RIU Santa Fe All Inclusive

We had a great time! beautiful place, staff was great, the kids had a wonderful time. If I can I'll go back next year.... but will eat only at the buffet restaurant!!

Overal, all my family was pleasantly surprised for the value received on this trip; it was a beautiful hotel, good location, excellent service and fresh/good food. Things that in my opinion need to be improved: 1)Include free internet; all the hotels in the US, even the cheap motels offer free internet. 2) TVs are too small; they need to be updated to HD and larger size. 3) Need to provide more NFL football games on TV. 4)Cups for non-alcoholic drinks are too small; they need to be at least 12 oz but 16oz will be better to avoid many trip to the fountain drink dispensers. 5)Need to provide self-serve coffee pots available for regular and decaf american coffee at the sports bar 24/7 for the people that have to leave early on tour trips. There is a bar tender there but the service takes too long with the fru-fru coffee machine in there.

Staff not helpful , and food poor seems not to be fresh either ,

Riu's grounds and facade looks amazing but the rooms are dark and gloomy. I requested for a king bed but got 2 beds. There was a typhoon on Sept 1 and when we woke up there was 2 inches of water in our room. There was no housekeeping number to call and no front desk calls were answered at 4:00 am. I called the operator to report our flooded room, waited for 2 hours and no one came. My husband & I had to use all the towels to keep the water from coming in. I called the front desk and someone answered this time & said that there was no call from our room#. We also had to walk far, a good 5 minutes, to get to the food court under the rain because the hotel did not have umbrellas. This hotel was badly constructed and did not consider the guests' comfort. The buildings did not have connecting covered pathways one could use to go from one building to another especially when it rains. My sister & her husband were moved twice because both previous rooms were leaking and this was prior to the rain. I could go on and on but our over-all experience with Riu was not a pleasant one. I will never stay in this hotel ever again.

Best time ever....got to go back again next year. Best time ever....got to go back again next year.

Hotel location is great, provides excellent view of Lands End. The facilities are excellent and very well maintained. The service was excellent. The food provided in the all-inclusive plan is average at best. We never got sick, but there were only a couple meals that we were really satisfied, especially our teenagers. We also had a severe noise problem during our stay. We had to call security on three different occasions due to either fights in neighboring rooms, or large groups singing after midnight. We were only able to sleep thru the night twice in seven nights without being woke up with noise. The entertainment had its good points but also some bad points. It had too many inappropriate connotations for my taste. This was our second time at this resort, and we would probably return again.

My wife and I spent 6 nights at the Riu Santa Fe and all in all were quite happy. Our only major issue was the other visitors which included college kids whom it appears were sent away by their parents. This did not mix well with the family and otherwise very kid friendly environment. However, this can’t really be laid on the resort itself, but just a matter of poor timing. Food was awesome, though it does get old by the 4th day. The pools are excellent as is the beach and location. The resort is kept very, very clean, is modern, and very comfortable. The staff work very hard on keeping the grounds up well and this is quite apparent. The rooms are great with the only issue which only bothered me being the smoke alarm that flashed 2 little red lights that could light up the room in the dark. But, I have super good night vision and looking at the lights from the bed with my eyes closed could easily see them and looking away they would briefly light up the room for me with my eyes open. I do not expect this would be an issue to anyone else. Also, if you have rude neighbors the room’s noise can be intrusive. The only other issue would be the wait time for drinks in the pool. More staffing is needed here. The resort overall deserves a plus 4 star rating.

I have stayed at a number of resorts in Cabo over the past 15 years and would have to say this was the biggest diappointment. The service was mediocore at best, the all inclusive food was not good and tried several times to make a reservation for one of the restaurants well ahead of time and never able to receive one. I spoke with another group staying there that claimed they had money stolen from their room and someone from house cleaning showed up at 10:00 pm unannounced and when questioned said it was a mistake. I would not return to this resort.

The hotel overall was excellent. It is a massive place - with enormous pools. The restaurants & bars were very good. Overall the whole place was gorgeous & you couldn't ask for more. We had one major complaint however - my son had his own room. That room had a leak in the ceiling over the bathtub that splashed out into the bathroom floor. We called the desk twice about it. Supposedly that sent someone to look at it- but it was never fixed & they didn't offer to move him or anything. It was quite an annoyance.

This was our first time at an all inclusive resort. We wanted to compare this to our experiences on cruise ships. Overall we liked it very much. The Riu Santa Fe was a really beautiful place sitting right next to the ocean, our room had a partial view of the ocean with two amazing plam trees right out side of our balcony it was really lovely. The rooms were great and very clean the staff extremely friendly and all ways helpful when needed. The hotel was maybe 15 mins from Downtown Cabo via the bus or a taxi. We liked being able to come and go as we pleased via being on a ship. So overall we were very pleased and will probably end up going back again. Unfortunately my only complaint would be about the shower and bathtub ours was very high not your average step in, into a bath tub which was very awkward to get in, and they had no mats or anything in the shower to help with slipping. I found myself having to really make sure I held onto the safety rail stepping into the bath tub and making sure I really lifted my leg to clear the hight of the tub. So not a bad remark just a little safety warning if you have any handicaps or lifting and bending your knees.