Hotel Maria Bonita Juarez

The Hotel Maria Bonita Staff was not very friendly or helpful. I went to the front desk the next morning and asked about my room and the full kitchen and the man at the desk pretended not to understand English. I explained that we need some glasses in our bathroom to drink out of, etc. So we were there and paid for a full kitchen for nothing. We were forced to eat out or in their restaurant. They didn't even offer us a key to our safe deposit box. Each time our room was cleaned, it would be missing wash cloths, coffee, bottled water, things that are part of room service and necessities. We were told they did not offer courtesy transportion. We asked if the courtesy van could take us and drop us off to shop. We had the courtesy van drop us off at a shopping market and asked that they pick us up at 1pm...After 3 calls and 2 hours later were we finally picked up and got back to the hotel at 3:30.