Hotel Na Balam Beach -Isla Mujeres ★★★

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$181
avg/night
Rate and special offer based on
Check-in: Feb 25, 2016 Check-out: Feb 28, 2016
3.8 /5
Overall score
88%
Would recommend
Amenities:
3.4
Cleanliness:
4.1
Hotel staff:
3.9
Comfort:
3.7
Location:
4.7
Value:
3.9
1 2 3 4 5

Select your room

Room types

Show Prices Deluxe - Beach View
  • Size: 592 sqft
  • Occupancy: 3
Show Prices Deluxe - Beach View
  • Size: 592 sqft
  • Occupancy: 4
Show Prices Deluxe - Pool View
  • Size: 602 sqft
  • Occupancy: 4
Show Prices Junior Suite - Partial Ocean View
  • Size: 581 sqft
  • Occupancy: 2
Show Prices Deluxe - Beach View
  • Size: 592 sqft
  • Occupancy: 4
Show Prices Junior Suite - Partial Ocean View
  • Size: 592 sqft
  • Occupancy: 2
Show Prices Ocean View Suite with Plunge Pool
  • Size: 592 sqft
  • Occupancy: 2
Show Prices Deluxe - Beach View
  • Size: 570 sqft
  • Occupancy: 3
Show Prices Deluxe Pool Side
  • Size: 602 sqft
  • Occupancy: 4
Show Prices Ocean View Suite with Plunge Pool
  • Size: 570 sqft
  • Occupancy: 2

Overview

The Hotel Na Balam Beach on the island of Isla Mujeres has just 33 tranquil, Mayan-inspired rooms set amid tropical flora. The hotel offers yoga and therapeutic massages aimed at rejuvenating the body and mind. Not far from Occidental de Isla Mujeres National Park and the Garrafon Natural Reef Park, the hotel has a private beach, outdoor pool, club for children, restaurants and a marina. All guest rooms have ocean or garden views with balconies or terraces. Business services and meeting facilities are available for small groups.

Rooms

The 33 tranquil rooms and suites at the Hotel Na Balam Beach are accessed by an outside corridor and are informed by Mayan design with one king or two double beds and private balconies or terraces overlooking the verdant grounds or turquoise waters. All guest rooms are soundproofed and have air-conditioning, in-room safes and desks as well as bathrooms with showers, makeup/shaving mirrors and complimentary toiletries. Three gracious suites at the Hotel Na Balam Beach have one king bed and plunge pools with hydro-massage overlooking the inlet.

Property features

The quiet, boutique, ocean-side property offers yoga classes, a swimming pool as well as guest rooms with balconies or terraces with views. A seaside snack bar set beneath a thatched-roof palapa serves granola, house-made rolls and natural fruit juices. The full-service Zazil Ha has a vegetarian menu informed by Mayan cooking traditions and eclectic cuisines. A boutique at Hotel Na Balam Beach sells local handicrafts. Guests can arrange water activities -- such as swimming with dolphins or snorkeling and diving excursions -- through sister property Casa Sandra. The Hotel Na Balam Beach also offers a club for children. Guests can opt to arrange tarot readings or play board games. Complimentary high-speed and wireless Internet service is available near the lobby.

Highlights

  • Modern, Mayan-inspired rooms enveloped in tropical foliage with balconies or terraces overlooking the ocean or grounds
  • Restaurant serving globally inspired, Mayan vegetarian cuisine
  • Yoga classes and therapeutic massages at Hotel Na Balam Beach

 

Nearby attractions

  • Carey Dive Center (2.3 mi/3.7 km)
  • Costa Occidental de Isla Mujeres National Park (2.7 mi/4.3 km)
  • Garrafon Natural Reef Park (4.6 mi/7.5 km)

 

Business

  • Meeting rooms for small groups
  • Business center

Transportation

  • Cancun International Airport (17.5 mi/28.2 km, in addition to a 20-minute ferry ride)

Dining

Zazil Ha Restaurant
This restaurant offers the best of the Mayan cuisine in a private and warm ambiance. It also, combines regional ingredients with International cooking techniques, creating the exquisite original dishes that have gained it fame. Open from 11:00 am to 11:00 pm.
Beach Bar
Have a cold beer, a tropical cocktail or your favorite snacks at the beach bar without having to get away from the sun, sand and the sea. Open from 10:00 a.m. to 5:00 p.m.
Snack Bar
with your favorite cocktail at at our snack bar while enjoying a stunning Caribbean Sea view. Open from 11:00 a.m. to 7:00 p.m.

Recommendations for you

Guest score 4.2 / 5
$343
Guest score 3.0 / 5
$93
Guest score 4.2 / 5
$290
Guest score 4.2 / 5
$200
Guest score 3.1 / 5
$91

Amenities

Featured

  • WiFi
  • Outdoor pool

Activities

  • Outdoor pool
  • Spa

Dining

  • Bar/Lounge
  • Restaurant

Services

  • In-Room Safe
  • Meeting/Banquet facilities
  • Doctor on call
  • Currency exchange

Internet

  • WiFi

Reviews

3.8 /5 Overall score

88% Would recommend

  • Amenities: 3.4/5
  • Cleanliness: 4.1/5
  • Hotel staff: 3.9/5
  • Comfort: 3.7/5
  • Location: 4.7/5
  • Value: 3.9/5

3rd trip to Na Balam!

Would recommend Wed, Dec 30, 2015
This was my third trip to Na Balam in the past 15 months. (I'm a little bit addicted to Isla Mujeres! :) ) My most recent trip was a girl's trip just for fun right before Christmas and Isla Mujeres did not disappoint! Check in at Na Balam was better than the last time (dealt with a very rude staff member whom I didn't see on this trip). Staff was very pleasant and welcoming. But, once again, their was an issue with my reservation (EVERY time I've been there, there has been some sort of mixup). I am recovering from a knee replacement surgery a few months ago and had requested a ground floor room on the beach side. When we checked in, they had us assigned to an upstairs room and had no ground floor rooms available until the next day. So, up to the second floor it was! Those steps!!! :( Ugh. It was hard on my knee, but one day didn't kill me. The next day, we moved to a ground floor room with no problems. We had to request refrigerators in each of the rooms. Every other hotel I've stayed at in Isla has refrigerators...I wish Na Balam would make the investment to have a fridge in each room. In such a warm climate, it is almost a necessity! The rooms we stayed in were clean and neat as usual. The lighting seems dimmer than usual. There were only 2 small ceiling lights in the main room (one by the patio door and one in the bathroom) that were the small halogen style. They didn't put out very much light (especially in the bathroom) and I had a real problem getting my contacts lenses in and out each day! The shower area was newly tiled in the room we stayed in and very clean. We always had good water pressure and a hot water supply. Housekeeping did an excellent job of keeping the room clean and sand free! My friend and I spent LOTS of time on the beach! The beach in front of Na Balam is amazing, clean and awesome. the best stretch on all of North Beach in my opinion! Na Balam is constructing a new bar/kitchen on the beach, so there was some construction noise going on while we were there...but such is the cost of improvements. I'm excited to go back and see their progress!!! I believe Na Balam is under new ownership in recent years and it looks as though they are making lots of improvements. I hope they continue to improve their reservation and check in processes to make sure guests get the rooms they've requested and paid for. I also hope they invest in refrigerators for each room so that you don't have to request one every time you stay there. All in all, we had a great time. I would recommend Na Balam to the traveler who wants to enjoy all the luxury of staying on the beach on a much smaller budget. I hope to return soon!!!

| Clear Lake Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 4 /5

Plenty of Room, but lots of short-comings

Would not recommend Sat, Dec 19, 2015
The Na Balam Beach Hotel is an attractive garden layout on the north end of the island. Though I was told there are no other restaurants in the immediate vicinity, there are. The one on site is good, though expensive music's good, too - blues, Cuban jazz, etc., appropriate for the time of day. The coffee is good, but the continental breakfast is cheap (e.g., no real butter). And go somewhere else on Monday night, the chef's night off. My Deluxe Beach View room (11) overlooks nothing but (noisy) ongoing construction, sand, the restaurant's roof, and palm fronds. The room is huge, but the shower/toilette facility is cramped and not very clean. Room lights are too dim to read a book by (and if you bring your own bulb, as I do, it will not fit the base). There is no WiFi in the room and in the lobby, it does not work. Most of the essential facilities (air conditioning, shower) work, but there are lots of things that need to be fixed or replaced most are beyond repair (e.g., bathroom tiles and fixtures, safe that only locks half the time, router). Be careful turning on the table lamps you could get a shock. All these shortcomings might be overlooked by groups of youngsters, but at US$ 183/night (incl. tax), I think it is a rip-off. This place is not up to international standards. The only reason to come here is the clean, soft sand beach, to which there is direct access. It is perfect for small children to swim and play in, but too shallow for the rest of us there is no sea life.

| Washington Singles

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 2 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 1 /5

YOGA RETREATS BEWARE!!

Would not recommend Thu, Nov 12, 2015
Na Balam was once a great place. We went there almost 2 years ago and had such a good time that we put down a $1000 Deposit for a group Yoga Retreat that we were planning for 2014. The person we were arranging it with was very supportive as we changed dates a couple of times, but suddenly she was gone one day and a new person was put in charge. We were reassured by the new manager Alejandro that we could proceed with our plans, and in May 2015 we returned and checked in for a couple of nights to assess the situation. We were put in a room where the shower leaked out and over the floor into the bedroom. There was a loud band playing in the outdoor restaurant that night, and so the next day we moved into another room on the other side of the hotel, which turned out to be next to a busy street and another restaurant with loud music. By the end of our stay, we felt uncomfortable with the thought of bringing a Yoga retreat here, and so we respectfully asked for a refund of our $1000 deposit. Management assured us that would work, and for several months we had emails going back and forth saying the refund was imminent. Their last email claimed it had been sent back to my Credit Card. It wasn't, and they haven't responded to my emails or phone calls since. Beware.

| Lagunitas Business

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 2 /5

Amazing Family Getaway!

Would recommend Mon, Apr 6, 2015
Best beach on the whole on island! Incredible staff, lovely and quaint. Best yoga on the island!

| sandy Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

fantastic beach, laid back, Relax

Would recommend Sun, Mar 22, 2015
What a wonderful place to stay! Check in was courteous, and our bags were at the room immediately. Life began to move a little slower, which is what we sought. Room was simple, and they kept it clean, refreshed, and bright. Breakfast on the edge of the beach was great. Simple: toast, fruit, & coffee- always fresh! Service on the beach throughout the afternoons was easy & prompt. Restaurant staff very helpful throughout our stay. We would stay here again!

| Adrian Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Wonderful family destination

Would recommend Mon, Jan 5, 2015
The hotel is located on the best part of the island! The beach is amazing and has great snorkeling right there. The rooms were simple and clean. The yoga classes offered at the hotel are truly a treasure. All the instructors were wonderful!

Dining

Na Balam is a short walk to the downtown area were all the shopping and restaurants are located.

| sandy Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

not more then nice

Would not recommend Sun, Oct 12, 2014
Weve taken the room with the pool view- the room is nice, but as an compare of what you paying its not worth it. No wifi in the room, the breakfest is pure. I wont come back again.

Entertainment hint

The north beach is wonderfull!

| israel Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 3 /5

Nice. Not more.

Would not recommend Fri, Oct 10, 2014
Best location but no facilities. Standard rooms only with bed. More expensive rooms with TV. Wifi only in loby.

| Los Angeles Couples

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 1 /5
  • Location: 4 /5
  • Value: 2 /5

Great Location

Would recommend Mon, Oct 6, 2014
Great location, very close to the beach and downtown area. Staffs are very friendly and helpful. Need some improvements on room cleanliness. I see ants on the floor almost everyday.

| atlanta, Ga Family

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 5 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 2 /5

Dream wedding location!

Would recommend Tue, Sep 23, 2014
My husband and I were married at Na Balam just last week! We stayed 8 nights and had a great experience. We had several family and friends also staying at the hotel for various lengths of time. Upon check in we did experience some issues with the rooms we were given not being the rooms we booked. Hotel staff did work to remedy each situation as best they could. The issues weren't major things (example: my brother booked a room with a king sized bed and they initially gave him a room with two doubles at check in. When he confirmed with them that he'd booked a king room, they apologized and upgraded him to a junior suite!) My husband and I worked with Adely to help plan our wedding. I first made contact with her 6 months ago and she did a fantastic job of answering all my questions, planning the details and helping us the entire time. We wanted to have a legal ceremony performed and it required additional paperwork and a blood test. Adely personally took us to the lab for the blood test and to the location to file the marriage application. The direct assistance was greatly appreciated. We held our wedding reception in the palapa area above the hotel's restaurant, Zazil-Ha. Russell and Elvis were assigned to serve our wedding party that evening and did an incredible job of making sure everyone had drinks and a great experience. They set up a post-ceremony area on the beach with drinks and snacks and then the group moved upstairs for the dinner. The food was incredible and many of my guests tried things they'd never had before! When we first checked in to the hotel, we were assigned room 11. A very nice simple room on the 2nd floor that overlooks the beach. We had requested a refrigerator in the room (for medication purposes) and this room did not have one. Because of this, Adely upgraded us to room 15 when it became available a few days later, a junior suite with a plunge pool. It was FANTASTIC! A beautiful room with plenty of space and a small pool right off your patio area. The plunge pools are obviously hot tubs that are no longer working. The jets are still in them, but do not work. However after a hot night of partying on Hidalgo, a dip in the plunge pool was pretty awesome. In each room, the beds were very comfortable (something I've had a hard time finding on Isla Mujeres). The beds were actually pillow tops and the pillows were firm and comfy too. The ONLY negative thing I could say about Na Balam is that the water pressure in the shower of our first room was very low. It was perfect in the second room. But in both rooms, we never had hot water in the shower. Mostly just lukewarm. Not a huge deal as it was so hot during the day, a cold shower actually felt pretty good. And most hotels on Isla seem to have a lot of water issues, so we've come to expect it. Now...the best part of the Na Balam: THE BEACH! Hands down the beach area in front of Na Balam is the BEST section of Playa Norte!!!! Since it's located near the north end of the beach, almost no Cancun day-trippers venture down that far. And since Na Balam is a smaller hotel with only 33 rooms, their is always plenty of space available on the beach. The beach beds are comfy and the guys from Zazil-Ha will come set up an umbrella for you and bring you food and drink from the restaurant. The water is crystal blue and amazing! No seaweed or rocks to be found! The area in front of Na Balam is my favorite section of Playa Norte. We had an incredible wedding and stay at Na Balam. Adely, Russel and Elvis went above and beyond to ensure we would have a memorable and enjoyable experience. We can't wait to return to this magical paradise!!!

Dining

The food at the hotel's restaurant, Zazil-Ha, is amazing! They have a huge variety of interesting and unique foods available...particularly the seafood. YUM!

| Clear Lake, IA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

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Hotel Policies

  • Check-in: 3:00 PM
  • Check-out: 12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

$181
avg/night
Choose dates
Rate and special offer based on Check-in: Feb 25, 2016 Check-out: Feb 28, 2016