Isla Mujeres Palace Beach Front - All Inclusive-Couples only

4 stars
Carretera Garrafon, Vista Alegre, MZ. 63, LT1, SM. 007, Isla Mujeres, 77400
Hotel Overview
Reviewer score
4.3
out of 5
31 reviews
Great birthday trip

Great staff, real good food. Great trip. Excursions, spa and extras included See full review

  • Trvlnut21
  • Sep 14, 2014
The best place I have ever been to.

THis place is spectacular. The staff is so friendly and helpful, they go out of their way all the... See full review

  • AdamandDayna
  • Jun 2, 2014
All Inclusive - Couples only Resort
Small and luxurious, located on the beautiful and charming island of Isla Mujeres, on a powdery-white sand beach, this resort is sure to guarantee a private and relaxed stay. Guests can lounge around the free form pool or on the tranquil beach or for a bit of the local custom, they can enjoy the nice breeze lying on one of hammocks strung amongst the palm frees.

This all-inclusive couples only resort features 62 Superior Deluxe accommodations all with a double Jacuzzi, balcony and 24-hour room service. A variety of international favorites offer a la carte breakfast and dinner. And don't miss the ample lunch buffet in the open-air restaurant by the sand where you can enjoy the Caribbean breeze.

The activities staff will keep you entertained with pool and beach activities throughout the day, or if you prefer a more personal form of relaxation, rejuvenate yourself in one of the 4 massage rooms.

Eat and Play at All Palace Resorts - When you stay at any of our Palace Resorts properties, you are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Scheduled transportation is available at select resorts.

Gold and blue are the colors of this location. Surrounded by the turquoise waters and clear blue skies extending to the horizon, the resort is a feast for a day under the sun either by the pool, at the golden beach or kayaking. A pier for small vessels, an outdoor freestyle pool and non-motorized water sports are just some of the activities you can enjoy all year round.

The hotel also offers:
-Business center
-Concierge
-Free parking
-Handicap rooms
-Health club, spa service
-High speed internet access and FREE wireless internet
-Outdoor freestyle pool with swim-up bar
-Restaurant
-Room service
-Kayaks, scuba diving demonstration, non-motorized water sports
-Ping pong tables, Table games
-Kids activities area
-Infinity terrace
-Doctor on call 24 hrs($)
-Dry cleaning & laundry service($)
-Rollaways & wheelchairs on request
-Currency exchange
-ATM machine
-Gift shop($)
-Bell staff service
-Holistic center($)
-Jewelry stores($)
-Travel agency($)
-Taxis available 24 hrs($)

The following amenities are provided in the resort with additional charge:
Airport shuttle transportation, Doctor on call, Baby sitting service, beauty salon, Golf & Laundry service.
Eat and Play at All Palace Resorts - When you stay at any of our Palace Resorts properties, you are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Scheduled transportation is available at select resorts.
Guests staying at Isla Mujeres Palace can now arrive in comfort and style. Enjoy a luxurious yacht ride from Cancun to Isla Mujeres Palace on the Casanova. Its included with all reservations.
All guests are responsible for their own transportation from the airport to Marina Aquatours located at Boulevard Kukulcan Km.6.5, Zona Hotelera, Cancun.
Please send an email to dmanzanares@palaceresorts.com and sbote@palaceresorts.com noting the time you will be arriving at Marina Aquatours along with your flight itineraries.
Requests for yacht pick up must be sent with a 24-hour notice between 9am -6pm. Same day pick up requests are not allowed and will not be honored

Isla Mujeres Palace Beach Front - All Inclusive-Couples only Rooms

Superior Deluxe Pool View - Couples Only
Each elegantly appointed guest room features:
-1 king bed
- Double Jacuzzi
- In room Wine
- Private bath w/ shower only
- Balcony with chairs & table
- Liquor Dispenser contains premium brands
- Mini Bar contains sodas, bottled water, juices & domestic beer
- LCD TV w/ Satellite
- Purified Water
- Chi Bath Amenities
- Bathrobes & Slippers
- Digital safe (laptop size)
- Individually-Controlled A/C
- Coffee Maker
- Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board
- Wireless Internet
- 24-Hour room service & Turndown Service
- Non-Smoking rooms available
- Pool view
- Max Occupancy: 2 guests (couple)
- 511 Sq. Ft
Concierge Level
-King bed, Double Jacuzzi, In Room Wine
-Private bath w/shower only
-Balcony with chairs & table
-Liquor Dispenser contains premium, upgraded brands of liquor
-Mini Bar with sodas, bottled water, juices & domestic beer
-LCD TV w/Satellite, DVD & CD Player
-Chi Bath Amenities, Exclusive Beach Bag(1 p/room p/stay), Bathrobes & Slippers
-Aromatherapy & Pillows menu
-2 -25 Minute Massage at the Beach/Spa/Treatment rooms
-Digital safe laptop size
-Espresso/American Coffee Maker
-Direct Dial telephone, Clock/Radio/IPOD dock, Professional Hair Dryer, Wireless Internet
-24-Hr room service with select menu from restaurant to create a Special Menu & Nightly Petit Fours-Turndown Service
-Exclusive Concierge Phone Service, Private check-in & out/Late check-out & Early check-in (subject to availability)
-Max Occ 2, 511 Sq Ft & Ocean view
Superior Deluxe Ocean View - Couples Only
Each elegantly appointed guest room features:
-1 Kg bed bed
- Double Jacuzzi
- In room Wine
- Private bath w/ shower only
- Balcony with chairs & table
- Liquor Dispenser contains premium brands
- Mini Bar contains sodas, bottled water, juices & domestic beer
- LCD TV w/ Satellite
- Purified Water
- Chi Bath Amenities
- Bathrobes & Slippers
- Digital safe (laptop size)
- Individually-Controlled A/C
- Coffee Maker
- Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board
- Wireless Internet
- 24-Hour room service & Turndown Service
- Non-Smoking rooms available
- Ocean view
- Max Occupancy: 2 guests (couple)
- 511 Sq. Ft
Deluxe Room - Resort View - Couples Only
Each elegantly appointed guest room features:
-1 King bed
-Double Jacuzzi
- In Room Wine
- Private bath w/ shower only
- Balcony with chairs & table
- Liquor Dispenser contains premium brands
- Mini Bar contains sodas, bottled water, juices & domestic beer
- LCD TV w/ Satellite
- Purified Water
- Chi Bath Amenities. Bathrobes & Slippers
- Digital safe (laptop size)
- Individually-Controlled A/C
- Coffee Maker
- Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board
- Wireless Internet
- 24-Hour room service & Turndown Service
- Non-Smoking rooms available
- Views of resort or common areas
- Max Occupancy: 2 guests (couple)
-511 Sq Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Dining
All inclusive
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

21.2185 -86.7286
Area served
Isla Mujeres.
Nearby airports
Cancun International Airport-50 minutes.
Area description
Located in the charming Isla Mujeres (Island of women) off the coast of Cancun in the Caribbean Sea, the new all-inclusive Isla Mujeres Palace will debut in fall 2007.

Dining

Lobby Bar
Continental Breakfast, snack bar
Pool & Snack Bar
Palapa swim up bar & snacks
Azul Restaurant
Cuisine: International
Breakfast a la Carte: from 7:00 am to 11:00 am
Buffet: from 12:00 pm to 4:30 pm
Dinner a la carte: from 6:00 pm to 11:00 pm

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (31)

Ratings and reviews for Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Overall score

4.3 / 5
5.01.0
31 out of 31
Amenities:
4.3
Room cleanliness:
4.7
Hotel staff:
4.7
Room comfort:
4.6
Location:
4.1
Value:
4.3

90% would recommend to a friend.

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

5
5.01.0
Trvlnut21
Business
Clarksville tn
Sep 14, 2014

Great birthday trip

Great staff, real good food. Great trip. Excursions, spa and extras included

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

5
5.01.0
AdamandDayna
Business
St. Louis, Missouri
Jun 2, 2014

The best place I have ever been to.

THis place is spectacular. The staff is so friendly and helpful, they go out of their way all the time to make sure your stay is incredible and they succeeded. Beyond my wildest expectations. Very quiet but very fun. The island is so nice to spend time at and the Palace is a beautiful place to stay. THe beach, the restaurants, service, food, everything was great. I highly recommend and will go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Entertainment tip: Short walk from hotel

They give you resort credits for everything from scuba, tours and massages. Do not shop around looking for deals on these things elsewhere before working with the staff at the hotel. It is just a great perk.

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

5
5.01.0
Natanne
Business
Seattle, Wa
May 21, 2014

fabulous couples get-away

This hotel is beautiful. The food is delicious, & the staff is very attentive to our every need. They award resort credit, depending on how long you stay for, which can be used for several diff activities. The Romantic Dinner, & Chef's Dinner were the most delicious meals we had, which we used some of the resort credit for. The view is beautiful, the grounds are kept clean, the pool is heated & it's the best place to spend the afternoon. Swim up bar is just perfect for afternoon refreshments. It was a quiet relaxing place to spend a week. Don't sign up for the trip to Cancun to hear the presentation. Waste of good time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Romantic Dinner on the beach is a must! Chef's special dinner in the banquet hall is also highly recommended.

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

5
5.01.0
LC from Nashvegas
Business
Nashville
May 11, 2014

Very Relaxing

Second stay and would stay again. Staff friendly and accommodating. Island is charming. This is not a rip roaring party. If you want to relax this is your place if you want to party all night long stay in Cancun with the children.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

Call ahead and they will pick you up in the palace yacht and you may skip the ferry.

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

4
5.01.0
Romantic Vacation
Business
Maryland
Feb 19, 2014

Excellent romantic getaway!

The room was very clean. The staff was pleasant and friendly. The resort was not at all crowded. Pretty much had the pool to ourselves. Never had a problem getting a lounge chair by the pool or on the beach. There was a lot of seaweed so we stayed by the pool most of the day. We did not do any excursions. We just went to relax and that is exactly what we did! Food and drinks were wonderful! Only one restaurant, but every meal was delicious! I would definitely recommend this resort to couples looking for a romantic getaway!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

4
5.01.0
AbbyLove
Business
Fort Collins
Jan 27, 2014

Quiet resort away from the action

If you are looking for music, dancing, night-life and young people, this is not the resort for you. It is however very clean, charming, and has great food. I wish that the website would tell us how to find transportation from the Cancun airport to the Island up front. We had to call more than once and finally found transportation. Turns out that the hotel uses TTours and their private yacht (when the yacht is running). If you take a taxi to where the golf carts are, you can rent them and drive around the island. It is beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

2
5.01.0
AnnieAnnie
Business
Dallas, Texas
Jun 1, 2013

Need work on the beach

The hotel and staff were very nice. But, the beach was a major disappointment. It was very dirty and full of seaweed. So if you are looking for a swim on the beach. You can count that out.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
2
Value:
3
Trip purpose:

Business

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

5
5.01.0
Mr and Mrs Almeida
Business
Luanda, Angola
May 22, 2013

Perfect Honeymoon!

We had a memorable experience at Isla Mujeres Palace. The location is perfect for a romantic getaway, the staff is very friendly and professional.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

5
5.01.0
The Broces
Business
Mansfield, Ohio
Apr 27, 2013

Beautiful, great staff, intimate

Wonderful greeting with champagne- comfy room with lovely bed and jacuzzi. Very clean. Spent days lounging beside the beach, pausing only to take a dip in the pool and eat. Food delicious, though small menu, it changed nightly. Cocktails at every turn, weren't stingy with the liquor. Wonderful all-inclusive. Definitely going back. Very small- def very comfortable. Not a big beach, water seaweedy.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Turtle farm next door- $3 and got to hold turtles!!

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Review of Isla Mujeres Palace Beach Front - All Inclusive-Couples only

Reviewer score

3
5.01.0
Tony O.
Business
West Hartford, CT
Apr 12, 2013

Decent, Could Be Better

The hotel was clean, and the overall space was very relaxing. It was open, breezy, and quaint. The staff were nice. In general the island people are much nicer than the people in Cancun. My main complaint was that the food was not great and we ended up eating a lot outside of the hotel because downtown and around the island there are interesting restaurants and good street food. So I felt a bit guilty passing up free food at the hotel to eat in town, but there was much more in town to try than I expected and it was a good change of pace. But with that said, the drinks were flowing by the pool, and it was a short cab ride to the downtown so the hotel provided a decent base from which to explore the island. Next time, I would visit Isla Mujeres, but I might stay downtown rather than at an all inclusive. Another point worth noting, the nicest beach on the Island is Playa Norte, and the hotel's beach was small and unswimmable due to the sea weed. Beware if they invite you to a sales pitch in Cancun for the other Palace resorts, with the promise of hotel dollars to spend on activities. The deal sounded too good to be true and I overheard people in the pool who were very upset about getting invited to this sales pitch where the staff were very rude and agressive. We did not go to the sales pitch, despite the $750 in hotel cash that was offered, and we were very glad to have not wasted the day going into Cancun for it. Concerning tours, the hotel is not convenient for activities on the mainland. It is a taxi ride to port, a ferry ride, and another taxi to the cancun hotel zone in order to get on tours (i.e Chichen Itza, Tulum, etc). If you are not picky with food, and looking for a small all-inclusive place with a pool, then the Palace is ok. It is definitely better than anything you'll find in Cancun, but it is also not the only option for enjoying a week at Isla Mujeres.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

Money-saving tip: Not Applicable

Pick a hotel near downtown. Get food for breakfast at the local grocery, beer at the local package, and spend your days on Playa Norte.

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