Villa Del Palmar Cancun

Check in was a breeze. Arrived at 12:30pm with a fussy toddler and was allowed to check in right away. Bellboy was awesome. Requested a crib and ashtray from him and was at the room within 10min. 1 bedroom suite is sweet. 4th floor awesome view of the resort and the beach. Went to the concierges desk after we got situated and was given the run down of the resort. At the end was pitched the timeshare presentation and respectfully declined and was never asked again. 24 hr Room service was a lifesaver having a sick child. The spa was amazing one of the best massages I have had while on vacation. Disappointing that the sushi restaurant was not open and the steakhouse was not open either due to renovation. Davino's had awesome Med/Italian cuisine. Zama had Mexican with the option of a sushi menu if you asked. The sushi was good. Beach and pool service was perfect paying constant attention to my family. The beach is Ok as far as the water, the beach it self was better then average and was always able the find a spot with shade. The pools were awesome and my son loved the one dedicated for the kids. It was as warm as a bath so it was nice on a cloudy day. Only complaint is the inconsistencies of the food ordered from room service and the snack bar. Also sign ever time you order a drink gets a little annoying but if you ask for them to leave the tab open and you can continue to drink. The construction on the second phase has begun but never noticed any sounds from it while on the beach. All in all i would recommend this resort for the price we payed but we are the type the never go to the same resort twice.

The hotel was fantastic, the stuff were very kind. However, the check in took very long time. Overall the hotel is awesome. The only thing that I didn't like about this hotel is its too far from the tourism area which called HOTEL ZONE!!! by the way its good for families, couples, but not for young people :)

This is a great resort if you want to have a nice quiet vacation with your family. This resort is very far removed from the Cancun strip. In fact there is nothing close by. The good news is you have a store built into the resort. The beach is not good, they have a problem with seaweed washing up on the beach which smells like sewage. Also the bars and restaurants around the pool close at 6:30!! right about the time you want to grab a bite to eat and a drink... If your looking to be remote in a quiet location this is your place, if you are under 40 or single this is not your place....

We paid for breakfast and was told our breakfast buffet was not included when we got there. also, due to a flight change on America Airlines, we missed the first night at the hotel and the Villa refused to refund us for the night.

Overall our stay was wonderful, however, the hotel was further than what had been described. We also booked our transportation from the airport through you for $126 US for 3 adults and 1 child. They collected another $54 US at the airport = $180 return for a SHUTTLE!! apparently due to the fact that this hotel was in zone 2. We found out a taxi ride back from our hotel for the 4 of us was $50.00. We felt that we were taken advantage of.

We took our trip to get a week away from the everyday. We left the kids and went by ourselves. We got to cancún and even though it said that there was no wait for our transportation we ended up waiting like 20 minutes. We took like fourty five minutes to get to the hotel. The hotel itself was ok. It's still under construction so only one part is open. They took like one hour checking us in because they were trying to sell us on a timeshare. Anyways......we finally git in the room and it was pretty nice, kichenett, nice size bathroom and balcony. Fully stocked mini bar, coffee, and snacks.24 hour room service and the staff was friendly. We needed reservations for one of the two restaurants they have " I don't know why." The atmosphere was quiet. They had two pools and the website said swim up bar pool.....LIE its not done. The other restaurants not done yet. The water at the beach was not turquoise because its at the very end of cancún. The casona restaurant is so nasty.....not even breakfast was good. The reservation restaurant zama that was was better. The cocktails and drinks soooo bad, no flavor and just plain bad. The good thing is that we were luckily awarded two day passes to cancún palace resort and Omg! SO GOOD. THEY HAVE AWESOME staff, restaurants, drinks so good and the water was turquoise. Overall the stay at villas del palmar was ok. Minus the food. I think with different chefs they would do a lot better.

This hotel is nice and new, however it isn't yet a well-oiled machine. Food/restaurant options on-site are not great. I had to call the staff on multiple occasions to get them to install a safe in my room. Twice during my stay my room hadn't yet been made up by 4pm.

On the positive side, the resort is very beautiful. The grounds look amazing, very cleaned and manicured, with multiple pools featuring bridges, some waterfall and multiple temperatures - they had two pools which were kept especially warm which I loved since I hate cold water. The beach is not the greatest - the ferry to Isla de la Mujeres is right there, the water is cloudy and seaweedy. On the negative side - the food is both bad and badly managed. It sound like a joke, I know, but I have to say that the food was bad but there wasn't enough of it! They served the exact same thing every day. You would see people looking in the warmers and passing them by because nothing looked appetizing. Don't expect more than one cup of coffee at breakfast. They had no one who checked on whether the food was refilled so you would go to a buffet and have half the offerings missing entirely - and they wouldn't be refilled for up to a half-an-hour. It was a constant struggle to find something to eat. They had zero options for kids at the buffet. We bought an all inclusive package. In order to get served we were required to wear a bracelet the entire time and even then you had to sign a bill with all the ridiculous prices on it at every meal. Normally, the buffet is the one place at an all inclusive that you can go at any time, but be warned, at this place you have to make a reservation for every place you want to eat dinner at - and a lot of times they have no availability. This puts you in the unfortunate position of having to decide days before when and where you want to eat - there can be no spontinaity. While we were there, they only had one restaurant and one buffet. On our third day they opened another restaurant. It was a pasta, steak and pizza restaurant. They had no salad at the salad bar, no pasta at the pasta bar was refilled and the line for the pizza was out the door and never moved. We walked out. In fact, towards the end of the vacation we went to the supermarket and got our own food to eat in our room because it wasn't worth going out the fight for the swill. I know they consider themselves a start up even though they have been there for a year, but I feel that after a year they should have gotten themselves together a little. There were hardly any activities. When you get there they refuse to hand you a map or orientation until they get a chance to sell you on their time share presentation. Finally, they give you a schedule of activities but even the few on the list don't actually always happen. The kids club had a schedule with "cooking" on it but when we asked they said they weren't doing it. "Beach Games" were on the schedule for 11:00 but didn't happen till 2pm. I know we are on vacation but I would like to be able to plan a few activities without checking back constantly. We started to joke that, if they were going to make up activities that don't happen, they should come up with something more exciting like skydiving or parasailing. Only once did anyone ever offer to bring me a drink at the pool. Once a waiter asked us if we wanted food while we were at the kiddie pool. We ordered and the food never came. I know this is long winded but I think people should be warned. The place is beautiful but terribly managed. I recommend you don't eat there.

Our experience was a mixed bag. It is a very beautiful property and meets high expectations for sure. The service lacked, they were under staffed especially over the holidays. The food selection in the buffet needs to grow and improve. For a high star resort like this one you should have more options at your meal time. Our biggest pet peeve was that it is a family friendly resort, with a great kids pool area, etc BUT yet they don't have a kids menu? what's up with that? It was so hard to get something for my son to eat that was kid friendly each night. They did cater to him in the end each night but we had to ask every single night if something could be made for him. EG) new years eve was a set menu of lobster and steak. How many 5 year olds eat lobster and steak? If your does you are very fortunate but many won't or don't... There was nothing offered to kids at all even at the buffet? also i kept reading that this resort was super quiet and not for party people, which is true but no one mentioned just that there was NOTHING to do at all! There was only 1 night out of 10 that had something happen, nothing even during the day except yoga that was done 3 times and that was it.. All in all the resort is stunning but lacks in every other way? From what we actually received out of this resort we paid WAY too much for our vacation!

We stay at the Villa Del Palmar last week and had an ok time. The hotel is beautiful (just like the Del Arco in Cabo). That's one of the reasons we chose to stay there. It is pretty far away from town, but that didn't bother us that much. What was terrible was the cleanliness of the room, or should I say lack of it. I am a cleaning nut, I'll be the first to admit it, so I made the bed and cleaned up the room myself.We were in a one bedroom suite that was and oceanfront room. It was gorgeous, however, they only cleaned our room 2 times while we were there. They did attempt to come after 5PM on 2 nights, but I was so disgusted, I told them to leave towels and go. I did complain to the front desk, and after that, they came even later. They did not refill our water until I asked them, and just did a very poor job on the cleaning. The staff was very friendly, however very understaffed. I was told 125 new people were coming to work there on April 1. There were 3 restaurants opened and they were mediocre. The breakfast buffet was good, however things got cold fadt because it was outside. Lunch was good and dinner was fair. I do not ever think we will be going back to this hotel.