$256 Avg/night
Rate and special offer based on Check-in: Jul 13, 2015 Check-out: Jul 15, 2015

Occidental Grand Cozumel All Inclusive Resort

4 stars
View map of KM 17.5, Carretera Sur, San Francisco, Palancar, Cozumel, Cozumel, 77600

Hotel Overview

Reviewer score
3.7
out of 5
260 reviews
Awesome Experience

Great place to relax. Nice clean room with a huge bathroom. The staff was friendly and attentive. See full review

  • Tanisha L.
  • Apr 27, 2015
mexican paradise

This resort is pretty awesome. We had a really good time. The resort's beach is the best I have... See full review

  • Sunsets
  • Apr 8, 2015
Check in to the Occidental Grand Cozumel - All Inclusive hotel on San Francisco Beach, just minutes from Palancar Reef, for the feeling of being on a private resort. The tiled courtyard serves as the heart of this hotel and allows garden lounging with friendly lizards or serves as an avenue to the stone-walled lobby bar. The all-inclusive option grants access to the six restaurants, three bars and disco on site, plus daily activities and a Kid’s Club for ages four to 12.
Dining
The six on-site restaurants offer a range of options from grand buffet-style dining to romantic a la carte meals. There are three bars for easy libation access throughout the Occidental Grand Cozumel - All Inclusive hotel. Major steaks are on the menu at Sonora Grill. A Mediterranean menu is served at Los Olivos. For a hearty breakfast or dinner with lots of choices, graze the buffet at La Posada. Serious adult-only dancing and drinks are enjoyed at La Misión Bar & Disco.
Rooms
Spanish colonial charm provides elegance to the Occidental Grand Cozumel - All Inclusive rooms, from the dark wood furniture to the wrought-iron railings on the terraces. Sunny-yellow walls and printed bed spreads allow green and blue hues to come from the garden or pool views. Upgrading to a Royal Club suite provides access to a private pool, and rooms include hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes.
Highlights
  • Private access to San Francisco Beach, minutes from Palancar Reef
  • Six restaurants, three bars and a disco on site
  • Daily activities and nightly entertainment, plus a Kid’s Club
  • Three swimming pools
  • Spa and fitness center
Nearby attractions
  • Mr. Sancho's (8.4 mi/13.5 km)
  • Cozumel Water Sports (8.6 mi/13.8 km)
  • Spa del Sol (8.6 mi/13.8 km)
Business
  • Multifunction conference room serves 30 to 150 people
  • Audio/visual equipment
  • High-speed Internet access
Transportation
  • Cozumel International Airport (8.6 mi/13.8 km)
Recreation
The three pools at the Occidental Grand Cozumel - All Inclusive hotel have different functions; one serves the Kid’s Club (ages four to 12), another activities and scuba classes, and the third is designated for relaxation only. A spa and fitness center serve to massage or firm up muscles. The two lighted tennis courts are available for play. Diving or snorkeling excursions to close-by Palancar Reef mean more time will be spent under water, not getting there.
Policies
Guests must be 25 to check in.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Reviewer score 3.2 out of 5

Occidental Grand Cozumel All Inclusive Resort Rooms

Royal Club Luxury Garden View with Private Balcony
The Royal Club guests will enjoy private reception and check-in, concierge services, turn down service, pillow menu, in-room dining, private restaurant and bar, private pool and whirlpool, and complimentary Internet services. These elegantly appointed room category includes the all-inclusive features of the resort, as well as concierge service, room service, hydro-massage styled bath, DVD player, coffee maker, and other exclusive amenities.
Grand Romance Deluxe Garden View with Private Balcony
This room category features the Deluxe room with a Bottle of Sparkling Wine, strawberries covered with chocolate, one hour massage per couple (30 min per person), breakfast in bed once during stay, romantic dinner, turn down service, 10% discount spa services and a surprise gift and special amenities for romantic occasion
Deluxe Room - Garden View with Private Balcony
This room includes one king or two double beds with a garden or pool view. Amenities include air conditioning, ceiling fan, satellite TV, private bathroom with tub, hairdryer, safety deposit box, fridge and balcony. Turn down service. Cribs are available upon request.
Grand Concierge Deluxe Garden View with Private Balcony
This room category features a Deluxe Room with Concierge service, Fruit basket, bottle of wine, turn down service, 10% discount spa services, superior amenities in room including a bath robe.
Royal Club
Finally a chance to upgrade to royalty! Enjoy a 5-Star boutique hotel within each Occidental Grand resort. The exclusive club-like atmosphere of the Royal Club offers concierge level service within the Occidental Grand Cozumel resort experience. Discerning guests seeking highly personalized attention within the privacy of the resort can enhance their vacation experience with plush accommodations, elegant facilities and added amenities. Guests of the Royal Club will enjoy spacious rooms and suites with luxury accommodations including hydro-massage bathtubs, luxurious linens with a pillow menu, Etro toiletries, nightly turndown service, fruit basket and plush bath robes. From private check-in and check-out receptions to special access to the Royal Club restaurant exclusive to members, guests are sure to have a uniquely royal experience

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

La Piazza
Featuring a variety of pizzas, in a beautiful veranda overlooking the resort. Open from 6:00 PM to 1:30 AM.
Relax Bar
Night club. The Relax Bar offers a cool refreshment in the heat of the afternoon
La Mision
Bar and night club. La Mision is both a bar and nightclub with dancing and entertainment every night.
La Posada
Offer international thematic buffet for breakfast and dinner. Continental breakfast 6 am -7 am. Breakfast 7 am - 10.30 am. Dinner 6 pm - 9.30 pm
Lobby Bar
Casual meeting place. The Lobby Bar adds to the welcoming atmosphere guests feel the moment they set foot into the reception area and features traditional Mexican decor.
Los Olivos
Menu style Mediterranean cuisine, reservations and dress code required. Open from 6:00 PM to 10:30 PM. * Please note: long pants for gentlemen are required for all restaurants.
Sonora Grill
Menu style steakhouse, reservations and dress code required. Open from 6:00 PM to 10:30 PM. * Please note: long pants for gentlemen are required for all restaurants.
Beach Club
Offers international thematic buffet lunch, with a spectacular ocean view. From 12 pm - 4.30 pm

Meeting facilities

Meeting Info
- Meeting rooms and banquet facilities - Wedding and event planner on-site

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Occidental Grand Cozumel All Inclusive Resort

Overall score

3.7 / 5
5.01.0
260 out of 260
Amenities:
3.8
Cleanliness:
4.3
Hotel staff:
4.1
Comfort:
3.7
Location:
4.2
Value:
3.7

73% would recommend to a friend.

Sort by:
Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

1
5.01.0
Frequent traveller
Business
N/A
Jun 29, 2015

Mosquitoes:Bring off

Breakfast was the only meal of the day that was good! To call it all inclusive would be a bit much because you can only eat at the two restaurants three times for a seven day. Variety for the lunch buffet was slim and almost the same everyday and seemed like it was leftovers from the night before. The resort really needs to take extreme measures to curb the mosquitoes and especially where ever it may be that you eat your meal.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
3
Value:
1
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

4
5.01.0
JERZY O.
Business
N/A
Jun 8, 2015

Nice place for vacation

We spent good time and recommend this place.I really enjoyed staying at the Grand Cozumel. The hotel is beautiful and the staff is incredible. I was a little disappointed in the food. But I would go back and I would recommend to friends and family.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

4
5.01.0
Prettypat0204
Business
Victorville
Jun 6, 2015

Quick Cozumel getaway

Overall we had a great stay, staff was friendly beach was great. Rooms were nice,clean and big. There was awesome snorkeling right off the beach. Food wise they didn't have a lot of options and it wasn't amazing food but doable. The reservation restaurants were better but u get a limit on them depending on your stay. Drinks were great, entertainment at night was a little cheesy and low budget but who's there for the entertainment. Watch out when you get there they try to con you and sell you a sort of timeshare thing, I'm. Not sure what it was because we didn't go but I heard from another couple that it takes all morning!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

4
5.01.0
Kathleen D.
Business
N/A
May 31, 2015

Great Trip With Friends

My stay at the Occidental Grand Hotel in Cozumel was very good. The property is beautiful with mature trees and plantings, which appeared carefully groomed and maintained. The rooms are comfortable but a bit tired. I never got anyone to fix the leaking, running toilet. The pillows are lumpy but I'm fussy. Beautiful, accessible beach. Generally friendly staff. My biggest complaint would be the average food. Not horrible, just average and not enough regional cuisine.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
2
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

5
5.01.0
Tanisha L.
Business
N/A
Apr 27, 2015

Awesome Experience

Great place to relax. Nice clean room with a huge bathroom. The staff was friendly and attentive.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

4
5.01.0
Francisca A.
Business
N/A
Apr 21, 2015

Romantic Getaway

The facilities are beautiful. The service was slow and not very attentive. I have been to the Iberostar next door and the service is outstanding compared to here.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

3
5.01.0
vijay k.
Business
Missouri city
Apr 16, 2015

Ok

Quiet good beach ac didn't work well most places wifi spotty

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

5
5.01.0
Sunsets
Business
Port Neches
Apr 8, 2015

mexican paradise

This resort is pretty awesome. We had a really good time. The resort's beach is the best I have seen on the island. The swimming area is all sand, not rocky reefs like most on the island. The food and drinks are amazing. The jungle views through out the resort are amazing. If you are undecided and want to experience a true mexican paradise atmosphere, check this place out.. **When you arrive they will want you to take the timeshare tour for free stuff, don't do it is going to waste time you could be enjoying your stay.**

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

5
5.01.0
MR4821
Business
Mentor
Mar 3, 2015

Beautiful vacation!

Resort was beautiful! Beach was AWSOME!! Saw 6' barracuda, lobster, stingray, and plenty of fish snorkelling at resort beach. Chartered two days of two tank dives with "Scuba Tony", they picked me up at resort dock and dropped me off after. Dive experience was great!! Dive master (Luis) and captain (Carlos) were top notch! Got us out before other charters so we would see more and we did, nurse sharks, turtles, lobster, barracuda, stingrays, grouper, crabs...... Deep dive to 90' then shallow dive to apx 50' both days. Small charter only 6 divers so you aren't crowded or over looked. Resort was great, food was great. Buffets had a different theme for dinner everyday (International, BBQ, Mexican, Italian...). Walk to beach was not long and took you over marsh where crocodile is. Lunch at open air restaurant on the beach. Market day was nice, prices were higher than in San Miguel but negotiable. Had movie playing by relaxation pool at night, entertainment every night, Very beautiful place to stay. Would definitely come back and stay at Occidental Grand and dive with Scuba Tony again!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

3
5.01.0
Jon.489
Business
N/A
Jan 16, 2015

Satisfactory trip.

The hotel grounds are absolutely gorgeous with lush greenery all over, very well maintained. The hotel itself is dated and in need of some renovation. While we were there for 9 nights, the faucet for the hot water couldn't be turned off. The handle on the toilet broke, and when I looked in the water tank the plastic line to the flapper had busted loose. Previously, someone had used electrical tape to attach the line to the bar extension on the handle, rather than replace the whole unit. This time, with the new break at the flapper, they had to replace the whole unit. There was a leak in the room the couple we were with was in, apparently caused by a leak in the upstairs unit bathroom. They did fix the leak, and patched the hole in the ceiling. The public bathrooms were always very clean. The negative part is that you weren't supposed to throw toilet tissue in the toilet after use. There was a trash can next to the toilet for the used tissue. Similar to time shares, the Occidental sells weeks to use at any Occidental. The sales people are all over the grounds. If you aren't interested in listening, just let them know that you are here to relax and don't want to purchase the weeks. The staff in the restaurants and bars were all excellent servers. We had not 1 complaint the whole time. They worked extremely hard and did just as good a job as servers/bartenders at a 5 star hotel. Kudos to the Occidental Management Staff that provides the training.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Be sure to reserve at least 2 nights dining at Los Olivos, the Mediterranean Restaurant.

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