$214 Avg/night
Rate and special offer based on Check-in: Jul 27, 2014 Check-out: Jul 29, 2014

Occidental Grand Cozumel - All Inclusive

4 stars
KM 17.5, Carretera Sur, San Francisco, Palancar, Cozumel, Cozumel, 77600
Hotel Overview
Reviewer score
3.8
out of 5
370 reviews
Fantastic Getaway for Cousins

My cousins and I truly enjoyed our trip! The location was beautiful. The beach was so wonderful and... See full review

  • Cousins on Vacation
  • May 21, 2014
Perfect getaway

A fantastic property for a wonderful Holiday. The rooms are very elegantly done and very clean!.... See full review

  • mr.Dean
  • Jun 7, 2013
Marble-tiled elegance on Cozumel near Palancar Reef
Check in to the Occidental Grand Cozumel - All Inclusive hotel on San Francisco Beach, just minutes from Palancar Reef, for the feeling of being on a private resort. The tiled courtyard serves as the heart of this hotel and allows garden lounging with friendly lizards or serves as an avenue to the stone-walled lobby bar. The all-inclusive option grants access to the six restaurants, three bars and disco on site, plus daily activities and a Kid’s Club for ages four to 12.
Highlights
  • Private access to San Francisco Beach, minutes from Palancar Reef
  • Six restaurants, three bars and a disco on site
  • Daily activities and nightly entertainment, plus a Kid’s Club
  • Three swimming pools
  • Spa and fitness center
Rooms
Spanish colonial charm provides elegance to the Occidental Grand Cozumel - All Inclusive rooms, from the dark wood furniture to the wrought-iron railings on the terraces. Sunny-yellow walls and printed bed spreads allow green and blue hues to come from the garden or pool views. Upgrading to a Royal Club suite provides access to a private pool, and rooms include hydro-massage bathtubs, luxurious linens and pillows, Etro toiletries, nightly turndown service and plush robes.
Dining
The six on-site restaurants offer a range of options from grand buffet-style dining to romantic a la carte meals. There are three bars for easy libation access throughout the Occidental Grand Cozumel - All Inclusive hotel. Major steaks are on the menu at Sonora Grill. A Mediterranean menu is served at Los Olivos. For a hearty breakfast or dinner with lots of choices, graze the buffet at La Posada. Serious adult-only dancing and drinks are enjoyed at La Misión Bar & Disco.
Recreation
The three pools at the Occidental Grand Cozumel - All Inclusive hotel have different functions; one serves the Kid’s Club (ages four to 12), another activities and scuba classes, and the third is designated for relaxation only. A spa and fitness center serve to massage or firm up muscles. The two lighted tennis courts are available for play. Diving or snorkeling excursions to close-by Palancar Reef mean more time will be spent under water, not getting there.
Transportation
  • Cozumel International Airport (8.6 mi/13.8 km)
Attractions
  • Mr. Sancho's (8.4 mi/13.5 km)
  • Cozumel Water Sports (8.6 mi/13.8 km)
  • Spa del Sol (8.6 mi/13.8 km)
Business
  • Multifunction conference room serves 30 to 150 people
  • Audio/visual equipment
  • High-speed Internet access
Policies and fees
Guests must be 25 to check in.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.3764 -87.0209
Area served
Cozumel, Quintana Roo; Mexico
Nearby airports
Cozumel Airport
Area description
Cozumel features excellent diving and water sports, nightlife and restaurants, shopping, and golf nearby (20-30 minutes). The resort is perfectly located on San Francisco Beach, five minutes from Palancar Reef and other attractions.

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Reviewer score 4.4 out of 5

Occidental Grand Cozumel - All Inclusive Rooms

Royal Club Luxury Garden View with Private Balcony
The Royal Club guests will enjoy private reception and check-in, concierge services, turn down service, pillow menu, in-room dining, private restaurant and bar, private pool and whirlpool, and complimentary Internet services. These elegantly appointed room category includes the all-inclusive features of the resort, as well as concierge service, room service, hydro-massage styled bath, DVD player, coffee maker, and other exclusive amenities.
Grand Romance Deluxe Garden View with Private Balcony
This room category features the Deluxe room with a Bottle of Sparkling Wine, strawberries covered with chocolate, one hour massage per couple (30 min per person), breakfast in bed once during stay, romantic dinner, turn down service, 10% discount spa services and a surprise gift and special amenities for romantic occasion
Deluxe Room - Garden View with Private Balcony
This room includes one king or two double beds with a garden or pool view. Amenities include air conditioning, ceiling fan, satellite TV, private bathroom with tub, hairdryer, safety deposit box, fridge and balcony. Turn down service. Cribs are available upon request.
Grand Concierge Deluxe Garden View with Private Balcony
This room category features a Deluxe Room with Concierge service, Fruit basket, bottle of wine, turn down service, 10% discount spa services, superior amenities in room including a bath robe.
Royal Club
Finally a chance to upgrade to royalty! Enjoy a 5-Star boutique hotel within each Occidental Grand resort. The exclusive club-like atmosphere of the Royal Club offers concierge level service within the Occidental Grand Cozumel resort experience. Discerning guests seeking highly personalized attention within the privacy of the resort can enhance their vacation experience with plush accommodations, elegant facilities and added amenities. Guests of the Royal Club will enjoy spacious rooms and suites with luxury accommodations including hydro-massage bathtubs, luxurious linens with a pillow menu, Etro toiletries, nightly turndown service, fruit basket and plush bath robes. From private check-in and check-out receptions to special access to the Royal Club restaurant exclusive to members, guests are sure to have a uniquely royal experience

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
- Meeting rooms and banquet facilities - Wedding and event planner on-site

Dining

La Piazza
Featuring a variety of pizzas, in a beautiful veranda overlooking the resort. Open from 6:00 PM to 1:30 AM.
Los Olivos
Menu style Mediterranean cuisine, reservations and dress code required. Open from 6:00 PM to 10:30 PM. * Please note: long pants for gentlemen are required for all restaurants.
Relax Bar
Night club. The Relax Bar offers a cool refreshment in the heat of the afternoon
La Mision
Bar and night club. La Mision is both a bar and nightclub with dancing and entertainment every night.
La Posada
Offer international thematic buffet for breakfast and dinner. Continental breakfast 6 am -7 am. Breakfast 7 am - 10.30 am. Dinner 6 pm - 9.30 pm
Lobby Bar
Casual meeting place. The Lobby Bar adds to the welcoming atmosphere guests feel the moment they set foot into the reception area and features traditional Mexican decor.
Sonora Grill
Menu style steakhouse, reservations and dress code required. Open from 6:00 PM to 10:30 PM. * Please note: long pants for gentlemen are required for all restaurants.
Beach Club
Offers international thematic buffet lunch, with a spectacular ocean view. From 12 pm - 4.30 pm

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (370)

Ratings and reviews for Occidental Grand Cozumel - All Inclusive

Overall score

3.8 / 5
5.01.0
370 out of 370
Amenities:
3.9
Room cleanliness:
4.4
Hotel staff:
4.2
Room comfort:
3.8
Location:
4.2
Value:
3.9

77% would recommend to a friend.

Sort by:
Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

1
5.01.0
GaylonG.
Oklahoma City, OK
Jul 7, 2014

Traveler BEWARE!!

I'll start with the positive, because there was some, and we enjoyed our trip because of what we made of it, not because of the hotel we stayed at!! Beach area and pools were WONDERFUL! Bartenders and wait staff were superb! Actually, all of the service staff was incredible - very helpful and friendly. (Management is another story, and I'll get to that part!) Rooms were clean and comfortable - we stayed in building 15, and it was centrally located to everything we wanted to do - in other words, it was a good walk to the pool and beach and restaurants. We were able to book excursions through the hotel at somewhat discounted prices - they will give DEEP discounts if you talk to one of their sales people about their ownership program - DON'T DO IT...that is ALL. From our party of 11, 2 couples did the presentation and had some major issues with the promises made by their salesperson - one had given a deposit on the ownership program and ended up backing out because of those issues. If their sales staff and management would take on the same attitude of taking care of the guests that the service staff takes on, the whole thing would have been wonderful. The one excursion we booked was "forgotten" by someone, and our boat didn't come pick us up - when we went back to make our complaint, they DID correct it by bringing the boat to us and giving us the tour as a "private party" - though it was cut short by an hour over what was originally promised. This is one of the places that we made the most of the situation and did have a good time, but was not what we paid for. Management's general philosophy on any item we had to bring to their attention was "oh well...it happens...too bad for you." There was no making it right and no apologies for anything! If you can take care of your problems with service staff, DO NOT deal with Management - they're just not reasonable nor accommodating! We heard from many others the same complaints and that they hadn't had near the problems at other hotels and resorts on the island. Next time we go, we'll pick another hotel/resort FOR Sure!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
2
Value:
2
Dining tip: Long walk from hotel

Alberto's was wonderful!! The food was out of this world and the service was top notch!

Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

2
5.01.0
Ninja Ginger
Michigan
Jul 3, 2014

Good luck getting a room

The best thing I can say about this hotel is the actual hotel grounds are beautiful. However, there's a chance you may never get to see them because they will tell you they are over booked and try to send you to their sister hotel, The Allegro, and in return they will give you free nights on a next visit. The Allegro costs significantly less and the rooms smell awful. Once you get a room at The Occidental, the food is average at best. None of the restaurants or the inside bar have air, not even a fan to circulate the air, so it's crazy hot! Once you get past the lobby, the staff is friendly. However, don't expect beachside service as advertised, because there is none! After speaking with many repeat guests during our stay, they all said they have seen a decline in service and food in the last year.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
2
Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

3
5.01.0
JonPenny
St. Louis
Jul 1, 2014

Occidental Grand Cozumel

We have been to this resort a few times and we mainly go to Scuba Dive. The place has gone down hill since our first visit. For Scuba Divers: We use to enjoy Palancar Divers and got to know quite a few of the Mexican dive masters over the years and could cut a deal on reduced price dives (as low as $26 a tank) depending on how many divers we were with. Palancar Divers has been replaced with an outfit staffed with Europeans and the lowest price you can get is $37 if you do 10 or more dives. Luckily the brother-in-law found a former Palancar dive master we knew that went independent (Pingo's Dive Center) and we basically ended up with private dives picked up at the resort pier for $29 a tank. If you need/want to dive in a large group and be led around like children and come up when to first person is low on air for more $ go with the current operator. Other wise, I would recommend finding one of the other operators (Dive Palancar still operates a good fleet of boats and will come to the pier and should still have a website). Also, I like to sail and the new outfit (Pro Dive) only had one Hobie Wave and it was broke for most of the stay. The other resort down the beach (Iberostar - where we have stayed before and may go back to) had three Hobies out every day. The food is just so-so and has lost quality. The fish for lunch was one of my favorites but this year it was served luke-warm to cold - not the way to go with grilled or breaded fish. Also, Ice-cream was no longer put out at the evening buffet. After this experience, we are going to consider the Occidental Allegro (we've been there too - larger with swim up bar, larger and more pools and larger beach) or the Iberostar (we've been to it also, beach is not as good as it has a lot of coral) We've stayed at several Iberostars and the quality always seemed good and consistent and they have a good prier to get picked up on and more Hobies.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
2
Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

1
5.01.0
Jdjmdj12
Oklahoma
Jun 17, 2014

Don't choose this hotel.

Cozumel was beautiful. The hotel was horrible. Was an all inclusive so food was free but the quality of food was bad. No other choice but what they prepared. Says they have several restaurants but they only have 1 open at a time. They also only had 1 bar open at a time. Would not recommend this hotel to anyone. The staff was not helpful or friendly. Was always being hassled to purchase something at the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
2
Value:
1
Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

3
5.01.0
JonJack
GA
Jun 15, 2014

Mosquitos!!

The greatest issue I had with the trip is the location of this resort (20 min. away from town and over marsh land) and the fact that you had to wear "Off" mosquito repellant almost constantly because of the mosquito problem. The beds are also extremely firm, so if you have problems sleeping on these types of mattresses, bring extra support. The food was slightly better than average. The service was awesome and the staff was extremely attentive.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
1
Value:
3
Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

5
5.01.0
Cousins on Vacation
Topeka, Kansas
May 21, 2014

Fantastic Getaway for Cousins

My cousins and I truly enjoyed our trip! The location was beautiful. The beach was so wonderful and the water clear. You could watch fish swim while sitting on the dock. We met the most wonderful people at the resort. The staff were incredibly friendly. I have been to other resorts and this one by far had the most genuine and caring staff. The resort had good food and some fun entertainment. One night we had dance lessons and watched a fire show. Loved that! The staff work such long days and yet you wouldn't know it by their enthusiasm. They keep it up all day with a smile on their face. We are already starting to think about another trip here next year and bringing our spouses with us. Thank you Occidental Grand Cozumel!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

4
5.01.0
Kalab
Wyoming
May 12, 2014

LOVED IT!

The stay was very relaxing and my wife and I enjoyed every minute of it. The bed was a bit hard, but not so much that it hurt or anything. The food was good and the staff was awesome. Lots to do and see and plenty of places to just relax and enjoy the sun when you didn't feel the need to do anything at all. The fire show was awesome too.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Money-saving tip: Not Applicable

Split cab fare with strangers whenever you can.

Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

4
5.01.0
Larry and Sherry
Dowling, Michigan
May 10, 2014

Occidental Grand is grand except --

Just returned from our tenth trip to Cozumel and our fifth stay at the Grand. For scuba divers and beach walkers, this place is great, there is also reasonable snorkeling off the beach. For an all inclusive, the food is always good. Unfortunately, the air conditioning system has been declining over the last three years and this year our room and the restaurants were only a few degrees below outside temps so when it was 90+ outside, our room was only 85 and almost unbearable. You also had to leave the bathroom door shut just to get some cooling in the living area. Management said they are working on a solution. In our opinion, this is the best place to stay on the island so I will be sending this to corporate at the Occidental and plead with them to correct this problem. Below, I will note that I cannot recommend this hotel to a friend for this reason. If you don't need AC, this is still the best place to stay if you are a diver. We told them we would not return until this is fixed, but we will probably return again next year.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
1
Location:
5
Value:
5
Dining tip: Short drive from hotel

Go to Coconuts on the West side of the island and have fish tacos and a Margarita. Hire a taxi for the trip. They will let you stop anywhere including down town. Trip will take 4-5 hours and should cost about $100 for 2-4 people. We always buy the driver lunch at Coconuts and they are very grateful.

Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

4
5.01.0
Sagitarious
Chino,CA
Apr 13, 2014

Good Family Environment

The location is perfect.The staff is friendly,they really take care of the guests.The food can have a little of an upgrade.The room is comfortable but the A/C is old and needs better maintenance.I've been there twice.In general,i liked it.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
3
Sightseeing tip: Short drive from hotel

Punta Sur Natural Park

Review of Occidental Grand Cozumel - All Inclusive

Reviewer score

2
5.01.0
Jen Six
Denver, Colorado
Mar 27, 2014

Very Disappointed

You really need to lower the rating for this resort to maybe a 2. They have pretty much the same buffet food every day for breakfast, lunch and dinner, which gets very old. The restaruants you have to make reservations for were very good but you only get one reservation for each of the two available. The customer service is very lacking at this resort. You have advertised that they have 3 pools and they only have 2 pools and no swim up bar. Just these two details would have made me not book with them so I was incredibly disappointed when we arrived. They have one bar at each pool with one bartender, and at the main pool bar it was sometimes necessary to wait in line for 10-15 minutes for a drink. Nor do they have any wait staff walking around to see if anyone needed a drink. Very disappointing. The beds are also very uncomfortable here. They are also relentless about getting you to sign up for a presentation to try and sell you a time share here. We booked an appointment thinking it would get them to leave us alone, but when we didn't show up, there was actually one of the people waiting for us outside our hotel room the next morning!! Completely unacceptable. I have had great success with my trips I have made to the Cancun and Riviera Maya area to different resorts there. In fact 2 years ago we went to the Grand Sirenis in Riviera Maya and that was the most enjoyable resort we have ever been to as far as comfort, food options, customer service, entertainment, etc. I also paid more for this trip for accomodations than any other trip to Mexico and I have stayed at Fiesta Americana in Cancun, Grand Sirenis Riviera Maya, Grand Principe Riviera Maya and The Grand Mayan Riviera Maya for just as long if not for longer stays. I will never refer anyone to stay at Occidental Grand Cozumel, in fact I will suggest they do not. Jennifer Six Englewood, Colorado

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
4
Value:
1
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