$397 Avg/night
Rate and special offer based on Check-in: Jul 11, 2015 Check-out: Jul 14, 2015

Cozumel Palace - All Inclusive

4 stars
View map of Ave. Rafael E. Melgar Km. 1.5, Cozumel, 77600

Hotel Overview

Reviewer score
4.6
out of 5
361 reviews
Family vacay

Met our expectations. Was a great place to stay and service was great and so was the food. Massages... See full review

  • roy f.
  • Jun 24, 2015
Cozumel Hotel

Wonderful service, best resort on Cozumel! The views from the rooms are amazing - be sure to... See full review

  • Q.
  • Jun 6, 2015
The Cozumel Palace all-inclusive luxury resort has the best of both worlds: plenty of adult sophistication with kid-friendly amenities. For the grown-ups, there’s fine dining with a dress code and a vast wine list. The kids get a separate pool and their own club (ages four to 12) with supervised activities the whole family enjoys. Upgrade to the concierge floors for extra perks. In-room Jacuzzi tubs add a third, wet dimension to the stunning ocean views. Through Eat and Play at All Palace Resorts, patrons staying at any of the Palace Resorts properties are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Scheduled transportation is available at select resorts.
Dining
Elegant dining and a vast, international wine list add sophisticated depth to a tropical island vacation. Dress slacks, shoes and a collared shirt are required at Turquesa, the fine dining Italian restaurant at the Cozumel Palace. The Asian fusion restaurant Mo-Mo-No-Ha-Ha is in the lobby. A Mexican restaurant also is on site, as are a poolside grill, and two bars: one swim-up and one in the lobby.
Rooms
Creamy tans, cool marble tile floors and gorgeous wood furniture lend subtle elegance to guest rooms, many of which come with an in-room Jacuzzi tub, private balcony and hammock. Wireless Internet allows Cozumel Palace guests to stay connected. 24-hour room service is available.
Highlights
  • Three restaurants and two bars on site; top shelf liquor and international wine list
  • Kid's Club with supervised activities (ages four to 12)
  • Two pools, an infinity pool and separate kid’s pool
  • In-room Jacuzzi tubs
  • 24-hour room service
Nearby attractions
  • Chabad of Cozumel (1.2 mi/2 km)
  • Diving with Blue Magic Scuba (1.3 mi/2 km)
  • Cozumel Massage (1.3 mi/2.1 km)
Business
  • 8,274.5 square feet of flexible meeting space accommodates 450 people
  • Wireless Internet
Transportation
  • Cozumel International Airport (1.7 mi/2.8 km)
Recreation
Ramping up the family fun are a separate kiddie pool and Kid’s Club with supervised activities. Two other outdoor pools and an infinity pool are for adults only. Scuba demonstrations are given daily. Play hard at pool volleyball or on the Cozumel Palace’s basketball court. An elegant spa offers mani/pedis, haircuts and styling, and has couples’ treatment rooms for privately shared pampering. A convenient on-site car rental office allows guests the use of wheels to roam the island.
Policies
Students under age 18 must travel and room with a parent/legal guardian; one chaperone (over 25 yrs old) for every 20 students. Proof of age required with valid passports at check-in. Alcohol only served to those over age 18. Headphones must be used when listening to music in common areas.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Cozumel Palace - All Inclusive Rooms

Loft Suite
Each suite features:
Lower level with 1 Bedroom w/king size bed, Double Jacuzzi, & private bath w/ shower only
Upper level with 1 Bedroom w/double beds, Double Jacuzzi & private bath w/ shower only
Balcony w/hammock, Living Room
In Room Wine and Fruits
Seating Area
Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water, juices & domestic beer
Satellite TV & PayPerView
Purified Water, Chi Bath Amenities, Bathrobes & Slippers
Digital safe (laptop size)
Individually-Controlled A/C, Coffee Maker, Direct Dial telephone, Alarm Clock, Hair Dryer, Iron/ironing board
Wireless Internet
24-Hour room service & Turndown Service
Ocean View
Max Occupancy: 4 adults and 2 children (6 guests)
827.3 Sq Ft
Junior Suite Ocean View with Jacuzzi, Terrace
Each suite features:
1 King or 2 dbl beds, Seating area, Double Jacuzzi, In Room Wine and Fruits
Private bath w/ shower only
Balcony (most w/ a hammock)
Liquor dispenser containing whiskey, tequila, rum & vodka. Mini bar containing sodas, bottled water & domestic beer
Satellite TV & PayPerView
Purified water, Chi Bath Amenities, Bathrobes & Slippers
Digital safe (laptop size)
Individually-Controlled A/C, Coffee maker, Direct dial telephone, Alarm Clock, Hair dryer, Iron/ironing board
Wireless Internet
24 Hour room service & Turndown Service
Non-Smoking rooms available
1 Physically Challenged room
Ocean View
Max Occupancy: 4 guests including children & infants
581 Sq Ft
Concierge Level
Each room features:
King bed, seating area, Double Jacuzzi
In Room Wine & Fruits, Private bath w/shower only
Balcony w/a hammock
Liquor Dispenser with premium, upgraded brands of liquor / Mini Bar contains sodas, bottled water, juices & domestic beer
LCD TV w/Satellite, DVD & CD Player
Chi Bath Amenities, Bathrobes & Slippers
Aromatherapy & Pillows menu
2- 25 Minute Massage at the Beach/Spa/Treatment rooms
Digital safe laptop size
Espresso/American Coffee maker, Direct Dial telephone, Clock/Radio/IPOD dock, Professional Hair Dryer & Wireless Internet
24-Hr room service with select menu from restaurant menus to create a "Special Menu" & Nightly Petit Fours-Turndown Service
Exclusive Concierge Phone Service, Private check-in & out/Late check-out & Early check-in (subject to availability)
Max Occ 2 guests
581 Sq Ft -Ocean view
Standard City View
Each room features:
-1 King bed
-Private bath with shower only
-Liquor dispenser containing whiskey, tequila, rum & vodka
-Mini bar containing sodas, bottled water & domestic beer
-Satellite TV & PayPerView
-Purified water
-Chi Bath Amenities
-Bathrobes & slippers
-Digital safe (laptop size)
-Individually-controlled A/C
-Coffee maker
-Direct dial telephone Alarm clock
-Hair dryer, Iron/ironing board
-Wireless Internet
-24 hour room service & turndown service
-Non-smoking rooms available
-City View, Max occupancy: 2 adults/ children not allowed in this room category
-384 Sq. Ft.

Amenities

  • All inclusive
  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Golf
Dining
All inclusive
Restaurant
Room service
Services
Laundry service
Childcare Service
Barber/Beauty shop
Doctor on call
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Dining

Turquesa
Cuisine: Italian

Breakfast Int'l buffet: 7:00 am - 11:00 am

Lunch Int'l buffet: 12:30 - 4:00 pm

Dinner a la carte (Italian): 6:00 pm - 11:00 pm

Dress code: Casual, Wet clothing or uncovered swimwear not allowed

Bugambilias
Location: Next to lobby

Cuisine:Mexican

Dinner a la carte: 5:30 pm - 11:00 pm

Dress code: Casual, Wet clothing or uncovered swimwear not allowed
Lobby Bar
Live music & snacks

Hours: 08:00 am - Midnight
MoMoNoHaNa
Location: Next to lobby

Cuisine: Oriental

Dinner a la carte: 6:00 pm - 11:00 pm

Dress code: Casual elegance, Long pants, collard shirts, and shoes required
Flamingos Snack Bar
Location: Poolside bar, music & snacks

Pool bar & grill : 08:00am - 11:00 pm

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Cozumel Palace - All Inclusive

Overall score

4.6 / 5
5.01.0
361 out of 361
Amenities:
4.6
Cleanliness:
4.8
Hotel staff:
4.9
Comfort:
4.8
Location:
4.7
Value:
4.6

98% would recommend to a friend.

Sort by:
Review of Cozumel Palace - All Inclusive

Reviewer score

5
5.01.0
roy f.
Business
N/A
Jun 24, 2015

Family vacay

Met our expectations. Was a great place to stay and service was great and so was the food. Massages were awesome. Pool was great.Snorkeling by the resort was fun too.Nightly entertainment was good too.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Cozumel Palace - All Inclusive

Reviewer score

5
5.01.0
Q.
Business
Los Angeles
Jun 6, 2015

Cozumel Hotel

Wonderful service, best resort on Cozumel! The views from the rooms are amazing - be sure to request the upper level floors.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Cozumel Palace - All Inclusive

Reviewer score

5
5.01.0
Norma D.
Business
N/A
Jun 1, 2015

Our best get-away to date

Staff service with on site and off site recommendation was OUTSTANDING. Accommodations and room cleanliness OUTSTANDING. And the meals are fabulous! Highly recommended as my first choice and we will visit again in the near future. If you could find a better stay with this type of service, I highly doubt it, please let me know. Don't forget to bring the family!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Cozumel Palace - All Inclusive

Reviewer score

5
5.01.0
Lynda W.
Business
N/A
May 29, 2015

An wonderful experience!

I highly recommend the Cozumel Palace Resort:The staff were friendly and very helpful, and the food delicious!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Cozumel Palace - All Inclusive

Reviewer score

5
5.01.0
Bethesda engineer
Business
N/A
Mar 10, 2015

Great food & staff

Really wonderful staff. Extremely accommodating and great food.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Cozumel Palace - All Inclusive

Reviewer score

5
5.01.0
Stacy B.
Business
Cheyenne
Mar 10, 2015

get away each year!

so great we are coming back same time again this year! This place is a diamond in the rough! best kept secret we have experienced...great size so the staff gets to know you!! we love it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Cozumel Palace - All Inclusive

Reviewer score

5
5.01.0
TIMOTHY R.
Business
N/A
Jan 15, 2015

Best vacation ever!!!!!

This was by far the friendliest motel I have ever stayed in. They treat everybody like royalty. Super clean rooms very comfortable beds. Awesome restaurants in the motel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Cozumel Palace - All Inclusive

Reviewer score

4
5.01.0
Jeffrey B.
Business
Sioux Falls
Dec 30, 2014

Excellent family trip

The family had a great time. Hotel staff are exceptional. Very accommodating. Rooms are ok because they need some updating. They were clean but dated. Hotel overall is very nice. Very close walking to shopping and ferry to Playa. Playacar hotel is in the same group, less than 5 minute walk from the ferry on the Playa side and included in the all inclusive. I will stay again in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Cozumel Palace - All Inclusive

Reviewer score

4
5.01.0
Ashley P.
Business
Brookline
Dec 23, 2014

Cozulmel Palace

We stayed here for 5 nights the week before Christmas. The staff are so nice, extremely helpful and friendly and we had a really good time there. They had top-shelf liquors at the bars which was nice. Their mexican food, breakfast/lunch buffets were good but we were disappointed by the food in the other restaurants and also the room service. The reward point system at first appears great but you do end up paying 16 tax which adds up over your stay so be aware of this. Their Spa Staff were excellent, I had both a massage and a facial and they were excellent therapists. If your thing is all-inclusive vacations in Mexico then I would definitely recommend the Palace. I don't mean to finish this review on a bad note but I feel I must mention this. On our arrival one of the hotel staff sat us down to talk about the hotel and the point system etc... He was extremely nice but I was not prepared for the "sales man push" he made to have us attend a meeting the next morning about booking our next holiday in one of their resorts at a cut price. We said yes because he was so forceful but we did not attend and it did leave a bad taste in my mouth on our arrival.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

No beach!

Review of Cozumel Palace - All Inclusive

Reviewer score

5
5.01.0
Heather W.
Business
N/A
Dec 23, 2014

Great trip

We took my parents on a trip to Cozumel, it was their first time in Mexico! My stepmom loved the rooms "so pretty I could cry" were her exact words. Loved the service as always with a palace! Really wish we could have used our credits for more but it is what it is. The food was great and the flaming coffee drink is always fun to watch them make. Staff really is amazing they are so nice and fun! The whole place was very clean and we all had a really wonderful time. Drinks were also very good! You can always ask for a double if you feel you want them stronger. chi products in all the rooms is a very nice touch, also supply a chi flat iron and blow dryer in each room! So ladies can leave that at home :)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Don't stop at the booths inside the airport! Even if they call you by name walk on out and get your ride in the white vans outside they scam you inside. They offer you deals on stuff to go do but really they just take your money and don't follow through.

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