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Hotel Overview
Good Value for the price..
We Stayed 3 Days and was a good Experience for what we payed, the beach to take a walk its really...
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RoadTripTraveler
- Mar 6, 2012
excellent place to stay
Good location, Maid did a good job daily, Cafe excellent, service good. 1 light bulb burned out in...
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bobbie mac
- Mar 5, 2012
Beachfront resort with swim-up bar, beach activities and kids’ club
The Krystal Ixtapa hotel features amenities ideal for families, couples' vacations and honeymooners. The all-inclusive plan includes meals, domestic and selected international drinks and entrance fees to Christine disco. Guest rooms feature cable TV and balconies with spectacular ocean views. The Krystal Ixtapa resort is situated between two championship golf courses and also features a freeform pool with swim-up bar and water slide -- the perfect spot to spend a lazy afternoon sipping a cocktail under the palapa.
Krystal Ixtapa Rooms
- Krystal Club Ocean View
- Splendid rooms, casual decor and colorful bedspreads. King size or two double beds available, connecting rooms, mini bar, in room security box, cable TV with premium channels and on Command movies. Additional services: Private check in and check out continental breakfast, hors d'oeuvres and wine in the evenings at the club lounge. Access to the Gym. Wireless Internet.
- Deluxe Ocean View Room
- The room provides a furnished balcony with a spectacular panoramic view over the Pacific Ocean. These recently remodeled rooms are decorated with trendy style NH furniture, beds with spring-box mattresses, 27 inch television and a two-chair dining set. The barefoot-friendly guestrooms have marble floors, marble bathrooms with shower/tub combinations. Additional amenities include wireless internet free of charge, minibar, safety box, hairdryer, coffee & tea facilities, direct outside telephone line.
- All Inclusive Deluxe Ocean View
- Includes meals (including the famous Bogart's restaurant and seafood specialties at Las Velas restaurant), domestic and selected international drinks. Dine out program. No cover at Christine disco. All-Inclusive food and beverages: Buffet breakfasts, lunches, and dinners -Dinners at Aquamarina restaurant and/or La Velas restaurant -Three-course a la carte dinner at Bogart's restaurant (One per up to four-night stay, two per five nights or more). House wine by the glass. -Snacks from noon to 5 pm -Domestic and selected international drinks, except at Christine and servibar. -Room service (limited snacks from 11 pm to 6 am). -Board games at the Sport bar. -Dine-around program. -Supervised outdoor activities for ages 4-12 from 10 AM to 5 PM (hours subject to change). -All tips and taxes included.
Hotel Map
- Area served
- Ixtapa, Guerrero
- Nearby airports
- Ixtapa Airport (ZIH) 9 Milles
- Area description
- Located right in the middle of Ixtapa Bay, in the resort's area, four miles from Zihuatanejo Down Town and 9 miles from the airport.
Amenities
- Business center
- Concierge
- Conference Facilities
- Fitness center
- Free parking
- Handicapped Rooms/Facilities
- Health Club
- High-speed Internet
- Internet Access
- Meeting/Banquet Facilities
- Pool
- Restaurant
- Room Service
- Wireless Internet
Meeting facilities
- Meeting Info
- The Hotel Krystal Ixtapa is the best option for holding congresses and conventions. It has 8 fully equipped meeting rooms and its swimming pool for the organization of events of up to 3,000 people. At the same time, it offers 3 restaurants, sport bar, lobby bar and the Beach Club.
Dining
- Bogart's
- Fine food for fine people An ambience where that atmosphere of romance and adventure is recreated. It is the perfect place to give free rein to your own fantasy while enjoying the delights and specialties of the international exquisite cuisine. For regular guests to Ixtapa we do not have to explain anything about this famous and well known restaurant. Set in a decor of Casablanca in Moroccan style with live piano music every night, it will make you feel you are in a real movie. This air-conditioned fine dining restaurant offers an international changing menu and a wide variety of quality wines; it is also known for its table preparations. Reservations and dress code required. Some items with surcharge for all inclusive plans.
- Sport Bar
- Located in the heart of the hotel featuring big plasma television screens, pool table and various game tables: open from 6 pm to midnight.
- Room Service
- Available 24 hs.
- Cascada Snack Bar
- Casual, open-air restaurant/bar serving burgers, hot dogs, nachos, quesadillas, tacos. Open late morning to early evening. Food served daily in high seasons (late-December through Easter, mid-June through August) and weekends during low seasons.
- Las Velas
- Open-air, ocean-view restaurant with thatched roof. A la carte and/or buffet lunches. A la carte dinners featuring grilled foods.
- Aquamarina
- Breakfast and dinner are served in this lively open air restaurant with pool/ocean view. The breakfast buffet consists of a wide variety of international as well as typical Mexican dishes. At night an a la carte menu is served.
- Special Notice
- Christmas and New Years dinner are not included in the all-inclusive plan. There will be a surcharge of $75 for adults and $40 for children under 12 on December 24 and December 25, and a surcharge of $100 for adults and $60 for children under 12 on December 31. Guests can reserve a table at check-in and will receive a confirmation coupon.
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (48)
Ratings and reviews for Krystal Ixtapa
- All travelers (48) 3.4 / 5
- Business (3) 3.7 / 5
- Couples (26) 3.5 / 5
- Families (15) 2.9 / 5
- Friends (3) 4.7 / 5
- Amenities:
- 3.4
- Room cleanliness:
- 3.9
- Hotel staff:
- 3.7
- Room comfort:
- 3.6
- Location:
- 4.6
- Value:
- 3.8
75%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Spring Break
Our family LOVE Ixtapa/Zihua and have been there many times. This is second time we have stayed at Krystal. Location cannot be beat ~ within walking distance of everything and bus to Zihua right in front of hotel. We do not do all-inclusive as we love exploring Ixtapa restaurants (Soleido, Deborah's are great!) as well as Zihua (Daniel's). Regarding Krystal...room nice with great view.Housekeeping did good job ~ getting towels as well as TP for three was daily challenge and apparently Krystal doesn't supply washcloths. Staff cater to the Mexican guests especially Fridays thru Sunday which frankly became quite obvious not to mention annoying. Staff at Reception Desk as well as Concierge not terribly friendly and again catered to Mexican clients. Also....regarding room comfort ~ pillows hard and lumpy (WORST pillows we have ever slept on). Bedspreads were kind of similar to a plastic tablecloth.....definitely could use some improvement. Overall had a FABULOUS time. Plan to stay in Zihua next time.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 5
- Hotel staff:
- 3
- Room comfort:
- 2
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
RoadTripTraveler
Good Value for the price..
We Stayed 3 Days and was a good Experience for what we payed, the beach to take a walk its really good, all the rooms have at least partial view to the bay, on weekends they had this special Mexican night with music dancing food and beer for only 16 dollars the show its not special the food was ok, if you are looking for young crowd… this is not the place, everything it’s on walking distance, the rooms seems to be a little old but overall was good.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
bobbie mac
excellent place to stay
Good location, Maid did a good job daily, Cafe excellent, service good. 1 light bulb burned out in the bathroom, that is all negetive I can find. Pool are excellent, and again, great location
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
AmyJoH
Great Hotel
The Hotel is in a perfect Location, just across the street are all the shops, night life, and fabulous resteraunts. Service at the hotel was great everyone was so friendly. The new showers were awesome! The maids put beatiful flowers in the bathroom everyday! I just Love that!!! This was our 3rd time in Ixtapa at the Krystal I just Love coming back. We have made many friends at the Krystal, they remember us every year!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
EDCSJ
Mexico Vacation
The hotel has improved from last year. Old owners have taken over - much nicer, cleaner and better staffed. We had a upgrade room to one of the ones that have had the bathroom all redone. Very nice. Their goel is to have all done by next year. One very good plus is that you can have all inclusive or not, We always do the not, lots of good resturants in the area to choice from. Would go again.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
ME93
We did not buy all inclusive package
After reading some reviews we did not buy all inclusive package and we were happy with this choise. There are many place in close vicinity to have a breakfast or lunch, and few nights we went to Zihuatanejo for dinner. This hotel has a good location, magnificent ocean view, nice pool area. During our visit the waves were big at the break for just normal swimming, but you can do body/boogy boarding. The beach is big and not crowded, but it is not easy to find a space under umbrella, because people try to reserve the shade from early in the morning and keep it through the day.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 4
- Value:
- 3
Dining tip:
Short walk from hotel
Soleiado - breakfast, lunch, dinner Nueva Zelanda - breakfast, lunch By taxy or bus to Zihuatanejo for dinner
Reviewer score
Would recommend
Omar
It is an old hotel, supposedly
It is an old hotel, supposedly it was recently remodeled but I just went for the first time and felt that way. Elevators, architecture, room interiors, facade, everything looked like designed for another generation. It's good value for the price though, and the location cannot be better. It is located in the middle of the action, regardless if it is night clubbing, exercising, having dinner or going to take a walk to the Marina. Food is ok, pool is excellent and it has a great piece of beach in front.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 4
- Room comfort:
- No rating
- Location:
- 5
- Value:
- 5
Reviewer score
Would not recommend
Tuli
would not recommend this hotel
The hotel restaurants were fine. Our room was not so good. The bathroom was gross. Some of the workers at the front desk were disrespectful and had very bad manners. If anyone in USA acted that way with customers, they would be fired.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 2
- Room comfort:
- 3
- Location:
- 3
- Value:
- 3
Reviewer score
Would recommend
w,ville tom
hidden jewel
good food, much improved over the past. excellent staff, very helpful and friendly
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Dining tip:
Short walk from hotel
excellent dining in ixtapa
Reviewer score
Would recommend
dine star
still a great place overall
This is our 16th year at this hotel. We were disappointed that the Parrillada restaurant where you dine overlooking the ocean was closed. That was one of our favorite places to eat. We are hoping it will reopen at some point. Still, the location of this hotel is excellent, the staff are wonderful and the pool and grounds beautiful. I hope we will continue to be able to go back. Additionally this is a very safe location.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 5
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
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