Hotel Na Balam Beach -Isla Mujeres

The Na Balam could be a five star hotel with a little creativity and better management. Here are the best parts: 1. Best beach on the island 2. The setting is close to perfect. 3. Crystal clear "ice blue" water...stunning. 4. Overall a good value despite it's deficiencies. 5. Resturant food is excellent but the service is slow so relax and have a drink while you wait. 6. Reasonably priced. Here are the bad parts: 1. Ongoing construction made for some minor noise and inconvenience. 2. We had friends/ family staying for the week and found quite a few room issues with little interest and effort to fix them...some minor, some major...such as fixing a door lock that was never fixed. 3. Simple requests were not met with any level of satisfaction. 4. The rooms are adequate but spartan so know this going in. No frig, hair dryer, TV, iron, lights over the mirror...you get the picture.

Perfect Location!! its like your in paradise! your right on the beach, which is just gorgeous. Awesome sandbars in the middle of the ocean so it looks like your walking on water. And the rooms were big and spacious. They also had all different types of rooms, some nicer/bigger then others. But all of them were clean and spacious which is all that mattered to me and my friend since we pretty much spent all our time outside of the room enjoying the island and beach.The only reason i gave it 3 stars instead of 5 is because of the staff, mainly the reception area, there was one nice receptionist (young with redish hair) but one of the receptionists was very unfriendly (an older woman). And in general the service is very slow (which might just be how it is in mexico) but it was annoying at times. If you ordered a drink it wasn't uncommon for it to come a half hr later, the same when you ordered food. And the free breakfast included was very misleading, they only give you coffee and a fruit plate, if you want more filling things like eggs you have to pay for it. Which wasn't expensive but when you hear "free breakfast included" you expect that to mean more then just fruit. So overall i did really enjoy my stay and would stay there again, but mainly based on the location and layout of the hotel, not for the service.

Me and my friend fell in love with this beach 6 years ago and decided to come back and stay at Na Balam due to its location. We had a fabulous time, very relaxing. The beach is the best in Mexico! The room was very large and had alot of charm and the beds were comfortable. We loved the atmosphere of the hotel and its small size with only 33 guest rooms, and the restaurant is also very good. This resort is also very close to downtown Isla with great shopping and restaurants. We would for sure stay here again. The rooms do not have TV's or wi fi , but we did not miss it as we had plenty else to do. There is wi fi available in the lobby and restaurant area for your laptops or ipads if you cannot disconnect.

We spent one week at the NaBalam, and were satisfied for the money we spent. We had room 2, which was close to the front desk, close to the beach, and close the the bar/restaurant area. Some nights there was some noise from other guests going by, but by closing windows and turning on the air conditioner, we were not bothered by this. We enjoyed the healthy continental breakfast each day, but by the last day, we skipped it, since it was exactly the same each day. There was always the option to order from the menu, which some in our group did, and the food was good. We had lunch one day and dinner once, and were satisfied with both meals. Our shower head was leaky, but plenty of hot water. The ice machine could have made more ice.

Great spot, clean rooms. Staff was considerate ad helpful. Best, it is close to restaurants and the downtown area, but has an incredible, almost remote beach area with tons of amenities and a great bar at sunset. For the money, it is a tremendous value.

Hotel staff was very helpful. Great food and great location. No frills (grass roof, no phone or television in room). I loved the laid back atmosphere and getaway from the everyday.

the moss quait vacation ever just perfet we love it the jungla full filt in a best way,whit the most importan thin ther bery frenly peapole in the beutyful small town, isla mujeres we love you,