El Cid Granada Country Club

Relaxing and friendly people not to close to downtown area

Friendly staff & quality service. Excellent location.

I have been traveling to Mexico since I was nine, but it has been over 30 years since my wife and I have been back to Mazatlan. The recent U.S. press regarding the violence is SO overblown. I spoke to a number of U.S. and Canadian citizens and they felt the same way. El CID Granada is being converted into the corporate HQ for all of the El CID properties, so we were moved to the Castila across the street. Our rooms were comfortable and class to all of our dining choices, since we were on the all-inclusive program. This allowed us to eat on the run in the two buffet restaurants or take our time dining at the theme ( Argentine, marisco, or Italian ) restaurants. All of the staff were polite, attentive and respectful. You need 24 hour notice at theme restaurants. Golf, spa and tennis was also available for an extra fee. The security force, both in- house and in the city were highly visable. I can't wait to return next year.

Great hotel but needs more friendly skills

The staff moved me at no charge to the more expensive and highly rated El Cid Castilla when they realized I'd have problems with my mobility scooter and the Granada elevator.The all-inclusive buffet food was reasonably good and we enjoyed all the a la carte restaurants. My husband especially liked the green nopal (cactus) and beet juices served at breakfast. I preferred the papaya.The entertainment was generally from an OK level to poor (the Broadway show consists of lip synching and dancing), so we tended to avoid it altogether.Beware the "Information" desks are for the resort's timeshare component. You can get rid of them easily though.The El Cid hotels are well-located in the middle of the Golden Zone (except for the Marina El Cid) and are kept scrupulously clean. The pools are heated and the ocean is right beside the Castilla and El Moro hotels. Staying at any one of them allows you to use the facilities of the others.[...]

Overall, a very nice hotel in the Golden Zone. This hotel would appeal to the traveller that is seeking quiet time and relaxation. If you are looking for non stop action, then you need to look at the Castilla or Moro properties. Friendly service at front desk upon check in and check out. I don't think the maid understood the concept of reusing the bath towels, as we always hung them up; however, when we would return to our room we would find fresh towels in the bathroom. A couple of negative comments about the hotel include that at night time you can hear the guests talking while walking down the hallway. Also, you could hear some noise from the window as well. Our room overlooked the garden. The noise itself did not last a long time, but when it did you could definitely hear it. I felt that they try to push their time share presentation a little too hard with their guests. We booked a European Plan room and this worked out great for us, as we had tours lined up every day that we were there for a week. There are plenty of good restaurants in Mazatlan and we were not disappointed at all. The hotel itself offers easy access to public transportation and within a matter of minutes you would find yourself on the opposite end of the city.

i like this hotel the prices are ok . i love the swiming pool, by the restaurante the fuffet are diferent every day i will go again