Our stay at the Las Brisas Ixtapa over the week of Christmas was fantastic to say the least. We were checked in by Carlos, who was very courteous, efficient, and eager to answer all our questions. Our favorite meal was in the Portofino Restaurant.
Jorge did an amazing job of preparing Cesar salads and Shrimp Flambe at our table side; the food was cooked to perfection and Jorge provided a great show. In the Lobby Bar Rosario always greeted us with a smile and cheerful conversation, and went out of her way to accommodate us. Those three were at the top of our list for kudos, but all Las Brisas employees provided excellent customer service and tended to our every need.
We stayed on the 21st floor, which must have been reserved for adults because it was very quiet there – no kids running up and down the hall. The view from our balcony was spectacular as we could see the entire bay. Sliding louvered doors just inside the glass patio doors could be used to shut out light, which was nice for sleeping in. The king bed was firm, the AC cold, and the shower hot.
The facilities were clean and well maintained. We used the “adults only” pool and the staff did a good job of turning children away so that the area was quiet and relaxing. There was also a pool boy who frequently skimmed the pool of plant debris. It was nice to be on the Las Brisas beach because there were no vendors hawking their wares as is typical on most other hotel beaches in Mexico. The surf was strong and not very child-friendly, but the water was warm and enjoyable.
We have stayed in luxury resorts numerous times all across Mexico, and find the Las Brisas ranking among the best. Maybe the people who have written negative reviews about this resort should stay in a cheap hotel on “hotel row”, one with poor facilities and service, and then make a comparison; you get what you pay for. Also, food styles vary greatly from region to region in Mexico. If you want consistent flavored cheap food, stay in the US and eat at Taco Bell!
We can’t find anything worth complaining about at this resort, and are very much looking forward to staying here again. Good job Las Brisas Ixtapa!
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Take a taxi into town (either Ixtapa or Zihuatanejo) - the resort provides a quiet, relaxing atmosphere.
I stayed there years ago, and I am happy to say that it still is a wonderful place to visit... Only thing missing? A good supervisor keeping an eye on the perfect cleaners of the rooms and restaurant areas. A few regrettable mistakes on that side
during our brief, yet very pleasant, stay.
When checking in, I found out our reservation did not include any meals, so I asked the clerk how much it would cost to upgrade it, and he answered it wasnt possiblle. I told him I needed to know a price in order to make a decision. We went to our
room and came back to the front desk and the same guy told it would be $1500 MXN ($115 USD) per day pers person to include meals. -a total of $13,500 MXN ($1035 USD) I did not agree with it, and had to leave the hotel each meal. At the end of our stay, we were charged $52 MXN for a bottle of water and $18 pesos for 2 local calls ($4 and $1.3 USD respectively) I will never book at that hotel ever again. Please, let others know! I traveled with my grandmother and son. The hotel did not offer facilities for her at all.
Stayed 5 days in the "Brisas Beach club" rooms. Upon arrival the lobby is outdoors so it's kinda hot waiting in line. The staff is very friendly. If you do not speak spanish it may pose a concern as not all of the staff speaks english. Be sure to
ask the staff what is included in your room because i found out on my 3rd night that i had free happy hour. Also the restaurants inside the hotel are a little on the expensive side, it's cheaper to take a taxi to zihuatanejo and eat.
We have come to las Brisas 6 or more times over the years. It never fails to be impressive. The hotel location is wonderful. Very relaxing to have a beautiful view of the ocean and to hear the sound of the waves from your balcony.
I love Brisas 2