dinner and wanted to come back to the hotel for a relazing sit in the spa, IT WAS CLOSED!! And during the day, you could never get into the spa because all the children were in it. So we never touched that warm water. There is no night life at the hotel with no bar area with music or video streaming or even a tv. In our opionion the hotel had no night life or wanted it and therefore they lost a lot of money we went and spent elsewhere for drinks and all meals. The last thing was apparently someone "important" decided to vacation at the PB the same time we were there. So 5 out of 7 days a helicopter would fly over the beach and blow around the poor people relaxing in that area, it would land in an emply lot next to the hotel and then those people were brought to the hotel. Along with them were the police and the army and lots of drawn guns. They were in the parking lot, lots of them, everynight and at times during the day. It was VERY scary and put a bad light on our the hotel and our trip.

This is our third trip to Mazatlan, second to Pueblo Bonito. PB is a great resort in a good location. We stared the first day hangin on the beach. We walked down the beach and PB has the best beach in town! Great service by the waiters who will bring you drinks and food right to you on the beach. The prices are a little expensive but there is a grocery store right across the street where you can get drinks and snacks. Another way to cut the cost is attend the time share breakfast. We have done this on both trips and got $200 towards drinks and food. Which paid for all of it for the 5 days we were there. We ate breakfast at the hotel every morning, lunch and drinks at the beach and usually ate dinner out somewhere else. We found a great find of a restaurant only about a block from the hotel, its called the El Fish Market. FRESH SEAFOOD taco, and more, SO GOOD!! We went several times! Coldest beer I've ever had and the prices are so cheap! We found the rooms nice, but not USA nice. They are a little outdated but not horrible. We like the room locations as you are close to the ocean, so you can hear the ocean with your patio door open. The beds this trip were horrible. Very hard.... but we had such a great time at the beach we napped during the day.

Great location,clean rooms & very friendly staff!

One of the best places we have stayed in Mazatlan.Very polite employees.One thing we didn't like was that they had time share people working at desks in the hotel.

One of the most relaxing vacations we have ever found. One woman boarding the elevator just kept saying PARADISE. We can't wait to return

A beautiful place with a friendly staff. The activities staff is great and will make sure you have lots to do around the pool. Waiters around the pool are very friendly and quick with your orders. We will come back again.

Shuttle to hotel was a good experience. Check in was early. Located near the gold zone for shopping if required. Plenty of retires stay at this resort. Staff was very kind and helpful. Only stayed for one night therefore I did not attempt to use the internet. Rooms were very large with a view of the ocean. Stayed in full size beds (-).