Krystal Ixtapa

although we like this hotel and the staff we were frustrated by the following items: 1. no hot water a couple of days 2. room not cleaned one afternoon after a day at the beach and we had to wait which delayed our evening plans. 3. no pesos many days when we wanted to exchange. 4. we love our wait staff Jesus and Anabel 5. we also enjoy our time with Andres, security guard

We really liked the Krystal mostly for it's location and service! We had met many families that had been there before and were returning for as many as 20 years. It's comforting to hear that kind of loyalty to the destination and the hotel.

Great central location on a wonderful soft sand beach with numerous palapas for shade on the beach ... is great there. The pool(s) and area was very nice, attractive and well maintained. Used to be a swim-up bar years ago, but is now permanantly closed off. Fairly quiet and relaxing around pool area. Service is varied ... a few friendly and helpful, but many not even cordial ... no "Buenos dias", or similar ... no smile ... often as if they were doing us a favor! A little smile and friendliness is cheap and goes a long way. This, in my opinion, is due to weak management ... think training, expectations, etc. Management needs to raise the bar with training/expectations in how they greet and interact with their guests. Upon arrival, the front desk person was unfriendly ... not even a "Welcome to our hotel", or similar ... as if he was bored and did just the minimum to get us checked-in. Interestingly, one week later, upon our check-out, a different person at the front desk and our valet for our bags and getting us a cab were very friendly and professional. Wish we had received that warmth upon our arrival. The food and food service was way off! We ate at the hotel restaurant the first night ... it was not very good. Hence, we enjoyed good to excellent food at restaurants for the following nights across the street. We usually ate breakfast at the hotel before going to the beach. The menu had very little or no description (on both the English and Spanish sides). It was okay and some entrees were quite good, but NO consistency ... one day the same order as the next would be different! A great location on a great beach, but a "tired" property.

The hotel was one of the first in Ixtapa but is very comfortable and the room we had has been upgraded over the years. We have been going to Ixtapa for about 20 years and have always stayed at this hotel. The staff is great and the location is central so you can walk to every place in Ixtapa.

The staff at the hotel was very friendly, helpful and courtous.

Area compact and literally on the ocean. Took the all-inclusive and the food (and beverage) was varied and good every day. It was three days before we got out of the hotel to walk down the street to the bazaar. Read previous visit comments and I saw where renovations had been made and hotel upgrade appreciated by me. Minor problems when reported to the desk were handled. Would I recommend to others? YES! Will I return? YES!

The Krystal was a very good hotel in respect to location on the beach, a wonderful pool and very clean rooms with nice updates. I did experience a problem with the Air Conditioning in the room as it broke after the first night we arrived. We were advised the A/C would be repaired and the hotel provided us a fan in the room. After the 4th night with A/C that was not functioning properly, we requested a room change The hotel was eager to please, however, made no accomodations or reductions in our hotel bill or our charges incurred at the hotel. In addition, when you check out, beware of hidden charges, such as charges for towel use at the pool, etc... You can removed, however, you have to ask for the charges to be removed.

Krystal Resort Hotel is older and really geared for families - on an all inclusive package. The beach is very nice with pounding heavy surf that is definitely dangerous - it's not a swimming beach. The pool is totally laid out for fun but if it is extremely hot then so it the pool and that is not refreshing. The staff were always there to serve and there wasn't much they could do about weak and inconsistent internet access and the same for the elevators.

Our family LOVE Ixtapa/Zihua and have been there many times. This is second time we have stayed at Krystal. Location cannot be beat ~ within walking distance of everything and bus to Zihua right in front of hotel. We do not do all-inclusive as we love exploring Ixtapa restaurants (Soleido, Deborah's are great!) as well as Zihua (Daniel's). Regarding Krystal...room nice with great view.Housekeeping did good job ~ getting towels as well as TP for three was daily challenge and apparently Krystal doesn't supply washcloths. Staff cater to the Mexican guests especially Fridays thru Sunday which frankly became quite obvious not to mention annoying. Staff at Reception Desk as well as Concierge not terribly friendly and again catered to Mexican clients. Also....regarding room comfort ~ pillows hard and lumpy (WORST pillows we have ever slept on). Bedspreads were kind of similar to a plastic tablecloth.....definitely could use some improvement. Overall had a FABULOUS time. Plan to stay in Zihua next time.