El Cid Castilla Beach Hotel

Multiple pools, dining and an excellent business center. Views of the Pacific Ocean from balcony were excellent. Location near the shopping district, and ATM banking accross the street. Hotel is close to many restaurants. About a half hour ride from the Mazatlan Airport.Bathroom was very large and room was spacious. Great value for the dollar. Staff spoke good english.

I highly recommend this hotel to anyone considering a vacation in Mazatlan. The all inclusive plan is the way to go, with all the first class local and international restaurants, theater shows and buffets. I have never been treated so well from arriving at the resort, to pronatours adventure tours,to Check out. All the staff at the El Cid Castilla Beach Resort are extremely professional, polite, and knowledgeable. The sincerely close and happy relationship between the staff shows through and makes you feel like your in a family environment.

Check in and check out were flawless. Staff super friendly ! Room was very clean, and maid service exceptional. Only thing I didn't like about the room was the TV, (very old). Food, (all inclusive plan) in the hotel was good. Really liked the breakfast buffet. Have a omellet custom made by "Sacoro". She is the best ! Would I stay here again ? YES ! This is the 20th year that I've stayed at the El Cid. Always the best. ! Looking forward to another 20 years.

staff very pleasant and helpful. Missing was a clock had a hard time nothing to look at. i should have called but i didint think of it and asked if there was a alarm clock available since i was on a tight schedule. as for awake up call i did also didnt realize i could have asked for a stuttle to take me somewhere local instead i walked i am not used to having a shuttle service would have been nice if it was mention oversight i am sure. i forgot about room service if a menu was in the room that also would have help...small detail that i overlooked... other wise i had a very nice birthday hotel left me a mini cake in the room which i really didnt expect.. i would use this hotel again but now i know what is missing and now i know that need to ask as soon as i check into the room i learning experience luck for me it was a 3 day stay only. great hotel would highly recommend it to some..

rooms could a upgrade plus flat tv,

I go to Mazatlan to escape at least part of the cold Minnesota winter. This was my third year at this hotel. I love this hotel, especially with its all-inclusive option. The price is right -- fairly reasonable even for single travelers such as myself -- and there are enough restaurants on site everyone can find dishes they like. I have no serious complaints, other than the buffet food is never hot, but it definitely is plentiful. My room was exceptionally clean and the complex is well-maintained. Their Customer Service staff offers excellent service. Best of all, I felt safe there.

We had a great time at this Hotel. Easy access to the beach, a few pools to choose from, and options for restaurant dinners. There is no fridge or drinks in the room though.

Thoroughly enjoyed stay at el cid castilla beach. Good location and the staff was amazingly warm and welcoming. The view of the sunsets were wonderful. Rooms were well kept and comfy. If I travel back to mazatlan, I would definitely stay again:)

Good location. Nice beach, pool, rooms, and buffet.

I have been coming to Mazatlan for many many years staying at most of the hotels in the golden zone. I had heard so much about El CID that I decided to give it a try. Check in was a breeze, for some reason I got the VIP service. After check in I had to go and see another lady who was supposed to explain more about the resort etc. Instead she was very pushy in trying to get me to go and see the Marina hotel and get a free breakfast (which really means they want to try and sell you a timeshare)., but I had no interest. She was very insistent about this and the only way I could get her to stop was to be be rude to her. This wasn't a good start to the vacation. The hotel was average at best. Nothing really stood out to give me the "wow factor". Service was acceptable, if at some times very slow in the pool area. The food was slightly less than average quality and after a couple of days of all inclusive food, I went to other restaurants in the golden zone to seek a better quality of cuisine. The system of making reservations for the restuarants was not the most user friendly and after several attempts to secure a table at the argentinian restaurant, I finally gave up. The pool was probably the best feature of the hotel, it was heated so there was no cringing when entering like at most of the other hotels in Mazatlan at this time of year. My expectations were high after I had read so many good reviews, but overall it was just an average experience, nothing really special. I would probably stay here again at some point in the future if there was nothing available at my other favorite hotels in Mazatlan.