Hotel Emporio Mazatlan

It was great. The staff was the best, very courteous and respectful. All the rooms have a wonderful view of the pacific and a private bacony. The hotel restaurant was delicious and on fridays they have a fresh seafood buffet for about $12 a great deal.They fresh shirmp cocktails,ceviches, grilled and fried shrimp among alot of other things. It is a great hotel very clean and nice hotel. And the best thing that it is located at he entrance od the Zona Dorada and on the other side the malecon (boardwalk)starts.

To start awesome views of the beach. Every room has its own balcony overlooking the pacific ocean and their 3 pools. The rooms were really nice, there beds were great with lots of pillows. All the rooms have LCD tv's and ipod dock radio alarm clock. The staff was really polite, helpful, and courteous. The location is great. The hotel is located at the beganning of the golden zone and a block away the "Malecon"(pier). It stretches a long way. I definately recomend this Hotel as one of the best for the price. The food at their restaurant was also really good.I got the breakfast buffet for free with my reservation and it was really good. I also tried there seafood buffet on friday and it was also delicious plus on fridays it is 2 for 1 beer. Dont go looking no where else.

Food is good not outstanding. All are very polite, but prices are high for Mexico & the service is just OK. The cleanliness is fantastic. Pillows are horrid, beds are OK. This is good for partyers who want to be close to nightclubs!

Spent most of my time at the beach. Shopping was great and nightlife was excellent and with in walking distance.

Simply Fantastic. We chose the all in-clusive plan and it was great. The food, drinks and service at the resturant were amazing! We can't wait to go back next year and are planning to bring several other couples with us.

I booked this hotel for one night only knowing I can get a less expensive hotel down the street a bit. After the first night sleep on any bed other than my own I always have a sore back. Not here. I couldn't believe how comfortable the bed was. As a result, I booked the rest of the week at the Emporio because I knew every morning I would wake up refreshed. The location was perfect. Just walk outside to the bus stop. A couple blocks to any decent place to eat, what more do you want? You bet, next time in Mazatlan, I'll stay there again.

Accommodating staff, good food, great hotel for families. Not the greatest location for those looking to be in the action and entertainment area, but if you are looking for a relaxing and friendly retreat it is great.

This was my first trip to Mazatlan, but my boyfriend had been there many times before. We were both extremely happy with the hotel and the staff that is there. We were on the third floor, looking straight out over the pool area and out to the ocean. Every morning, we had a beautiful view of the sunrise, with the palm trees and in the evening, it was the most spectacular sunsets I've ever experienced. There is a sliding glass door out onto the balcony, so you are able to hear the ocean waves. The staff, [...] went above and beyond to help us and to accommodate us in whatever it was we needed or just questions on the Mexican culture. They spoke fluent English which made it much easier to communicate with them. We will for sure go back there next year, and request the same room we had this year.

We have stayed at the Emporio (formerly Riviera) for over 10 years and keep coming back because of the service, quietness ( other than occasional disco music), and friendly, helpful staff. Even though the hotel has been undergoing extensive renovation the last couple years,and upon arrival this year, the front desk was gone, check-in was smooth and uneventful. The remodeled rooms are nicely done andbeds that were a little on the hard side are much improved.The location on the beach is great. Being able to eat in the restaurant just feet from the ocean is very relaxing. The food in the restaurant is very good and the waiters are quite attentive.Another reason for returing to the Emporio is [...] who operates a tour desk inside the hotel. We have purchased tours from him every year and have always received excellent recommendations and service from him. One of the best things about our trip each year is the warm welcome we get from [...] and other long time staff. We hope after the renovations are complete that [...] will still have his desk there.

Really bad, the staff was very rude to us.. it was not a good experience, do not book this hotel.. next time I will read the reviews more carefully... on the other hand Mazatlan was great!! we had a great time!!