$225 Avg/night
Rate and special offer based on Check-in: May 1, 2015 Check-out: May 4, 2015

Occidental Grand Cozumel All Inclusive Resort

4 stars
View map of KM 17.5, Carretera Sur, San Francisco, Palancar, Cozumel, Cozumel, 77600

Hotel Overview

Reviewer score
3.7
out of 5
239 reviews
mexican paradise

This resort is pretty awesome. We had a really good time. The resort's beach is the best I have... See full review

  • Sunsets
  • Apr 8, 2015
Beautiful vacation!

Resort was beautiful! Beach was AWSOME!! Saw 6' barracuda, lobster, stingray, and plenty of fish... See full review

  • MR4821
  • Mar 3, 2015
Marble-tiled elegance on Cozumel near Palancar Reef
Check in to the Occidental Grand Cozumel - All Inclusive hotel on San Francisco Beach, just minutes from Palancar Reef, for the feeling of being on a private resort. The tiled courtyard serves as the heart of this hotel and allows garden lounging with friendly lizards or serves as an avenue to the stone-walled lobby bar. The all-inclusive option grants access to the six restaurants, three bars and disco on site, plus daily activities and a Kid’s Club for ages four to 12.
Highlights
  • Private access to San Francisco Beach, minutes from Palancar Reef
  • Six restaurants, three bars and a disco on site
  • Daily activities and nightly entertainment, plus a Kid’s Club
  • Three swimming pools
  • Spa and fitness center
Rooms
Spanish colonial charm provides elegance to the Occidental Grand Cozumel - All Inclusive rooms, from the dark wood furniture to the wrought-iron railings on the terraces. Sunny-yellow walls and printed bed spreads allow green and blue hues to come from the garden or pool views. Upgrading to a Royal Club suite provides access to a private pool, and rooms include hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes.
Dining
The six on-site restaurants offer a range of options from grand buffet-style dining to romantic a la carte meals. There are three bars for easy libation access throughout the Occidental Grand Cozumel - All Inclusive hotel. Major steaks are on the menu at Sonora Grill. A Mediterranean menu is served at Los Olivos. For a hearty breakfast or dinner with lots of choices, graze the buffet at La Posada. Serious adult-only dancing and drinks are enjoyed at La Misión Bar & Disco.
Recreation
The three pools at the Occidental Grand Cozumel - All Inclusive hotel have different functions; one serves the Kid’s Club (ages four to 12), another activities and scuba classes, and the third is designated for relaxation only. A spa and fitness center serve to massage or firm up muscles. The two lighted tennis courts are available for play. Diving or snorkeling excursions to close-by Palancar Reef mean more time will be spent under water, not getting there.
Transportation
  • Cozumel International Airport (8.6 mi/13.8 km)
Attractions
  • Mr. Sancho's (8.4 mi/13.5 km)
  • Cozumel Water Sports (8.6 mi/13.8 km)
  • Spa del Sol (8.6 mi/13.8 km)
Business
  • Multifunction conference room serves 30 to 150 people
  • Audio/visual equipment
  • High-speed Internet access
Policies and fees
Guests must be 25 to check in.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Reviewer score 3.1 out of 5

Occidental Grand Cozumel All Inclusive Resort Rooms

Royal Club Luxury Garden View with Private Balcony
The Royal Club guests will enjoy private reception and check-in, concierge services, turn down service, pillow menu, in-room dining, private restaurant and bar, private pool and whirlpool, and complimentary Internet services. These elegantly appointed room category includes the all-inclusive features of the resort, as well as concierge service, room service, hydro-massage styled bath, DVD player, coffee maker, and other exclusive amenities.
Grand Romance Deluxe Garden View with Private Balcony
This room category features the Deluxe room with a Bottle of Sparkling Wine, strawberries covered with chocolate, one hour massage per couple (30 min per person), breakfast in bed once during stay, romantic dinner, turn down service, 10% discount spa services and a surprise gift and special amenities for romantic occasion
Deluxe Room - Garden View with Private Balcony
This room includes one king or two double beds with a garden or pool view. Amenities include air conditioning, ceiling fan, satellite TV, private bathroom with tub, hairdryer, safety deposit box, fridge and balcony. Turn down service. Cribs are available upon request.
Grand Concierge Deluxe Garden View with Private Balcony
This room category features a Deluxe Room with Concierge service, Fruit basket, bottle of wine, turn down service, 10% discount spa services, superior amenities in room including a bath robe.
Royal Club
Finally a chance to upgrade to royalty! Enjoy a 5-Star boutique hotel within each Occidental Grand resort. The exclusive club-like atmosphere of the Royal Club offers concierge level service within the Occidental Grand Cozumel resort experience. Discerning guests seeking highly personalized attention within the privacy of the resort can enhance their vacation experience with plush accommodations, elegant facilities and added amenities. Guests of the Royal Club will enjoy spacious rooms and suites with luxury accommodations including hydro-massage bathtubs, luxurious linens with a pillow menu, Etro toiletries, nightly turndown service, fruit basket and plush bath robes. From private check-in and check-out receptions to special access to the Royal Club restaurant exclusive to members, guests are sure to have a uniquely royal experience

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

La Piazza
Featuring a variety of pizzas, in a beautiful veranda overlooking the resort. Open from 6:00 PM to 1:30 AM.
Los Olivos
Menu style Mediterranean cuisine, reservations and dress code required. Open from 6:00 PM to 10:30 PM. * Please note: long pants for gentlemen are required for all restaurants.
Relax Bar
Night club. The Relax Bar offers a cool refreshment in the heat of the afternoon
La Mision
Bar and night club. La Mision is both a bar and nightclub with dancing and entertainment every night.
La Posada
Offer international thematic buffet for breakfast and dinner. Continental breakfast 6 am -7 am. Breakfast 7 am - 10.30 am. Dinner 6 pm - 9.30 pm
Lobby Bar
Casual meeting place. The Lobby Bar adds to the welcoming atmosphere guests feel the moment they set foot into the reception area and features traditional Mexican decor.
Sonora Grill
Menu style steakhouse, reservations and dress code required. Open from 6:00 PM to 10:30 PM. * Please note: long pants for gentlemen are required for all restaurants.
Beach Club
Offers international thematic buffet lunch, with a spectacular ocean view. From 12 pm - 4.30 pm

Meeting facilities

Meeting Info
- Meeting rooms and banquet facilities - Wedding and event planner on-site

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Occidental Grand Cozumel All Inclusive Resort

Overall score

3.7 / 5
5.01.0
239 out of 239
Amenities:
3.8
Cleanliness:
4.3
Hotel staff:
4.1
Comfort:
3.7
Location:
4.2
Value:
3.8

74% would recommend to a friend.

Sort by:
Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

3
5.01.0
vijay k.
Business
Missouri city
Apr 16, 2015

Ok

Quiet good beach ac didn't work well most places wifi spotty

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

5
5.01.0
Sunsets
Business
Port Neches
Apr 8, 2015

mexican paradise

This resort is pretty awesome. We had a really good time. The resort's beach is the best I have seen on the island. The swimming area is all sand, not rocky reefs like most on the island. The food and drinks are amazing. The jungle views through out the resort are amazing. If you are undecided and want to experience a true mexican paradise atmosphere, check this place out.. **When you arrive they will want you to take the timeshare tour for free stuff, don't do it is going to waste time you could be enjoying your stay.**

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

5
5.01.0
MR4821
Business
Mentor
Mar 3, 2015

Beautiful vacation!

Resort was beautiful! Beach was AWSOME!! Saw 6' barracuda, lobster, stingray, and plenty of fish snorkelling at resort beach. Chartered two days of two tank dives with "Scuba Tony", they picked me up at resort dock and dropped me off after. Dive experience was great!! Dive master (Luis) and captain (Carlos) were top notch! Got us out before other charters so we would see more and we did, nurse sharks, turtles, lobster, barracuda, stingrays, grouper, crabs...... Deep dive to 90' then shallow dive to apx 50' both days. Small charter only 6 divers so you aren't crowded or over looked. Resort was great, food was great. Buffets had a different theme for dinner everyday (International, BBQ, Mexican, Italian...). Walk to beach was not long and took you over marsh where crocodile is. Lunch at open air restaurant on the beach. Market day was nice, prices were higher than in San Miguel but negotiable. Had movie playing by relaxation pool at night, entertainment every night, Very beautiful place to stay. Would definitely come back and stay at Occidental Grand and dive with Scuba Tony again!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

3
5.01.0
Jon.489
Business
N/A
Jan 16, 2015

Satisfactory trip.

The hotel grounds are absolutely gorgeous with lush greenery all over, very well maintained. The hotel itself is dated and in need of some renovation. While we were there for 9 nights, the faucet for the hot water couldn't be turned off. The handle on the toilet broke, and when I looked in the water tank the plastic line to the flapper had busted loose. Previously, someone had used electrical tape to attach the line to the bar extension on the handle, rather than replace the whole unit. This time, with the new break at the flapper, they had to replace the whole unit. There was a leak in the room the couple we were with was in, apparently caused by a leak in the upstairs unit bathroom. They did fix the leak, and patched the hole in the ceiling. The public bathrooms were always very clean. The negative part is that you weren't supposed to throw toilet tissue in the toilet after use. There was a trash can next to the toilet for the used tissue. Similar to time shares, the Occidental sells weeks to use at any Occidental. The sales people are all over the grounds. If you aren't interested in listening, just let them know that you are here to relax and don't want to purchase the weeks. The staff in the restaurants and bars were all excellent servers. We had not 1 complaint the whole time. They worked extremely hard and did just as good a job as servers/bartenders at a 5 star hotel. Kudos to the Occidental Management Staff that provides the training.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Be sure to reserve at least 2 nights dining at Los Olivos, the Mediterranean Restaurant.

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

4
5.01.0
JamieOH
Business
N/A
Dec 19, 2014

Relaxing Vacation

I visited this hotel twice over the last 4 years and both times it was a great experience. It is a much smaller hotel than some of the resorts I have stayed at in the Riviera Maya area but the quality was good. This hotel does have a sandy beach but it is not the shallow entry you will find in the Riviera Maya. The snorkeling is excellent and the number 1 reason that I like to visit Cozumel. It is a low key hotel that is great for relaxing. The food is about average when compared to other AI's I have visited in the past. You can always find something to eat that is good but the selection is not super broad. I think that this resort is most well suited for older adults looking for a quiet atmosphere and intimate setting for a good price.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

4
5.01.0
Okie Country girl
Business
Oklahoma
Nov 24, 2014

vacation

This was our second time to stay at Occidental Grand and we chose it because of their beautiful beach area and their closeness to diving areas. The rooms are nice and I like that they have a bathtub as well as a shower. Our only problem with the room this time was the hairdryer did not work. I told them everyday - they 'fixed' it everyday, but it never worked. The food was fine, maybe better than last year. The only PROBLEM - AND IT'S A BIG ONE - IS THAT THEY CONTINUALLY HARASS YOU TO LISTEN TO THEIR PROMOTION. They have several representatives that catch you at every opportunity and won't take no for an answer. It's bad enough that we may find another hotel next year.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

3
5.01.0
Troy who needs internet
Business
austin, texas
Sep 25, 2014

Great Place to stay BUT!

it is a shame as this was a great hotel the people were nice the food was great the rooms were spectacular the location was perfect in every aspect it was amazing, BUT, they charged 26 bucks a day for HORRIBLE internet service. I work an hour in the morning and an hour at night and that is the only way I can afford to take a week long trip away from my job and I will not go back until the internet issue is corrected. I just can't afford it. If internet is not a big deal for your vacation I HIGHLY recommend it.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

Albertos restaurant is a short walk and well worth it if you like amazing SeaFood!

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

3
5.01.0
BrendaLC
Business
San Antonio, TX
Sep 17, 2014

Nice Room; Food Average

We usually stay at the Allegro Cozumel and the only difference we saw between the 2 resorts is the room. Food is pretty much the same. The rooms are very nice at the Occidental Grand. We had a relaxing and nice time. The only minor complaints we had is there is no breeze around the resort since you are surrounded by so much jungle; no pool bar; pool could have been cleaner; and no front desk. We are going back to the Allegro since it is more open and homier.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Alberto's was excellent - just be ready for mosquitos at dusk!

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

3
5.01.0
BigBenTexas
Business
Austin, TX
Sep 6, 2014

Great location, hotel staff needs to do better

If you love the ocean, you will love Cozumel and the beach at this hotel. This is the third I have stayed at this hotel and my experience this time was much worse than before. I still love the location but the rooms were not clean and the staff did not seem to care enough. They could also do with more variety in the food area. Considering I had bought their Royal Club package, I was disappointed.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
2
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

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Review of Occidental Grand Cozumel All Inclusive Resort

Reviewer score

4
5.01.0
Allen White
Business
Graham, NC
Sep 2, 2014

Attention to detail

The beds were re the hardest mattresses I have ever tried to sleep on. vegetation which is beautiful but the bugs that come with the flora needs to be controlled. Finally, the lobby bar was not air conditioned and it was very hot. My complaint is they did not even have fans in the bar. No ceiling fans, floor fans, nothing.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Long walk from hotel

Just south of the hotel and reachable by a walk on the beach is Alberto's restaurant which serves only the freshest fish. We watched as the fishermen came up with their catch and the chef put it in the menu.

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