Cozumel Palace - All Inclusive

The staff was fantastic at this place. So were the beds--about the best ever away from home. There was never a shortage of food nor alcoholic beverages. The only downside was an injury to my husband required him to stay home and the hotel wouldn't give us any credit, citing that you pay by the room, not the person. Their loss, I would have definitely brought him there and they would have gained more of my money!

We had a wonderful time at Cozumel Palace. Staff was great and entertaining. Room was perfect. We stayed in room 421, away from the elevators and trafic. Stay up high to have a better view. Can't wait to go back.

The Cozumel Palace is a very nice resort. The food is great and staff is very nice as well.

Cozumel Palace has the most amazing staff. Upon arrival my group was met with cool, wet face towels, welcome drinks, and a flower for the females. Check-in was very quick and we were promptly shown to our rooms. Throughout our entire stay, the staff was very helpful and always there for anything we needed. The staff was also very knowledgable about things to do and how to schedule them. The food and drinks were always delicious and never ending. One of my favorite things was the beautiful snorkeling right off the edge of the resort. I would highly recommend Cozumel Palace to anyone visiting Cozumel. The Palace also has sister resorts in other locations. I have not stayed at any of the others, but I plan to very soon. You will not be disappointed in the service and staff at Cozumel Palace.

The $1500 resort credit is a scam. Yes they give you 1500 dollars to spend, but the limitations on what you can spend it on make it almost impossible to spend more than a few hundred of it, also you have to pay a 11% tax on anything you spend it on. This would not be a problem, if we would not have had direct contact with the hotel before going down there, and been told that we could spend the resort credit on whatever we wanted without limitations. That being said we did not get hot water in our shower for the first few days, and then the light on our deck was blinking on and off. Also, they are located near a large club or something, because on the weekend, and a couple other nights we heard a blaring sound system starting around 7 or 8, and went off around 11ish. The hotel does have some nice points to though. The staff is very friendly, and keep the entertainment going throughout the day, and the food was on the better end of what I expect from a all inclusive (still not amazing). All in all it is hard to have a bad time when you are staying on an island in Mexico, but for my money I will go somewhere else next time, Cozumel palace costs a premium price and delivers a below average experience.

The staff at the hotel could not be any nicer or more friendly! They went out of their way to make sure all of our needs were met! Entertainment staff-can't say enough about them This was our 5th year to the Cozumel Palace and it just gets better every year! We will be back

Excellent service! Good food, although we do eat out at more authentic restaurants while there. Brand name liquor which no other all-inclusive resort on the island offers. We've been going to Cozumel for years and have stayed at other resorts, by far Cozumel Palace is the best bang for your buck...by far!

Hotel was in great location to view Ironman competition my son competed in. It was also close to shopping. Room faced the ocean with a beautiful view. Hotel had nightly entertainment. Would definitely recommend this place for relaxing vacation.

The hotel was paradise! The only complaint we have is that we were put in a room (nice room) next to the lobby.... the lobby is where the bar is....needless to say, we couldn't sleep until all the intoxicated finally passed out. NOT GOOD for the night before a race! Other than that, it was AMAZING and we felt like royalty!

We were here for 5 days, and we went snorkeling every day right off of the front of the resort. We saw a lion fish the first day. Food was really good at all of the restaurants. I think the standout was the italian restaurant. They were really accomodating in terms of meals because i'm a vegetarian, by fiance is allergic to shell fish, and another one of our group was allergice to wheat gluten, and we could all have a meal together with the staff accomodating our food restrictions. Evening and daytime entertainement by the resort activities staff Daniel and Dulce was really fun, they did their best to make sure all the guests were involved and having fun. The fire show and the Mexican night were both really fun. Mexican tourism has really suffered because of criminal activity, but Cozumel is extremely safe. I would highly reccomend this resort!