El Cid Castilla Beach Hotel

We did a lot of pool lounging and beach. Bad: too many kids running and splashing, not ideal if you are a couple who doesnt have kids... Pool food and happy hour was great! We never ate at hotel due to $$$, but there are many restaurants walking distance to hotel. We went to Oyster bar which was pretty much a hang out spot on beach, with only $6 cover that included 2 beers so a great deal. Pulmonias are the best way to get around or the local bus if you dont mind taking a bit longer to get there. Must visit the cathedral, stone island and the cliff diving site. Oh and airport only 30 min away $30 cabride! Overall enjoyed my stay at hotel, next time we will do an adult exclusive...love kids but not all day!

I have been in El Cid Castilla Hotel (Mazatlan) this year; the bedrooms and facilities are good for the price and hotel location. All bedrooms are tottaly clean on time The amenities are not so atractive I have paid All Inclusive but it is not worth it. The open bar is very regular, not much to choose, and food is not atractive at all, is always the same scramble eggs, french fries, burgers and spagetti.. I will recommend this hotel but not the All inclusive, do not waste your money. You can save much money if choose European Plan, there are a lot of restaurants to eat around the hotel.

Good Location, Good Staff and customer service, but older property and low quality of food and amenities. The buffet is not good at all - we ended up going to the Morro for food most of the time and to the pool as the Castilla is really outdated. Special restaurants are ok, but the menu is a little small. Service is excellent and everyone tries really hard. This made up for many things for us. Great location near Golden Zone - I recommend way over the Emerald bay, which is too far away from anything.

I enjoyed my stay at this hotel. The hotel is older but is still pretty nice. Great location and extremely friendly staff. My room was on the 3rd floor but right on the beach. Beautiful sunsets.

The city is beautiful with friendly people, so if this weather is very hot but out of a cold beer everything was excellent

I have been coming to Mazatlan for many many years staying at most of the hotels in the golden zone. I had heard so much about El CID that I decided to give it a try. Check in was a breeze, for some reason I got the VIP service. After check in I had to go and see another lady who was supposed to explain more about the resort etc. Instead she was very pushy in trying to get me to go and see the Marina hotel and get a free breakfast (which really means they want to try and sell you a timeshare)., but I had no interest. She was very insistent about this and the only way I could get her to stop was to be be rude to her. This wasn't a good start to the vacation. The hotel was average at best. Nothing really stood out to give me the "wow factor". Service was acceptable, if at some times very slow in the pool area. The food was slightly less than average quality and after a couple of days of all inclusive food, I went to other restaurants in the golden zone to seek a better quality of cuisine. The system of making reservations for the restuarants was not the most user friendly and after several attempts to secure a table at the argentinian restaurant, I finally gave up. The pool was probably the best feature of the hotel, it was heated so there was no cringing when entering like at most of the other hotels in Mazatlan at this time of year. My expectations were high after I had read so many good reviews, but overall it was just an average experience, nothing really special. I would probably stay here again at some point in the future if there was nothing available at my other favorite hotels in Mazatlan.

If you like kids this is the place its a family resort Im used to Adults only resorts nice view from the tower I travel alone if your a solo traveler get out of the resort and walk anyware on central ave it will help lot's of good food!

Excellent pools. Good food in restaurants but not the buffet style.

-I advise to go all inclusive and tip the waiters or you will be ignored. -Take as many tours as you can, but keep your schedule open for changes. - Beds are super hard. Good Luck with that. - Shower was broken. Check room before you settle in.

the resort is in great location, but food needs some help ,kind of blaah even at the restaurants. italy was the best, but have had better, also beds are to hard and need to update the pillows/. We return because we know alot of the staff and like location. just wish they would have better quality of food and drinks. all inclusive drinks didnt have alcohol in them unless you were standing there an watching them. will go to other hotel we have stayed at probably next time for the price, unless el cid is alot cheaper or food gets better ,but do love location so who knows.