The Westin Resort and Spa Cancun

The Westin was the most over priced resort I have ever stayed at. The location is bad. The cleaning staff did not do their job. The food was sooooooo over priced. You could not eat breakfast for under 100 dollars. (5 dollars for a cup of coffee) My advise would be do your homework if traveling to Cancun and stay closer in.

Breakfast buffet was $23 per person... $7 every time you connect to the internet.. they make up for good room rates by nickel and diming you to death! The pool area was ok - not great, pretty small pools... they have a nice large beach.

The room that we stay for the 1st night was not clean, the shower smells bad (excrement) the sink on restroom clogged, we where very dissapointed with the room, also the iron and hair dryer not working.

The housekeeping service was horrible. We kept our privacy sign for 2 days, on the third day when they came to service the room, it looked like they just drop off the towels and made the bed. The sheets had big stains it was not changed. The empty bottles of shampoo and the used soap was left inside of the shower,the minibar bottles was not picked up. The dust under the bed was enough to write on it. The fitness center had bikes and tredamills, no classes or personal trainer, but they still charge $10.00 a day to use the old equipment. The service on the hotel's restaurant was friendly but very slow, it would take 45 minutes ro receive a meal and in some accasions it was not cooked the way we ordered. Cancun is lovely and we planned to go back but never to this hotel.

The hotel staff, with the exception of the clerk who checked me in, were rude, unwilling to answer questions, and were quite good at ignoring me. The room itself wouldn't even compare with a Motel Six in the US. Their idea of cleaning the room was to rinse out the glass I used and put it next to the bathroom sink. The floors were disgusting.

The location is farthest from all of the activities in cancun and the marinas. More of an issue though was being far from all the restaurants and having bad to mediocre cusine in the hotel....room service meals were terrible and never showed up as ordered. There were also alot of issues with bugs mosquitos and biting flies in the room that made it extremely uncomfortable....this may be because of the location on the lagoon but I've never had this issue in cancun before. We felt eaten alive and sleeping was a problem. If you do stay here upgrading to the royal beach club with breakfast and happy hour included is worth it.

i received a welcome package 3 days after i arrived, my room had an awful musty odor (so bad i had to be moved), there was never a concierge at the upgraded "cove" so they didn't find my daughters lost shoes (lost an hour after check in) until we were boarding our shuttle home(never got the shoes), my daughter wasn't allowed in the only area designated for kids because she was only 2 1/2 (even though the hotel manager said she could play as long as i stayed with her), the complimentary 2hr cocktail and snacks was actually buy one get one free and there was no food (something i paid extra for), for two days i asked a few people (including my "orbitz rep") for ideas about where to take a 2yr old (preferably to see dolphins) and they all tried to sell me excursions costing between $100-200, on the last day i decided to go to a local shopping mall and discovered an aquarium with live dolphin show (we were too late to buy tix so we missed out, i am furious that NO ONE told us about this option (probably because there was no commission for them). overall i was extremely unhappy with my trip!

Not as good as we expected, hotel room service was not good. They took all day to clean the room every day. Room was not ready when we arrived at 5pm to check in.

Being the first time in Cancun we have all expected a spotless location when we have chosen Westin Resort & Spa. But it was totally opposite: the rooms were extremely wet, the A/C was spoiling water all over, TV did not work. We have brought all these into the personnel attention but no measures were taken. ONE POSITIVE THOUGH! [...] from Concierge - she is the best guide advisor ever. All the places she recommended were absolutely great!

bed linen had a foul smell and despite complaing, they claimed they did not have alternate room. After my daughter twittered about the bad condition, Starwood responded and we got an alternate room