I booked this hotel because of the price. My boyfriend and I didn't have a lot of money to spend, so we picked this hotel. We purchased the all-inclusive package once we arrived at the hotel because we did not travel together. The hotel is older
and is in need of some major updating/renovations. They only had a buffet restaurant and it was very small and options limited. The pool loungers were okay, but some were broken. The room was decent, but the bathroom was small and the shower head needed to be replaced along with the bathtub stopper. It didn't work. This hotel is at the end of the city center, so you either have to walk, get a taxi, or rent a moped to get around. And to get to the nicer beaches where there is sand, you definitely have to rent a moped or a taxi to get there. They are not close by. Overall, the hotel was just ok. Next time I will save more money for a nicer hotel with more amenities.
The people make this place! An ounce of politeness from you, gets you excellent service from everyone at the hotel. This is the biggest bang for my buck! I can always find something to eat there and sometimes too much to eat:) Now that I've told
you, you will tell your friends and the prices will go up:( But the hotel personnel deserve the business! Just relax and enjoy.
The hotel was great! The pool area was wonderful for us as adults but was also really
great for our 1 year old baby. The hotel staff was always very nice and helpful. We especially liked the Betty who worked in the gift shop. The rooms were clean.
It was really nice to have the balcony. The beds are kind of hard but we still slept good. The food was only mediocre at best. We were very glad we didn't go all inclusive. There was always fun activities to do at the hotel. We used the hotels bicycles one day and that was very nice. The beach area was great and the pool area was as well. We would definitely stay there again. I can't praise the staff enough! I was sick the day we were leaving and it was very hectic before we left so I accidentally forgot to pack all of my husbands clean clothes that were in the dresser drawer. I contacted the staff at the hotel when I was home and they were very helpful. They mailed me all of the clothes and didn't even charge me for the shipping, which I would have happily paid. So you can see how excellent and helpful and trustworthy the staff is!
Outstanding value, w/good food and excellent staff
Was back here again in November 2014. As always, had a great stay, the staff is consistently super. Close to town, shopping (if that is important), small beach across the street, on site PADI dive center, largest pool on the island, that only
leaves mother nature (to throw in the sun) to make your trip outstanding. Is really hard for me to understand why anyone would not be happy with this choice. Neal
Visited the Hotel Cozumel for the third time in November 2014 and found the same consistent value and service I have come to expect. The Hotel Cozumel has the perfect mix of dive facilities, good service, and vacation amenities. This hotel is not
for those looking for endless white sand beaches and five star services, it is a good value all-inclusive the average vacationer will enjoy.