Hotel Na Balam Beach -Isla Mujeres

3 stars
Calle Zazil ha No. 118 Playa norte, Isla Mujeres, 77400
Hotel Overview
Reviewer score
3.7
out of 5
52 reviews
Dream wedding location!

My husband and I were married at Na Balam just last week! We stayed 8 nights and had a great... See full review

  • Sybil in Iowa
  • Sep 23, 2014
Perfect location but only specific rooms

The hotel is in an unprecedented location. Right on the best beach of the island. Everyone else on... See full review

  • SandL
  • Aug 31, 2014
Peaceful, intimate beachfront Isla Mujeres retreat with yoga bent

The Hotel Na Balam Beach on the island of Isla Mujeres has just 33 tranquil, Mayan-inspired rooms set amid tropical flora. The hotel offers yoga and therapeutic massages aimed at rejuvenating the body and mind. Not far from Occidental de Isla Mujeres National Park and the Garrafon Natural Reef Park, the hotel has a private beach, outdoor pool, club for children, restaurants and a marina. All guest rooms have ocean or garden views with balconies or terraces. Business services and meeting facilities are available for small groups.

Highlights
  • Modern, Mayan-inspired rooms enveloped in tropical foliage with balconies or terraces overlooking the ocean or grounds
  • Restaurant serving globally inspired, Mayan vegetarian cuisine
  • Yoga classes and therapeutic massages at Hotel Na Balam Beach

 

Rooms

The 33 tranquil rooms and suites at the Hotel Na Balam Beach are accessed by an outside corridor and are informed by Mayan design with one king or two double beds and private balconies or terraces overlooking the verdant grounds or turquoise waters. All guest rooms are soundproofed and have air-conditioning, in-room safes and desks as well as bathrooms with showers, makeup/shaving mirrors and complimentary toiletries. Three gracious suites at the Hotel Na Balam Beach have one king bed and plunge pools with hydro-massage overlooking the inlet.

Features

The quiet, boutique, ocean-side property offers yoga classes, a swimming pool as well as guest rooms with balconies or terraces with views. A seaside snack bar set beneath a thatched-roof palapa serves granola, house-made rolls and natural fruit juices. The full-service Zazil Ha has a vegetarian menu informed by Mayan cooking traditions and eclectic cuisines. A boutique at Hotel Na Balam Beach sells local handicrafts. Guests can arrange water activities -- such as swimming with dolphins or snorkeling and diving excursions -- through sister property Casa Sandra. The Hotel Na Balam Beach also offers a club for children. Guests can opt to arrange tarot readings or play board games. Complimentary high-speed and wireless Internet service is available near the lobby.

Transportation
  • Cancun International Airport (17.5 mi/28.2 km, in addition to a 20-minute ferry ride)
Attractions
  • Carey Dive Center (2.3 mi/3.7 km)
  • Costa Occidental de Isla Mujeres National Park (2.7 mi/4.3 km)
  • Garrafon Natural Reef Park (4.6 mi/7.5 km)

 

Business
  • Meeting rooms for small groups
  • Business center

Hotel Na Balam Beach -Isla Mujeres Rooms

Oceanfront with Private pool, Terrace, Hammock 400 Sq.Ft - 1 king bed
Deluxe suite offers 1 king bed oceanfront, along with Air conditioning, Balcony / Terrace, private pool, Bathroom amenities, Ceiling fan, Ensuite / Private bathroom, Hairdryer upon request, Iron / Ironing board, Laundry service, Room service and Safe in room.
Pool View Room 400 Sq.Ft with Terrace, Hammock - 2 double beds or 1 king bed
Pool view room offers one king bed or two double beds along with Air conditioning, Balcony / Terrace, Bathroom amenities, Ceiling fan, Ensuite / Private bathroom, Hairdryer upon request, Iron / Ironing board, Laundry service, Room service and Safe in room.
Beachfront 400 Sq.Ft with Terrace, Hammock - 2 queen beds or 1 king bed
Beachfront offers one king bed or two double beds along with Air conditioning, Balcony / Terrace, Bathroom amenities, Ceiling fan, Ensuite / Private bathroom, Hairdryer upon request, Iron / Ironing board, Laundry service, Room service and Safe in room.

Amenities

  • WiFi
  • Outdoor pool
Activities
Outdoor pool
Spa
Dining
Bar/Lounge
Restaurant
Services
In-Room Safe
Meeting/Banquet facilities
Doctor on call
Currency exchange
Internet
WiFi

Hotel Map

21.262 -86.7492
Area served
Isla Mujeres.
Nearby airports
Cancun International Airport.
Area description
Na Balam is on one of the most beautiful beaches of the Caribbean. Playa Norte (North Beach), a natural treasure, is the perfect place to have a sunbath, practice a water sport or admire the surroundings.

Dining

Zazil Ha Restaurant
This restaurant offers the best of the Mayan cuisine in a private and warm ambiance. It also, combines regional ingredients with International cooking techniques, creating the exquisite original dishes that have gained it fame. Open from 11:00 am to 11:00 pm.
Beach Bar
Have a cold beer, a tropical cocktail or your favorite snacks at the beach bar without having to get away from the sun, sand and the sea. Open from 10:00 a.m. to 5:00 p.m.
Snack Bar
with your favorite cocktail at at our snack bar while enjoying a stunning Caribbean Sea view. Open from 11:00 a.m. to 7:00 p.m.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (52)

Ratings and reviews for Hotel Na Balam Beach -Isla Mujeres

Overall score

3.7 / 5
5.01.0
52 out of 52
Amenities:
3.3
Room cleanliness:
4.1
Hotel staff:
3.8
Room comfort:
3.8
Location:
4.6
Value:
3.9

87% would recommend to a friend.

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

3
5.01.0
tomzuev
Business
israel
Oct 12, 2014

not more then nice

Weve taken the room with the pool view- the room is nice, but as an compare of what you paying its not worth it. No wifi in the room, the breakfest is pure. I wont come back again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Entertainment tip: Short walk from hotel

The north beach is wonderfull!

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

3
5.01.0
Royi orcado
Business
Los Angeles
Oct 10, 2014

Nice. Not more.

Best location but no facilities. Standard rooms only with bed. More expensive rooms with TV. Wifi only in loby.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

5
5.01.0
Sybil in Iowa
Business
Clear Lake, IA
Sep 23, 2014

Dream wedding location!

My husband and I were married at Na Balam just last week! We stayed 8 nights and had a great experience. We had several family and friends also staying at the hotel for various lengths of time. Upon check in we did experience some issues with the rooms we were given not being the rooms we booked. Hotel staff did work to remedy each situation as best they could. The issues weren't major things (example: my brother booked a room with a king sized bed and they initially gave him a room with two doubles at check in. When he confirmed with them that he'd booked a king room, they apologized and upgraded him to a junior suite!) My husband and I worked with Adely to help plan our wedding. I first made contact with her 6 months ago and she did a fantastic job of answering all my questions, planning the details and helping us the entire time. We wanted to have a legal ceremony performed and it required additional paperwork and a blood test. Adely personally took us to the lab for the blood test and to the location to file the marriage application. The direct assistance was greatly appreciated. We held our wedding reception in the palapa area above the hotel's restaurant, Zazil-Ha. Russell and Elvis were assigned to serve our wedding party that evening and did an incredible job of making sure everyone had drinks and a great experience. They set up a post-ceremony area on the beach with drinks and snacks and then the group moved upstairs for the dinner. The food was incredible and many of my guests tried things they'd never had before! When we first checked in to the hotel, we were assigned room 11. A very nice simple room on the 2nd floor that overlooks the beach. We had requested a refrigerator in the room (for medication purposes) and this room did not have one. Because of this, Adely upgraded us to room 15 when it became available a few days later, a junior suite with a plunge pool. It was FANTASTIC! A beautiful room with plenty of space and a small pool right off your patio area. The plunge pools are obviously hot tubs that are no longer working. The jets are still in them, but do not work. However after a hot night of partying on Hidalgo, a dip in the plunge pool was pretty awesome. In each room, the beds were very comfortable (something I've had a hard time finding on Isla Mujeres). The beds were actually pillow tops and the pillows were firm and comfy too. The ONLY negative thing I could say about Na Balam is that the water pressure in the shower of our first room was very low. It was perfect in the second room. But in both rooms, we never had hot water in the shower. Mostly just lukewarm. Not a huge deal as it was so hot during the day, a cold shower actually felt pretty good. And most hotels on Isla seem to have a lot of water issues, so we've come to expect it. Now...the best part of the Na Balam: THE BEACH! Hands down the beach area in front of Na Balam is the BEST section of Playa Norte!!!! Since it's located near the north end of the beach, almost no Cancun day-trippers venture down that far. And since Na Balam is a smaller hotel with only 33 rooms, their is always plenty of space available on the beach. The beach beds are comfy and the guys from Zazil-Ha will come set up an umbrella for you and bring you food and drink from the restaurant. The water is crystal blue and amazing! No seaweed or rocks to be found! The area in front of Na Balam is my favorite section of Playa Norte. We had an incredible wedding and stay at Na Balam. Adely, Russel and Elvis went above and beyond to ensure we would have a memorable and enjoyable experience. We can't wait to return to this magical paradise!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The food at the hotel's restaurant, Zazil-Ha, is amazing! They have a huge variety of interesting and unique foods available...particularly the seafood. YUM!

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

3
5.01.0
Brooklyn family of 4
Business
Brooklyn, NY
Sep 14, 2014

Not bad, not great

This was our second stay at Na Balam, overall the experience was fine. They didn't honor our request 3 month prior to arrival to have a king bed room with mattress on the floor for our kids. They took our balcony chairs while a production company was shooting a commercial on the beach (only one day) The restaurant staff was usually friendly, however the day before the shooting they were very busy and didn't seem to care about their guests.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
2
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Olivia has the best food in the Island, and the Chicken spot next to Rooster cafe on the main street has the BEST roasted chicken ever!

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

4
5.01.0
SandL
Business
Israel
Aug 31, 2014

Perfect location but only specific rooms

The hotel is in an unprecedented location. Right on the best beach of the island. Everyone else on the island tries to get to this beach and staying here juat feels great. However, the rooms which aren't ocean view are not so good. They are not sealed and if you're a little bit sensitive to mosquitoes this may be a problem.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

1
5.01.0
Sofi2222
Business
London
Aug 29, 2014

We left!!!

The hotel is beautiful and so are it's surroundings. Unfortunately, the staff were so rude and hostile that we checked out and asked for our money back. They made us feel very uncomfortable. When we first arrived, exhausted after a day travelling and getting lost on our way to the hotel, the man that checked us in gave us our room key and pointed in the rooms general location. It was across a road and it was 11 o'clock at night. No one offered help with out bags. After 10 minutes of wondering around the pool staring at each patio door looking for a room number, I had to go back to reception and ask for someone to show us to our room. This was obviously a massive inconvenience as it took him 10 minutes of tidying the reception desk for him to lead us in the right direction. We had booked the room for 3 people and only had 2 towels and 2 bottles of water. I spoke to reception about this and we were allowed another towel but not an extra bottle of water! We would sit in the restaurant for about 20 minutes whilst the 5 members of staff would chat. Very awkward as we didn't know whether to say something or not as perhaps they hadn't seen us. This was obviously not the case as their attitude was awful when they did eventually take our order. We had opted for the continental breakfast, which we were told as soon as we were given menus, does not include a tip. We were given cold coffee, 4 bits of fruit and 4 pieces of tiny toast between 3 people. If you dared ask for more toast they would make sure it took half an hour to reach you. Then we made the mistake of ordering nachos with guacamole. The waiter told us guacamole will be 5 extra. We said that was fine. Then he brought the nachos with no guacamole. So we waited, then asked again. Then he came back over and told us we can't have guacamole because it's extra. We explained that this wasn't a problem. He then brought it out half an hour after the nachos were finished. He became quite angry and cleared the rest of the plates away which we were still eating. We attempted to go back to the restaurant for dinner and were refused entry as they would no longer accept card. We finally decided to speak to the hotel manager. This was very hard as we were questioned by 3 members of staff as to why. We politely explained to the manager why we did not feel comfortable staying there any longer. He said "What do you want me to do about it?" He wasn't exactly rude but he looked and acted like he had just given up. He told us we couldn't have the rest of our stay refunded as it was up to the travel company. I then asked if we could call them. They took the number from me and then bluntly stated that the number 'doesn't exist'. I asked to use their phone, which came up with a list of previously dialled numbers and showed that she had never called that number. The travel company were brilliant and apologised even though it wasn't their fault. They then spoke to the hotel manager and arranged a refund for us. We then tried to check out but all of the staff had disappeared so we just packed our things and left! I do not know what has happened there but the staff are very angry and hostile!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
2
Hotel staff:
1
Room comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

4
5.01.0
JMVelez
Business
Sabinas, Coahuila
Jun 9, 2014

the hotel has one of the best beaches in the area...and perhaps in the world!

I read the reviews about this hotel and I think they are quite accurate. The hotel has a beautiful white sand beach! (and very clean). It is like a big swimming pool. Just amazing!!! However, the big downside of the hotel is the service/staff. I don't know why people are soooo uninformed about anything you may ask (taxi fees, main park in the island opening hours, etc.). Also, in the beach I had to put the sun umbrella on my own (seriously?). If I were the owner I would put emphasis in customer service! Other than that...the pool is small and the rooms (at least ours) smell like humidity (this is perhaps due to the local weather...not sure! But in other hotels in Cancun it doesn't smell like this). The room has NO tv nor internet connection. Overall I think it is a good value for your money.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Go to get cheap food from the restaurants in the main street. They usually have good deals with tacos and beer.

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

4
5.01.0
ttabit33
Business
chicago
Dec 29, 2013

Good Spot

Very Quiet and secluded beach getaway wefedgwegtwetgretetwerrttert

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Hidalgo Street also many other places/ Short Ferry ride from Cancun- 45 min total etc et ctetc etc

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

4
5.01.0
Neil and Anita
Business
Calgary, Alberta
Oct 12, 2013

Great way to experience this Island!

We've been to this hotel many times in the past and keep coming back. They've improved the restaurant and the grounds since our last visit as well as the beds...the old beds were too hard, the new mattresses are much better. You really can't beat the location right on one of the most beautiful beaches you'll ever see. The area in town with all of the shops and restaurants is within easy walking distance and if you explore the side streets you'll find many great low cost restaurants frequented by the locals as well as the more adventurous visitors. Overall a good value with just the right amenities situated in one of the best locations on the island!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Hotel Na Balam Beach -Isla Mujeres

Reviewer score

4
5.01.0
vhk1
Business
Florida
Aug 28, 2013

Wonderful stay at Na Balam

We had read several negative reviews of Na Balam before our trip and am very glad to report that we did not find any situation that was anything like the reviews. From the airport and ferry transportation arranged by the hotel, to the room to the restaurant, we were very pleased and impressed. We had a pool side room with a small balcony and it was utterly charming. The room itself was about 600 square feet, very spacious. It had a thatch roof and high ceiling with a super a/c unit. The pool and hot tub were literally outside of our room. The beach in front of the hotel was the most beautiful on the island. Many tour boats came and put swimmers in the water off-shore. We ate breakfast in the restaurant each morning and everything was absolutely fresh and delicious. On the weekend live music was fun and entertaining. The yoga room was nearby and we could hear the gong but did not take advantage of the lessons! If we return to Isla Mujeres we will stay again at Na Balam.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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