The hotel exceeded my expectations, both in comfort and value. The staff was very accommodating to an guest who didn't speak the local language. I will certainly stay there on my next visit to Guadalajara.
Nice hotel but definitely in need of customer service training
I arrived to the hotel and was checked in very quickly. Everything went well until I called down for towels on day 2. It took 5 phone calls and me to actually go to the downstairs receptionists to get towels.
It is a great hotel and in a great
location. I may stay there again if they offer a discount, but I think I will try Hilton because the customer service there has never been less than A+
This hotel is awesome, the decor, cleanliness, serivce, location and my kids love the heated pool...
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Andreas Mal labout 15 mins away: nice restaurants, the VIP movie theater is awesome with a full bar and the shopping is great. You'll get back 16% sales tax when you bring in your passport/airline ticket.